Cates Body Shop

5.0 (506reviews)
100%
1215 S Q St,  Richmond,  IN  47374

Cates Body Shop is a family owned business that has been serving the community since 1946. Our goal is to provide excellent customer service while repairing your vehicle to pre accident condition. We offer rental car service to accommodate customers with transportation during repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (506)

My Experience

Great service and really easy to work with, will definitely continue to get all my auto needs done at cates!

Likely to Recommend

Repair Quality

Perfect customer service and super professional

Customer Service

Best service I’ve had

My Experience

Very friendly, worked very well with insurance in getting our car repaired.

My Experience

Very professional, thorough and honest

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Repair Quality

Customer Service

My Experience

Everyone there is so helpful and always kept me updated. I wouldn’t use anyone else! Thank you ALL so much, my car looks great!

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Repair Quality

Customer Service

Returned Clean

My Experience

They always so kind and do such an amazing job!

Likely to Recommend

Absolutely 💯

Repair Quality

Outstanding Customer Service from the moment you walk through their Office front door from the friendly interaction with the ladies and it continues on out into the service Garage where they all still continue decades later strive for surperb vehicle repairs for what every I've needed. I sure appreciate Cate's Shop for their professional quality of work & Family values that continue to take proud in their daily business for all us customers.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

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Returned Clean

My Experience

Everyone was equally engaged with making sure that my repairs were done with quality in mind. They kept me informed every step of the way as well. Hand shakes and eye contact mean a lot when doing business but even better than that, seeming to be truly concerned about your personal experience Also means a lot and you get an A+!!!

Likely to Recommend

Repair Quality

I am satisfied with the work great job. But it took a lot longer than I was told. I was told 5 days but you had it almost 26 days

Customer Service

My Experience

Great from beginning to end!

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Repair Quality

Customer Service

Returned Clean

My Experience

Everybody was friendly and helpful. I loved the updates so I knew where you were with repairs. If State Farm gets in touch feel assured I will give a 5 star rating. Appreciate how good my repair looks. Good job everyone involved!!

Likely to Recommend

If I ever find myself to recommend somewhere it would be you guys

Repair Quality

The people and service you give couldn't be better. You guys are friendly and helpful. I loved the updates. Excellent all the way around.

Customer Service

Like I said. Couldn't be better. You gave me the service I was expecting and we don't always get that. Good, good the way around I thought.

Returned Clean

My Experience

They do great work, kept me updated, and even cleaned the car when they were done

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Repair Quality

Customer Service

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Repair Quality

The repair looks perfect! My only issue is that the repair took much longer than I anticipated which means only that I am not familiar with body shop repairs, but a weekly update would have been appreciated. I had to call to get any updates although they were given quickly and honestly. Overall, great service!

Customer Service

See previous comment.

Likely to Recommend

Definitely would recommend them

Repair Quality

Did a wonderful job on my repairs, did have a few issues happen after I got the car back brought it back and it was taken care right away.

Customer Service

Was always polite and friendly

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Repair Quality

Customer Service

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Repair Quality

Did a great job

Customer Service

Super nice people