Cascade Collision Repair Layton
In operation 26 years.
Cascade Collision Repair delivers high-quality, OEM-focused collision repair backed by advanced technology, precision equipment, and factory-trained technicians. With multiple state-of-the-art locations, we provide comprehensive services including collision repair, structural restoration, paint refinishing, diagnostics, and ADAS calibrations—restoring your vehicle to pre-accident condition using manufacturer-approved methods and genuine OEM parts. We proudly maintain certifications with BMW, Ford, Fiat Chrysler Automobiles, Genesis, GM, Honda, Hyundai, INFINITI, Kia, Lucid, Mercedes-Benz, Nissan, Rivian, Subaru, Toyota, Tesla, and Volkswagen, ensuring every repair meets exact factory standards. At Cascade Collision Repair, quality craftsmanship, accuracy, and customer-focused service define every repair we perform.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The quality of work performed and the customer service provided were excellent. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was very meticulously performed. High quality.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good quality and pretty quick
Customer Service - 5.0/5.0 -
They kept us informed
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I'm sick to my stomach because of the shoddy work on my car. I will be going back tomorrow to show the concerning areas of repair...if you could call it that.
Likely to Recommend - 0.5/5.0 -
See past comments.
Repair Quality - 0.5/5.0 -
I'm still waiting to get my car fixed from the original work. I'm getting the run around.
Customer Service - 2.5/5.0 -
The lady (I wish I knew her name.) has been very nice. The guy I just spoke to didn't know anything about trading me my car for the shop van so they could assess the problem with the bubbling on my front hood. It was supposed to happen yesterday morning, but the van was taken to NV. They said they would pick up my car and drop off the van yesterday afternoon. Never happened. Now they tell me another customer has it and it won't be available until next week. I'm SO frustrated!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
The people here are great and they communicate well.
Repair Quality - 5.0/5.0 -
The team was quick and communicated frequently.
Customer Service - 4.0/5.0 -
Everything was well taken care of but the front panels on the passenger side.It's almost like the clip isn't attaching correctly or something. That did a wonderful job in the front end.Looks good.It's just that one piece that sticks out.I'm concerned about. I also appreciate the updates that we're seeing in.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was very friendly and easy to work with especially Ivy. They estimated my car would be done in a week and got it done in three days, which was very impressive. They returned my car back to me extremely clean, cleaner than what I left it with them. I will definitely be recommending this auto body shop to anyone. I know…excellent service.
Likely to Recommend - 5.0/5.0 -
I would definitely recommend Cascade collision to anybody
Repair Quality - 5.0/5.0 -
Excellent customer service. Ivy was really easy to work with. My car was completed five days ahead of schedule, which was amazing!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was superior and they were very good in communicating with you on status of your car
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
EVERYONE that I know will hear of my negative experience with Cascade Collision. In fact several have suggested that I take Cascade Collision to small claims court because of your unethical practices to collect money.Your business will not last behaving like people are simply ends to make money. Terry, your general manager, is an absolute liability.
Repair Quality - 0.5/5.0 -
The entire experience was regretable and truly left me with the recognition that money is paramount for Cascade Collision, not customer service nor the notion of repeat future service.
Customer Service - 0.5/5.0 -
Terry Ostander (sp?) is the general manager of Cascade Collision -Layton, which is unfortunate for your business. After simply looking at my vehicle to estimate costs, Terry explained to me that over $700 would be required to "put the vehicle back together." When I expressed how unreasonable this stance was Terry responded that "I could pay $350 and he would throw my bumper etc in the vehicle and I could have it towed elsewhere." Terry stated to me that he did not care what my concerns were, he would "impound the vehicle until paid in full." I have never, ever, been treated like this. Under Terry's "leadership" your business practices are proving to be unethical. I am considering the pursuit of civil proceedings, as you damaged the air conditioner on my vehicle. I am owed over $500 for the supposed work that was done to evaluate my vehicle and was required to pay to simply get away from your untrustworthy business. Currently, a mechanic is repairing the air conditioner damaged by Cascade Collision-Layton, charges are forthcoming. Why is Terry so angry? Does Terry ordinarily treat customers this unreasonably? How does Cascade Collision expect to develop a business in my community (Layton) with such cutthroat practices?
Returned Clean
Likely to Recommend - 0.5/5.0 -
I wouldn't recommend this location and have actively steered people away.
Repair Quality - 1.0/5.0 -
My bumper was painted twice and still has a run in the clear coat.
Customer Service - 1.0/5.0 -
Front desk employees are nice people. But very little communication especially on the 2nd repaint. They made it seem like I was being unreasonable to ask for a properly painted bumper.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Did a great job
Repair Quality - 5.0/5.0 -
They did a great job and kept me informed all the way