Acme Opco LLC

4.9 (1,004reviews)
98%
220 King Street,  Northampton,  MA  01060
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In operation 5 years.

We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at ACME Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Tesla
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Reviews (1,004)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new or better than before the accident. The team receives high marks for professionalism, friendliness, and making what can be a stressful process feel smooth and reassuring. Regular text updates throughout the repair process are frequently highlighted as a standout feature that customers greatly appreciate. Many vehicles were completed ahead of schedule, which customers found to be a pleasant surprise. Complimentary interior and exterior detailing upon vehicle return is repeatedly mentioned as an above-and-beyond touch. A few customers noted occasional communication gaps early in the repair process, and a small number experienced minor issues upon vehicle return, though these were generally resolved promptly. Overall, the vast majority of customers express strong satisfaction and willingness to return and recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... unrealistic expectations about how long repairs take, the final result was far better than my expectations. The repairs and attention to detail was A-1 and ..." Read more
"Visually it looks great, it looks like it never happened. The vehicle was returned to me cleaner than when ..." Read more
"Excellent service driven by perfection!"
"... they were ahead of the schedule they gave me and made the car look - frankly - better than before the accident." Read more
"Their work was perfect and communication was excellent."
"... washed. Im most appreciative of the turnaround time. I brought my car in on Tuesday and it was ready the Friday of that week. Many, many thanks for the excellent ..." Read more
"It was ready a day early and that was even with the additional battery change!"
"Car looks great. Awesome job completed ahead of schedule"
"The repair was beautifully done with extremely fast service!"
"Delayed only because of insurance but the repair fell within projected timeline"
"Amazing communication! We got updates every day or two as the car moved along in the repair process. Weve ..." Read more
"... would never go anywhere else! Best customer service, updates on the progress of the work, and the beautiful detailing before you get your show room ready car back!" Read more
"They kept in touch thru text updates which was amazing. A tech also called me with an update."
"Friendly staff. Also really appreciated the text updates. A lot of places offer it but dont really keep up with it, you did and was ..." Read more
"... updates at the end of the 4 week period of time. Would have been nice to get some updates earlier just to know the car wasn't forgotten or I had to ..." Read more

My Experience

Everyone I encountered at Acme was so professional and nice to work with. We'll be back in the not-so-eager-to-look-forward-to eventuality that we need future body work.

Likely to Recommend

Repair Quality

Flawless job.

Customer Service

Friendly and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was great despite delays owing to parts availability . They kept me in the loop and once the part was things moved fast and the outcome was beautiful !

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire Staff went above and beyond my expectations. I will recommend ACME to anyone needing Auto repair services.

My Experience

Amazing experience and extremely satisfied with the entire process from start to finish. My car came out amazing. The customer service is the best I’ve ever experienced! I was informed throughout the entire process and it was completely unexpected and very appreciated. I told my insurance company I couldn’t recommend you enough and there are many Tesla owners in our family that now know of a trusted place if needed. Thank you again to the entire team. Amazing job! Jenn Bedore

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every person I dealt with was friendly, helpful and professional. I really hope I’ll never need body work on one of my vehicles again, but if I do I’ll go back to ACME!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work. Steady and clear communication. Overall, if you need auto body work, I highly recommend.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

All good -- the work, communication, handling insurance, everything went well.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The service is respectful, kind, and honest. The work on my car is VERY well done and I recommend this autobody shop highly.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

thank you. Nice people, good work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Short fix time, car looks great kept me informed about the status of the repair and very happy with them and will recommend acme to anyone who needs work done.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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