Cascade Collision Repair Murray
In operation 26 years.
Cascade Collision Repair delivers high-quality, OEM-focused collision repair backed by advanced technology, precision equipment, and factory-trained technicians. With multiple state-of-the-art locations, we provide comprehensive services including collision repair, structural restoration, paint refinishing, diagnostics, and ADAS calibrations—restoring your vehicle to pre-accident condition using manufacturer-approved methods and genuine OEM parts. We proudly maintain certifications with BMW, Ford, Fiat Chrysler Automobiles, Genesis, GM, Honda, Hyundai, INFINITI, Kia, Lucid, Mercedes-Benz, Nissan, Rivian, Subaru, Toyota, Tesla, and Volkswagen, ensuring every repair meets exact factory standards. At Cascade Collision Repair, quality craftsmanship, accuracy, and customer-focused service define every repair we perform.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
The final price was a little too high for me.
Repair Quality - 5.0/5.0 -
Beautiful work
Customer Service - 5.0/5.0 -
Haille and Cory were both wonderful to work with.
Returned Clean
My Experience - 5.0/5.0 -
Excellent work and great service, everyone was very nice and helpful. I would highly recommend this business
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and the quality was excellent as well
Customer Service - 5.0/5.0 -
Very nice people
Returned Clean
My Experience - 5.0/5.0 -
My experience was positive; they dealt directly with insurance and the end result on my car was beautiful--thank you Corey & Hailey
Likely to Recommend - 5.0/5.0 -
It was referred to us and we will refer to others!
Repair Quality - 5.0/5.0 -
Such capable, thorough people and excellent work!
Customer Service - 5.0/5.0 -
The work was excellent
Returned Clean
My Experience - 0.0/5.0 -
Hailie was fantastic. She represents your business well and her regular progress updates were much appreciated. She was proactive in her communication and invariably helpful. My only issue with the process is that I wasn’t given a better idea of the time and expense required for repair before I left my truck with you and it was disassembled. I was told that the affected metal piece extended the length of the truck and would need to be replaced, and that Rivian was often slow in delivering that part. however, I wasn’t told until several weeks later that this ALWAYS requires removal and replacement of the roof glass, the unaffected light bar, and several other parts. If these steps are ALWAYS required to repair that metal section, I should have been told before leaving the truck with you that this was the case, and that repairs would consequently take months, not weeks. I later learned that due to the unusual cost and time required for minor repairs like mine, most Rivian owners opt for paintless dent repair. Photos and videos in online Rivian owners’ forums demonstrate that PDR is able to obtain nearly perfect results from more severe damage than I suffered to the same location on the vehicle. As your shop does PDR work, it would have been nice to be made aware of this option. Paying for PDR out of pocket would ultimately have cost me less in both time and money than a 2 month repair and $17k insurance claim. On the promised completion date I was told that a lengthy calibration process had begun that probably wouldn’t be completed in time for me to pick the vehicle up that day. I’m not sure this was entirely accurate; it didn’t go to the calibration center until the following morning, and a full static calibration shouldn’t take more than a couple of hours once it’s begun. I understand that scheduling conflicts happen, but there’s no reason not to be completely candid with customers about them. These issues aside, your shop did excellent work and I’m very happy with the quality of the repair. In addition to Hailie’s consistently excellent followup, I was impressed by my interaction on the phone with Nick Lyons, who provided an unvarnished explanation of the revisions to the damage estimate and the reconciliation process underway with Geico. I would not hesitate to recommend your shop to other Rivian owners, with the parenthetical note that they should also investigate PDR.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Repair quality seems good it just took forever (a month)
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will recommend them!
Repair Quality - 5.0/5.0 -
My car looks like new!
Customer Service - 5.0/5.0 -
The staff sent me frequent updates, which I greatly appreciated.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks amazing
Customer Service - 5.0/5.0 -
Great to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’m very particular and it looks very nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m very particular and it turned out very nice. Completely opposite from my last repair experience.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Simply the best
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Like new again, thank you.
Customer Service - 5.0/5.0 -
Hallie does a great job managing activity coming and going.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
great customer service, very professional staff. Hailey is a great customer service provider.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very professional, great customer service
Customer Service - 5.0/5.0 -
great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The new headlight fixture looks great.
Customer Service - 4.5/5.0 -
The customer service was excellent overall. Everyone I interacted with was very friendly and helpful. The status app wasn't very helpful ultimately.