Casey Collision Center

4.7 (4,277reviews)
93%
11 Forrest Drive,  Newport News,  VA  23606

The only name you need to know for all of your collision needs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
BMW
Cadillac CT6
GM Basic
Honda
I-Car
Subaru

Reviews (4,277)

Likely to Recommend

Repair Quality

Do not see any issue now

Customer Service

People are nice and professional.

Returned Clean

My Experience

Yes, the work was excellent and the daily updates were very helpful, and the people are personable. The lady that handled at the counter, i.e. she owns a Volkswagen GTI, was very friendly and conversational

My Experience

My car looks like great. The same when I brought it. Great job.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Will recommend but don’t forget about me when your lot is packed full of customers bc of me.

Repair Quality

Great Customer service. Will be back and I will let others know.

Customer Service

Completely satisfied

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

They were very professional and provided good updates in status.

Customer Service

Returned Clean

Likely to Recommend

Always a good job this was my third time there

Repair Quality

Great job kept me informed as project advanced

Customer Service

They know what is going on at all times

Returned Clean

Likely to Recommend

Repair Quality

Joe is the best he done every thing beautiful. Prompt, nice , and made my experience great! He’s a wonderful man.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Likely to Recommend

While I appreciate having work performed by Casey since my vehicle is also Casey, I was disappointed with the lack of communication, which would likely have helped me to understand the amount of time required for the repair. I was offered repairs closer to home, but I chose Casey because I wanted to have repairs by an expert familiar with my vehicle and with the service I’ve received in the past. I hope my feedback is well received as I really hope to be able to return on the future if needed. I feel that Rob was great at explaining some disappointing news informing me about the need to install a new battery that “died” during repairs. He was genuinely apologetic about the situation and could understand my disappointment. He was sincere and concerned for my safety and made the situation more tolerable with his offer to install the new one.

Repair Quality

The repairs look great. Thank you.

Customer Service

I wish I had been contacted following intake about the plan, timeline, and ongoing updates about my repairs. I made all the calls, and received one call at the end to notify me that were repairs were complete. I should not have to rely on my insurance appraiser to keep me informed .

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Office staff always kept me informed. They were professional as well as friendly.

My Experience

Likely to Recommend

Repair Quality

Everything is fine

Customer Service

Everything looks good so far.

Returned Clean

Likely to Recommend

Repair Quality

My bumper looks good but my CarPlay is still inoperable and my car is having difficulty starting

Customer Service

Likely to Recommend

Definitely

Repair Quality

The work ever

Customer Service

Best work

Returned Clean

My Experience

Repair was done quickly and there’s no sign of damage. The cost was reasonable and didn’t break the bank.

Likely to Recommend

Repair Quality

Repair was done quickly and you can’t tell there was ever damage. The no paint repair was a lot less expensive.

Customer Service

Customer service was efficient.

Returned Clean