Full Tilt Auto Body & Collision
In operation 18 years, 5 years at this location.
Full Tilt Auto Body & Collision in West Hatfield, MA is a full service collision facility, family owed and operated since 2008. Full Tilt has been voted Best in the Valley in Auto Body Repair, Mechanical Service and Detailing since 2013 to the present, as well as voted #1 in the same three categories in the Daily Hampshire Gazette Readers Poll in 2014 & 2015. Our customer service is unparalleled in the Pioneer Valley. Full Tilt also maintains the highest level of technology to perform repairs on the absolute newest vehicles in the industry, while performing exacting repairs on all years, makes and models. Full Tilt Auto Body & Collision puts our customers first while working with all insurance companies, and all claims, to make sure that every customer gets a safe and proper repair. We provide inexpensive loaner vehicles if needed. We set up rental for those eligible and have it on premise to ensure a seamless drop off and pick. Check our reputation, then come check us out.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great. Awesome communication and they took over the entire process. Easy is the best word.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks beautiful inside and out
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They fixed my car quickly and everyone was so polite. They explained in detail what work they would do so I understood what was happening.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Everything went well
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I can't thank you guys enough for the work you put in to get my jeep fixed and the handling of the process with the insurance company! Of course the insurance company wanted to deny some payments and I was nervous a big bill was going to land in my lap but Full Tilt immediately went to work on getting the insurance to pay and they did! Every step of the way I received updates and felt well taken care of. You guys have a new lifetime customer! Thank you for making my nightmare of a situation a walk in the park, you guys are amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Full Tilt did an amazing job fixing my jeep, extremely happy with the results!
Customer Service - 5.0/5.0 -
If I could rate higher than a 10 I would! I appreciated the text updates on the repair process and all my questions were answered. There was some issues along the way with the insurance company and full tilt handled it flawlessly! They went up to bat for me and got the insurance company to pay a claim that they were fighting.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will absolutely recommend Full Tilt.
Repair Quality - 5.0/5.0 -
I would rate Full Tilt more than a 10 if I could. In today’s world you rarely have a great experience from beginning to end, but I did at Full Tilt. The entire team here is excellent, from the front desk through the repairs, everything was top notch, very easy for me, timely, and great communication. I had major structural damage to my car & it was repaired with OEM parts according to my car manufacturers guidelines- I feel confident that I can keep & drive my car for as long as I would have had it never been compromised. Excellent communication, they got my car right in and moved it right along. I was definitely impressed- and I had called a few body shops before them. There is an immediate difference the minute they pick up the phone on the first call.
Customer Service - 5.0/5.0 -
I would rate Full Tilt more than a 10 if I could. In today’s world you rarely have a great experience from beginning to end, but I did at Full Tilt. The entire team here is excellent, from the front desk through the repairs, everything was top notch, very easy for me, timely, and great communication. I had major structural damage to my car & it was repaired with OEM parts according to my car manufacturers guidelines- I feel confident that I can keep & drive my car for as long as I would have had it never been compromised. Excellent communication, they got my car right in and moved it right along. I was definitely impressed- and I had called a few body shops before them. There is an immediate difference the minute they pick up the phone on the first call.
Returned Clean
My Experience - 5.0/5.0 -
Actually the owner’s aunt Marianne was gushing all about what a great place Full Tilt is on Facebook. I had lots of communications and good interactions and was a happy camper to get the Mazda back.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was on the ball and very nice.
Customer Service - 5.0/5.0 -
Good comminications
Returned Clean
My Experience - 5.0/5.0 -
Staff were very friendly, kept me informed of progress on the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is the first time I’ve ever had to get a repair that involved an accident and, therefore, dealing with insurance. I was very concerned about the difference in what the insurance was going to pay and the total of the damages. Ana and Rachel were very reassuring when I spoke with them, however I think it might be helpful to explain that part of the process in more detail up front. I also think it may be helpful to understand the time frame it takes to complete all work before getting the car back. Having said all that, I am appreciative of all the work completed and how nice everyone was through this.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great. Place second time here in from nh been spreading word on how good they are
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The best
Customer Service - 5.0/5.0 -
Gret
Returned Clean
My Experience - 5.0/5.0 -
Outstanding start to finish! So professional and helpful. Clear to see why Full Tilt is Best in the Valley year after year When you have a bad car day, these folks can turn it around.
My Experience - 5.0/5.0 -
Very professionally done work. Car looks great for 16 years old!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have done so already.
Repair Quality - 5.0/5.0 -
Full Tilt is so much better than any body repair shop I have ever used or even heard about. I have already recommended Full Tilt to friends, and will continue to do so. I have left positive reviews on Google and Yelp.
Customer Service - 5.0/5.0 -
Rachel is smart, friendly, and honest. She was a big help. I give her an A+
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I've never had to have my car repaired. Full till made the process very easy, I received text message throughout the process. My vehicle came out just like new! I would highly recommend for any car repairs you need done!