Acme Opco LLC

4.9 (969reviews)
98%
220 King Street,  Northampton,  MA  01060
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In operation 5 years.

We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at ACME Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Tesla
Call
Email

Reviews (969)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and impressive repair results. Many highlight that vehicles were returned looking brand new, often cleaner than when dropped off, with several noting the unexpected detailing as a wonderful bonus. The team is frequently described as professional, friendly, and knowledgeable, with customers feeling well-informed throughout the repair process via regular text updates. Timeliness is a strong point, with many repairs completed ahead of schedule. A few customers noted delays due to parts availability or insurance-related issues, which were largely outside the shop's control. Rare concerns included minor post-repair issues that were promptly addressed. Overall, customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... final result was far better than my expectations. The repairs and attention to detail was A-1 and the detailing and cleaning of my car before I picked it up was ..." Read more
"Impeccable work on a severely damaged vehicle. Looks like new."
"Visually it looks great, it looks like it never happened. The vehicle was returned to me cleaner than when I dropped it off, inside ..." Read more
"Excellent service driven by perfection!"
"Could not be better example of competence, expertise, and courtesy. So rare these days."
"A few days earlier than expected."
"It was delivered 2 days ahead of schedule which was very appreciated."
"It was ready a day early and that was even with the additional battery change!"
"They did everything that needed to be done, they were ahead of the schedule they gave me and made the car look - frankly - better than before the accident."
"... washed. Im most appreciative of the turnaround time. I brought my car in on Tuesday and it was ready the Friday of that week. Many, many thanks for the excellent ..." Read more
"Amazing communication! We got updates every day or two as the car moved along in the repair process. Weve ..." Read more
"The updated texts about the progress of my vehicle was very helpful and any additional questions I had were always answered ..." Read more
"They kept in touch thru text updates which was amazing. A tech also called me with an update."
"... personnel at Acme were superb at customer relations, keeping me informed at every step of the process, and dealing directly with the insurance company, ..." Read more
"I received text updates and felt very informed throughout the entire process."

Likely to Recommend

Not a 10 just because of the distance from where I live. But would definitely come back with my Tesla and send anyone with a Tesla.

Repair Quality

Customer Service

Very helpful and friendly. There was a long period of time at the beginning with no update on the car. Only within the last couple days was there any update. Would be nice to at least know status while waiting for parts and things like that.

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Awesome job, Awesome Crew. Would not hesitate to recommend to all my friends. Keep up the Great work.

Likely to Recommend

Repair Quality

Customer Service

Great Job 👍

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’ve already done it

Repair Quality

Customer Service

Great service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service was ha endless very quickly. And professionally.. staff welcoming and efficient. Very positive experience!

Likely to Recommend

Repair Quality

You guys are amazing and went above and beyond to repair my car well and in a timely manner!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Terrific work

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This the the second time I have had the pleasure of doing business with Acme Auto. Every aspect of both experiences have been exceptional.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Service was everything I expected. Acme is the best in the Valley.

Customer Service

See other comment

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Levi was good to work with and kept me informed. Thanks

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car looked great and the people were very accommodating and so kind. A very good experience.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This is the second time fixing my truck. Both times the service and staff were amazing. I tell everyone about Acme and they will always be the first ones I call when repairs are needed.

Repair Quality

Everyone was very professional and did fantastic work on my truck. This is the second time needing body repairs and it looks great. Levii and Jennifer were great to work with.

Customer Service

Levii and Jennifer were great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service, would 100% recommend ACME.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did everything that needed to be done, they were ahead of the schedule they gave me and made the car look - frankly - better than before the accident.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

One of the best service related experiences I can remember. Fully explained review of the process at intake, cohesive interface with insurance, and ease of rental car substitution. Levii provided concise updates at milestones of the repair and was fully professional. Pickup was efficient and the result was flawless alongside meticulous detailing. Very impressive experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Things got very complicated with our repair experience, but the people at Acme were terrific throughout.

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