Cates Body Shop

5.0 (506reviews)
100%
1215 S Q St,  Richmond,  IN  47374

Cates Body Shop is a family owned business that has been serving the community since 1946. Our goal is to provide excellent customer service while repairing your vehicle to pre accident condition. We offer rental car service to accommodate customers with transportation during repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (506)

Likely to Recommend

I've told friends and family over the years about the Great service I get when ever I drop my vehicle off.

Repair Quality

Over the years, if I needed work done I went to Cates because I knew when I got my vehicle back it would be done right and they have always been up front with me about what needed done. Thank you again for the great service, Greg

Customer Service

The lady's in the office are always professional but at the same time it's like talking to a friend, Thank you for always greeting me with a smile. Greg R.

Returned Clean

My Experience

You always do good work!

My Experience

The updates and progress report were very convenient and helpful. My car looks perfect and they staff was so kind and helpful

Likely to Recommend

Thanks again! Worth waiting for!

Repair Quality

Although it seemed a long wait to get my car in, it was totally worth it! Car was clean and shiny at pick up! And everyone there was so nice about it! Thank you! Nancy Mulick

Customer Service

Great!

My Experience

Cates always meets our expectations and . more!! Thank you so much!!

Likely to Recommend

Due to it taking so long to get my car in the shop next I will go Elsewhere In recommend that to my family and friends due to the time restraint

Repair Quality

Great work. but the wait to get my car in to get it fixed was far to long.

Customer Service

👍 great

Returned Clean

Likely to Recommend

Repair Quality

Always great service. Everything was taken care of as expected.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Friendly service and they went above & beyond my expectations

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Did an excellent job and kept me informed on the progress of my vehicle thanks Dave and the rest of the team for doing a great job

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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Likely to Recommend

I have recommended them already to someone.

Repair Quality

This was my second time needing Cates to fix my car. Both times have been exceptional. From the folks in the office to work being done I have not been at all disappointed. Beyond the people, the shop is clean and quiet. And, last, the work done. Dave Cates promised to "make my car pretty again". It's not just pretty it's beautiful.

Customer Service

I wasn’t expecting another question. Same answer as before. Specifically about the office? Friendly, confident. Their confidence allowed me to feel comfortable in the work they were going to be doing elsewhere in the shop.

Returned Clean

Likely to Recommend

Repair Quality

Very good communication throughout the repair process. They gave very detailed descriptions of repairs needed and estimates.

Customer Service

Very friendly and available when I had any questions.

Returned Clean

Likely to Recommend

Repair Quality

Prompt service and great communication. Job well done.

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Likely to Recommend

Repair Quality

Done in a reasonable time and final result looks like brand new.

Customer Service

No issues. Very nice on the phone.

Likely to Recommend

Repair Quality

So easy to work with. Happy with the repair and, while I hope not to need them again, would only go to Cates! Thank you.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Your the guys. Thank you. Chuck, Dave and staff.

Customer Service

Returned Clean

Likely to Recommend

I always recommend Cates!

Repair Quality

Cates always does an excellent job on our vehicles and gets us in the schedule as quickly as possible.

Customer Service

Always pleasant and friendly