Oliver Autobody-Springfield

4.8 (634reviews)

96%

(413) 736-5481

1060 Bay Street, Springfield, MA 01109

96%

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1060 Bay Street
Springfield, MA 01109

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About Oliver Autobody-Springfield

See Photos

1060 Bay Street
Springfield, MA 01109

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 5 years.

We have been repairing vehicles for more than 75 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Oliver Auto Body powered by VIVE, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge, we use the latest in advanced technology and techniques to ensure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (634)

Sort By:
Newest
Rating

526 Customers Rated

5 Stars

70.7% Complete

(448)
4 Stars

7.1% Complete

(45)
3 Stars

1.7% Complete

(11)
2 Stars

1.9% Complete

(12)
1 Star

0.3% Complete

(2)
< 1 Star

1.3% Complete

(8)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding communication, with many highlighting regular text and phone updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new upon return. Many customers were pleasantly surprised when their vehicles were completed ahead of schedule. The shop was also commended for going above and beyond, including cleaning vehicle interiors. A few customers noted areas for improvement directly from their feedback, including delays due to parts availability, occasional gaps in proactive updates requiring them to call for status, and isolated concerns about unresolved mechanical issues post-repair.

Select to learn more

Service Quality
Communication

"... Tundra. Both experiences were completely positive. They do excellent work and guarantee their work for as long as I own the truck. The work the do is ..." Read more

"... repair done on my Chevy Equinox. You guys did an excellent job, and the vehicle was repair ahead of schedule. I would definitely recommend friends and family ..." Read more

"Repairs were done beautifully and in a timely manner"

"... anxiety were at a high level. From start to finish, working with the Oliver team was so incredible. They and my insurance worked together and made this ..." Read more

"Extremely happy with the repair quality. My car looks almost new."

"Extremely professional! They stayed in communication with me on a regular basis, so I always knew what was going on with my car and ..." Read more

"I was very impressed how you kept me informed on the progress of my car as it was being repaired and was presently surprised of the outcome, a well ..." Read more

"I appreciated the constant communication on each step not only to keep but to the insurance and enterprise."

"... had a great experience with Oliver Autobody. Their communication was clear and consistent throughout the process, and my vehicle was completed in a timely manner. ..." Read more

"They did an amazing work with the whole job it was nice to receive the text and phone updates"

Service Quality
Communication

Service Quality
Communication

"... Tundra. Both experiences were completely positive. They do excellent work and guarantee their work for as long as I own the truck. The work the do is ..." Read more

"... repair done on my Chevy Equinox. You guys did an excellent job, and the vehicle was repair ahead of schedule. I would definitely recommend friends and family ..." Read more

"Repairs were done beautifully and in a timely manner"

"... anxiety were at a high level. From start to finish, working with the Oliver team was so incredible. They and my insurance worked together and made this ..." Read more

"Extremely happy with the repair quality. My car looks almost new."

"Extremely professional! They stayed in communication with me on a regular basis, so I always knew what was going on with my car and ..." Read more

"I was very impressed how you kept me informed on the progress of my car as it was being repaired and was presently surprised of the outcome, a well ..." Read more

"I appreciated the constant communication on each step not only to keep but to the insurance and enterprise."

"... had a great experience with Oliver Autobody. Their communication was clear and consistent throughout the process, and my vehicle was completed in a timely manner. ..." Read more

"They did an amazing work with the whole job it was nice to receive the text and phone updates"

Cristina (Toyota owner) reviewed 9/14/26

Great job with my car and service

William (Chevrolet owner) reviewed 9/3/26

Barbara (Toyota owner) reviewed 9/1/26

Renee (Hyundai owner) reviewed 9/1/26

GREAT SERVICE LOVED CINDI AND SAM

Yes definitely

Service was 👍

Great service

Rashad (Ford owner) reviewed 8/28/26

Communication was great throughout the process. They did excellent work. Very very satisfied

Lynn (Hyundai owner) reviewed 8/22/26

Horace (Dodge owner) reviewed 8/21/26

You guys did a great job and I will do business with you again

William (Infiniti owner) reviewed 8/18/26

Love the staff

Jennifer (Nissan owner) reviewed 8/17/26

Michelle (Acura owner) reviewed 8/3/26

I appreciated the constant communication on each step not only to keep but to the insurance and enterprise.

Denise (Volkswagen owner) reviewed 7/29/26

Anthony (Subaru owner) reviewed 7/27/26

Lorri (Lexus owner) reviewed 7/27/26

Maria (Kia owner) reviewed 7/25/26

My car looks, sound wonderful, the giving job done in wonderful ways. Thank you .

Caianne (Honda owner) reviewed 7/24/26

I had a great experience with Oliver Autobody. Their communication was clear and consistent throughout the process, and my vehicle was completed in a timely manner. Thank you!

Gary (Nissan owner) reviewed 7/24/26

Good customer service and kept me informed about my car weekly.

Good customer service

Eric (Chevrolet owner) reviewed 7/23/26

Laverne (Ford owner) reviewed 7/20/26

Everyone was very kind and answered all my questions.

Everyone was helpful and answered all my questions. The young lady at the front desk was very helpful.

Marian (Ford owner) reviewed 7/16/26

Everyone was extremely courteous and always kept us posted on the status of our repair. Repair looks great and car was so clean. Thanks to everyone! A+

Heidi (Honda owner) reviewed 7/8/26

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You should choose an auto body repair shop that has "state-of-the-art" equipment and auto body certified technicians.

Oliver Autobody-Springfield

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Schedule an estimate appointment

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About Oliver Autobody-Springfield

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Reviews (634)

526 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -