Casey Collision Center

4.7 (4,253reviews)
94%
11 Forrest Drive,  Newport News,  VA  23606

The only name you need to know for all of your collision needs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
BMW
Cadillac CT6
GM
Honda
I-Car
Subaru

Reviews (4,253)

My Experience

Repair was done quickly and there’s no sign of damage. The cost was reasonable and didn’t break the bank.

My Experience

Excellent work!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Robert was great handling my wife’s baby ( outback touring) repairing her back to original condition.

Returned Clean

My Experience

Everyone made this process as painless as possible from the efficient estimate to picking up my car. The communication was excellent, and I appreciated the text updates along the way.

Likely to Recommend

I would definitely recommend Casey Collision to a friend, as they made the entire process as painless as possible. I bought my Subaru at Casey last November, so I was very happy to learn that Casey has a Collision Center. I felt much more confident that the work would be done by trained Subaru technicians using genuine Subaru parts.

Repair Quality

The work was done to high quality standards, while at the same time meeting the estimated work completion date.

Customer Service

The customer service throughout the process, from the estimate through work completion, was exceptional. I particularly appreciated the text messages that kept me informed about how the work was progressing and if my car would be ready by the estimated completion date.

Likely to Recommend

Would make the suggestion.

Repair Quality

Great job.

Customer Service

Excellent.

My Experience

They did an excellent job on my corvette. Robert bennett is the best.

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Repair Quality

Customer Service

Returned Clean

My Experience

Alexis was very helpful and provided great customer service. My vehicle was completed when expected.

My Experience

Excellent service and the repair was fast.

My Experience

I had to send it back because the paint looked horrible, had to keep my car 8 extra days. Quality check is not good

Likely to Recommend

Repair Quality

Alexis obviously isn’t very good at her job, her quality check skills are very poor. I picked my car up and had to leave it because the paint job was not good. Picked my car up a week later and still had paint residue and she had to get it taken care of. Will not recommend or return

Customer Service

Will not return

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Just excellent work. Employees are kind, courteous, helpful, friendly. Love the work

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Repair Quality

Customer Service

My Experience

Taylor was amazing at scheduling my appointments and the manager Joe provided excellent customer service at pick up. Everyone at this location was friendly and accommodating.

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Repair Quality

One very small blemish observed on the paint job but I am.not going to.lose sleep over it. Good paint job.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Highly recommend Casey Collision. Repaired my 2020 Honda CRV Touring after being rear ended in a collision. The repairs were done in timely, professional manner with communication ongoing throughout the process.

Likely to Recommend

Was quoted for self pay a significant increase versus what was quoted to insurance . First quote of self pay option was near 5,000 and insurance 2,900 . Clear coat was not applied.

Repair Quality

My vehicle is covered under paint protection and it was not applied to painted areas. Is there any way I can have this applied ? Thank you, Brenda

Customer Service

My vehicle is covered under paint protection and it was not applied to painted areas. Is there any way I can have this applied ? I was told to take it to Casey’s Honda on my next oil change and tell them to apply it. Thank you, Brenda