Caliber - Palmdale - Downtown

4.8 (1,541reviews)
96%
38554 6th St East,  Palmdale,  CA  93550
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,541)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, as staff proactively provided regular updates via calls and texts throughout the repair process. Timeliness was frequently highlighted, with numerous customers reporting their vehicles were completed ahead of schedule. The team was widely described as professional, friendly, and accommodating, often going above and beyond, such as assisting with rental car arrangements and insurance coordination. A few customers noted areas for improvement, including occasional misalignment of repaired parts, unexpected delays, and isolated concerns about engine compartment cleanliness and interior touch screen functionality post-repair. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... me updated throughout the entire repair process. The quality of their work was outstanding! My car looked brand new when I picked it up, and the repairs were done faster ..." Read more
"An absolute amazing customer service and the work is so perfect, was worried my driver side would look different compared to the rest of the car but I was so amazed ..." Read more
"... Collision 10 out of 10. You guys are truly professional. The quality of the repair is amazing. I appreciate the fact that you guys would call me every single day to give me ..." Read more
"... and kept me updated throughout the entire process. The repair work was outstanding my car looks as good as new! They also handled everything with my insurance, which ..." Read more
"Front bumper is not aligned correctly, under carriage where the plastic skid plate is at is missing bolt and screws. ..." Read more
"... My car looked brand new when I picked it up, and the repairs were done faster than I expected." Read more
"To my shock over a business week earlier than expected my vehicle was ready"
"Everything looks great. Looks brand new. Unfortunately took a little longer than expected due to a part being on back order. But overall, completely satisfied with the completed ..." Read more
"... date text messages on the status of my vehicle . Vehicle was ready a day in advance , I was skeptical that a quality repair was achieved , but to my surprise , it was ..." Read more
"... I walked in, the staff was friendly and helpful. They kept me updated throughout the entire repair process. The quality of their work was outstanding! My car ..." Read more
"Constant communication was so appreciated!"
"The team continually kept me informed about the progress of my car's repair."
"... Everyone was courteous, friendly and professional! Great communication and great customer service that I have experienced in a long time! Thank you!!" Read more
"Excellent communication, repair was done in a timely manner."

My Experience

The rear roof light lens was shattered during the repair, but not replaced by the technician.

My Experience

I love working with working with Claudia Miranda! I have been working with her for several years. Her professionalism and attitude are the reason I always request her when I need my vehicles repaired. She always ensures that my vehicles are repaired to meet my expectations. She is truly an asset to your company.

My Experience

Very professional and knowledgeable staff. Claudia was especially terrific. Kept me informed every step of the way. Repairs are well done. So far so good. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was great and finished early !

Translated from Spanish by Carwise
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Likely to Recommend

Repair Quality

Excelente trabajo y buen tiempo de entrega , excelente servicio, gracias

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

100 % the best

Repair Quality

They were amazing, they were fast, very professional and completed the vehicles repairs in less than 2 weeks. Thank you so much for all your help

Customer Service

It was great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gracias por si attentions

Likely to Recommend

I already told friends about it

Repair Quality

I liked it10

Customer Service

It was a female. She was very awesome. She looked out for me. I don’t remember her name though.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience and the car looks great. I was very surprised that it was finished early and you guys went above and beyond to do a quality job. You also made the process very easy for me as far as working with my insurance and the car rental company, so that’s also appreciated. What would normally be a stressful experience turned out to be simple and you guys made my car look very nice. You guys even cleaned the car, and all the staff was friendly. Highly recommend, thank you!

My Experience

Likely to Recommend

Repair Quality

Professional and timely repair

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank You so much for all the help that I got

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am so happy with the results that came out on my car repair. Thanks to Natasha for being so experienced and I will definitely be going back to get more repairs done on my vehicle at caliber collision.

My Experience

I’m very please with the work, thanks to the the whole team at caliber collusion.

Likely to Recommend

Repair Quality

I would like to thank the team at caliber collusion for an excellent customer services, and services.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

They did a great job finding my parts and making my car look new again

Customer Service

Fantastic

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job well done thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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