Cartelli Collision
In operation 17 years.
We are a locally owned and operated autobody collision repair facility. Proudly serving Greenfield, Ma and surrounding areas. We hope you will find that our customer service and attention to detail is unmatched by any of the larger auto centers. Over the past several years we have provided all types of auto body repair and collision damage restoration services for dealerships, family cars, fleet management companies and more. At Bob Cartelli's The Body Shop we are committed to earn your business by making you the customer our priority. We pride ourselves as having the quickest response times, courteous staff, and reasonable rates. We provide auto body collision repair and automotive painting services for all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My truck looks great! The front office people were friendly and easy to deal with and were good about keeping me up with progress. They worked seamlessly with my insurance too. Nothing to complain about.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Already have.
Repair Quality - 5.0/5.0 -
Awesome service. Greta job repairing the paint damage.
Customer Service - 5.0/5.0 -
Service team was very helpful, made sure I had a rental lined up, delivered the car back on the promised schedule, and kept me informed of repair effort.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I couldn’t be happier with the service at Cartelli’s. All of the staff were super helpful and a joy to speak with, and my car looks even better than it did when I first bought it. Also huge thanks to Steve for catching a body repair that was covered under warranty, so very much appreciated!
My Experience - 5.0/5.0 -
Great experience from start to finish. Great job and my car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service and my car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
It's a pretty small thing -- but the first time I called after I had dropped the car off the night before and put the key in the drop-box -- I didn't get get a real sense of "We got it in and we're on it" (which is what I was hoping for) but got more of a response like "Let me ask around and see about your car, not sure the parts guy is in, blah blah blah" which made me a little uncertain. But subsequent calls were fine -- no real problems. Just a little customer-service thing that could have been better.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already told people how professional you were. And my insurance agent. Nice you dealt directly with Mapfre.
Repair Quality - 5.0/5.0 -
Great job.
Customer Service - 5.0/5.0 -
Very professional and efficient
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
There is some very minor excess paint material (or similar material) in a couple spot, but the color is very well matched and the parts themselves are all very well fitted. The excess is only visible upon close inspection.
Customer Service - 4.5/5.0 -
Cartelli's was communicative about the progress of the repair, the process, and the estimate.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
They broke something else when replacing my bumper
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Will recommend to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Repair took far to long. Date kept changing, incorrect dates sent saying repair would be completed on a day that had already passed. A month floor this repair was ridiculously long.. I definitely wouldn't bring another vehicle there or recommend it others. Sad too my old man worked at the body shop for well over 20 years. Sad to see whats become of it.