C.D.E. Collision Centers (Buffalo Grove)

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

Great Job and nice employees

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Communication regarding delay was less then satisfactory, I wasn’t called until almost 24 hours before I initially expected pick up. I had received a text that painting started Wednesday but was not started until Thursday when I was called. Then no solutions were offered to help while I was out of a car for an additional 3 days and had appointments that had to be cancelled and I had to pay out of pocket for cancellation fees.

Likely to Recommend - 1.5/5.0 -

I doubt this would ever come up organically, if it did I would mention how clean the car was when I picked up but hope my friend has another car or someone who can give them rides. Especially if there’s a delay

Repair Quality - 5.0/5.0 -

Car looks like nothing happened

Customer Service - 0.5/5.0 -

Everyone was friendly, the service was done well and I’m glad it’s done. However the delay was communicated extremely poorly, I received a text Wednesday that painting had begun, then Thursday close to 24 hours before I was expecting to pick up I was told painting just started, no solutions were offered when I mentioned that I had things I needed to do over the weekend (appointments had to be cancelled and I had to pay cancellation fees) and overall just was a massive disappointment. I know these things happen and that is not the problem, the problem is I was informed severely late about it and then I was out my car for an additional 3 days when I had to be places I couldn’t get otherwise and all I was offered was “we’ll try for tomorrow” and we both knew that absolutely wasn’t happening. Don’t say it if there’s not a realistic possibility. On top of all of this, after that conversation where I “might” get my car back Friday, I didn’t even receive a call to confirm. Would I do business with you again? Yes, with the caveat that I can’t trust any date you give.

Returned Clean

My Experience - 5.0/5.0 -

Kelly and Victor were wonderful . They kept me updated and finished a last minute request on time as promised. It was a good experience

My Experience - 5.0/5.0 -

Very satisfied with the service. Vehicle looks amazing. Appreciated the updates on the progress of the repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Angel kept me updated on my vehicle

Customer Service - 5.0/5.0 -

Angel kept me informed on my vehicle

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Angelo was great, my car was fixed a day earlier than expected!

Customer Service - 5.0/5.0 -

Kelly (I hope I remembered her name correctly) was wonderful, everyone was professional and great!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Angelo was great to work with throughout the whole process. He was keeping me updated every step of the way and ensures customer safety to the end. Truly appreciate his expertise and thoughtfulness.

Likely to Recommend - 5.0/5.0 -

CDE Collision has a staff that takes pride in their workmanship and provides great customer service. Overall I was very satisfied with the high quality of service.

Repair Quality - 5.0/5.0 -

The staff at CDE Collision (Victor) was very attentive to my concerns and expectations about the repairs required. There was a fender repair that was not to my standards. CDE Collision fixed it to my satisfaction immediately with no issues.

Customer Service - 5.0/5.0 -

Victor was very attentive to my concerns and explained clearly what would be best to return my vehicle to pristine condition. He followed up with me numerous times to keep me informed during the entire process. Additionally the manager was very understanding and accommodating to my special requests regarding documentation on purchased parts. Even Kelly, the receptionist, was very helpful and courteous in explaining how CDE Collision operates.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing customer service and super reliable. Would recommend this company to others.

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

The cost in the inital quote was significantly lower than the actual cost

Repair Quality - 5.0/5.0 -

Victor was very helpful in finding a part for our 2009 Camry, communicating with us, and getting the work done on our schedule

Customer Service - 5.0/5.0 -

see prev comment

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work! Awesome costumer service ! Highly recommend

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

All around great experience.

Repair Quality - 5.0/5.0 -

Did a great job and were good about communicating what they were doing and giving updates. The only bad thing was it took longer than they expected but what can you do as long as it turns out nice,

Customer Service - 5.0/5.0 -

Front desk and everyone I encountered were professional and nice.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent- beginning to end.

Customer Service - 5.0/5.0 -

Great

Returned Clean