Caliber - Lancaster

4.9 (4,267reviews)
97%
146 East Avenue K4,  Lancaster,  CA  93535

In operation 29 years, 14 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM Basic
I-Car

Reviews (4,267)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for professionalism, friendliness, and genuine care. A standout highlight across reviews is the proactive and frequent communication, with customers appreciating regular text and call updates throughout the repair process. Timeliness is another strong suit, as many vehicles were completed ahead of schedule. Customers also valued thoughtful extras like complimentary car washes and interior cleaning. A few customers noted areas for improvement directly from their comments, including occasional paint color mismatches, minor quality inconsistencies, and instances where follow-up calls were not made as promised.
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"... what they do. The entire process was seamless, and the quality of work exceeded my expectations. I have no complaints, just gratitude for an excellent ..." Read more
"... informed, and delivered my vehicle right on time. My Honda came back in perfect condition, and I could tell how much attention to detail they ..." Read more
"100% satisfied with all repairs done to my vehicle, very professional work completed on vehicle and ..." Read more
"Scratch left on right side, parts don't fit together visible seams. Broken Bumper left in trunk of car. Foams dangling ..." Read more
"... fender that looks like they sanded it a little bit my bumper was left with creases in the paint and they just paint over the imperfections and made ..." Read more
"My vehicle was ready early!"
"Before then expected I got my car which was even better."
"No as one of the parts ordered was not good and had to order another one"

My Experience

Hugo was my advisor and h le was nothing short of excellent. He kept me updated on the progress of my vehicle and it was actually completed sooner than expected which was a huge surprise. I deeply appreciate his professionalism. The quality of work looks better than when my Car was new. Highly recommend

My Experience

My Experience

My consultant was amazing and The receptionist is lovely and helpful as well. My truck was done ahead of schedule and I’m thrilled and 100 percent satisfied with how I was treated as a customer.

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My Experience

Very good experience the employees are very nice and helpful especially hugo

My Experience

She looks brand new, thank you. The bath is much appreciated. Good job

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I’ll see you guys again this week.

Repair Quality

I’ll see you guys again soon.

Customer Service

My Experience

Courteous, competent, and efficient service. I was kept informed as to the progress of the repairs throughout the process . I felt valued as a customer and was happy with the results.

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Was in an fender bender, but got the car in quickly, a nice man named Michael gave me a ride to pick up my rental down the street. Super easy, polite staff, and fast.

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Thank you

Repair Quality

You guys are the Best❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️Thank you

Customer Service

The best🥰

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They are always notified me of how everything it’s going with the repairs of my car and explains everything..

Customer Service

Returned Clean

My Experience

Hugo did an amazing job communicating about the status of my car, giving me status updates every couple of days. He also reassured me if I find anything wrong with the repairs, to bring it in so it can be addressed.

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Returned Clean

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My Experience

I was extremely satisfied the work was quality work very professional done 10 /10 I would go back and I would highly recommend there services.

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Repair Quality

Josh was very professional and I was highly satisfied with the quality of work that was done and the updates and the feedback and communication and customer service all around I was impressed and would highly recommend there services

Customer Service

Returned Clean

My Experience

Caliber Collision did a great job doing my repairs in a timely manner, Hugo was so nice, and very helpful throughout the entire process. He updated me during every step of the repair process. I am very satisfied with the work caliber has done.

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Repair Quality

I received a 1mudflap ( damaged replacement), paid for 4 now the mudflap don’t match with the others, they were not OEM..

Customer Service

I received a 1mudflap ( damaged replacement), paid for 4 now the mudflap don’t match with the others, they were not OEM..

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