Cartelli Collision
In operation 17 years.
We are a locally owned and operated autobody collision repair facility. Proudly serving Greenfield, Ma and surrounding areas. We hope you will find that our customer service and attention to detail is unmatched by any of the larger auto centers. Over the past several years we have provided all types of auto body repair and collision damage restoration services for dealerships, family cars, fleet management companies and more. At Bob Cartelli's The Body Shop we are committed to earn your business by making you the customer our priority. We pride ourselves as having the quickest response times, courteous staff, and reasonable rates. We provide auto body collision repair and automotive painting services for all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 1.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
Communication was nonexistent. One of the workers yelled at me and told me not to call even though my car was there for 3 weeks with no updates. I had been told it would take 2 days. The other person I talked to was pleasant which is the only reason I'm going as high as 5.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
After picking up the car, I noticed a piece of plastic in the cup holder as well as a nib on the drivers side. That night it rained and the passenger side of the car filled with water, staining the interior roof fabric.
Customer Service - 2.0/5.0 -
Did not receive any updates on status of repair beyond one call- had to call in myself.
Likely to Recommend - 5.0/5.0 -
Top of the line service
Repair Quality - 5.0/5.0 -
From the time I talked with you all to set up an appointment for estimate to repairs completed was the smoothest process for me. They communicated with the insurance Co for me which was a huge burden off my mind. They also coordinated the rental car to come and pick me up and bring me back when the car was completed. I found all of the staff professional and courteous. Completely satisfied with the repairs and everything step taking to get me back into my car.
Customer Service - 5.0/5.0 -
Courteous and huge help with every step
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Just wish it didn’t take a month plus for the repair to take place.
Likely to Recommend - 5.0/5.0 -
I believe that Cartelli operated professionally and it was more a matter of my disappointment in not getting my car back quicker.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Very satisfied with the job, done
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, prompt, professional staff. My car looks great! Thank you!
Customer Service - 5.0/5.0 -
“As above”
Returned Clean
My Experience - 5.0/5.0 -
Excellent service. They answered my questions, kept me posted on the progress of repairs, and I was completely satisfied with the job to repair my car! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Customer Service - 5.0/5.0 -
They were great to work with.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would not pay extra to have completely cleaned.
Repair Quality - 5.0/5.0 -
Repair was good. I paid extra for a cleaning of the car only to find the back was exactly as I brought it - dirty not vacumed. Would not pay extra for cleaning.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Thorough and quality service and work!
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service and great ppl .. my truck came out good as new! I will recommend this body shop to other ppl
My Experience - 5.0/5.0 -
Work was done well. Car returned clean. Staff courteous and professional.