Cartelli Collision
In operation 17 years.
We are a locally owned and operated autobody collision repair facility. Proudly serving Greenfield, Ma and surrounding areas. We hope you will find that our customer service and attention to detail is unmatched by any of the larger auto centers. Over the past several years we have provided all types of auto body repair and collision damage restoration services for dealerships, family cars, fleet management companies and more. At Bob Cartelli's The Body Shop we are committed to earn your business by making you the customer our priority. We pride ourselves as having the quickest response times, courteous staff, and reasonable rates. We provide auto body collision repair and automotive painting services for all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Staff were friendly and helpful. Email updates on progress were useful although updates slowed when completion was delayed. Delays are expected, so information is helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent experience.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Trying to get reimbursed for my rental not having much luck.
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Looks beautiful!
Likely to Recommend - 5.0/5.0 -
Professional!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The work they did looks great. You would never know that the car was in an accident.
Customer Service - 4.0/5.0 -
I have to take the car back as they didn't do something. They neglected to reattach a piece of trim under the rear passenger door. Instead they used a piece of tape to hold it in place. They also made a stain on the rear passenger seat cushion. I am bringing it back today or Thursday.
Likely to Recommend - 0.5/5.0 -
They suck
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
I had 2 parts to my claim, the rear bumper and rear quarter panel and also the rocker panel. I brought my car in to Bob Cartellis on March 27 and got it back, unfinished on May 19. They took apart the rear end and parked it and didn't touch it for 6 weeks. They needed a part for the rocker panel. So I asked if I could have my car back while I we wait for the part, he told me for $500 he would put it back to the way I brought it in. He was holding my car for ransom. Actually the Attorney Generals office called it extortion. Case pending. When the insurance co called "we're working on it right now." The day I was going to be able to get my car back they realized they needed a bracket for the bumper apparently they never knew they'd need it after 7 weeks at their shop! The job they did do came out fine. He was just holding off the repairs to see if he could get $500 behind the insurance co back. I was spoken to when I called, mockingly and they told me about a Honda they'd had for six months while chuckling. So basically my car sat in his parking lot for 7 weeks without being touched. When the insurance co called them they lied, said they knew nothing about the $500 and that they were just finishing up as my car sat there. They're the kind of shop that sees a single lady come in and starts on them. Pretty sure he doesn't mess with men the same way. I finally got my car back unfinished and my insurance co said I don't have to go back there. The rest of the work they didn't finish will be done by another shop. BEWARE OF BOB CARTELLIS.
Likely to Recommend - 5.0/5.0 -
Good service
Repair Quality - 5.0/5.0 -
Wondetful job my car looks brand new
Customer Service - 5.0/5.0 -
I was very happy with the wonderful job that was completed on my repair they were both professional and reliable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did an excellent job
My Experience - 5.0/5.0 -
Perfect!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect!
Customer Service - 4.5/5.0 -
Although the work done was excellent, it took longer than I had anticipated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
So nice and helpful!
My Experience - 5.0/5.0 -
Efficient, helpful, staff were fun & personable. Great to get my rain hat out of my car, even though it was still on the lift. Thankful a team member returned my rental, since I needed to be at a political event.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No issues. Police are coming to our building to discuss on going C convert theft .
Customer Service - 4.0/5.0 -
I loved them, but until I went to Toyota dealership, owned by the same person. I didn’t get an ETA of the repair Body Shop even took my car down from the lift to retrieve two items I needed that afternoon…. Liberty Mutual kept saying I might need the rental for more than 30 days. Not happy with Enterprise, was trying to change to safer rental car.. mayor staffing problem in this office.