C.D.E. Collision Centers (Lansing)

4.9 (2,722reviews)
98%
2735 Bernice Rd,  Lansing,  IL  60438
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Shop AssistantSparkles

In operation 44 years.

Our goal is to be the “repairer” of choice for every community we serve. To obtain the goal of being the Auto Body Repair company of choice, we have committed to provide our staff with ongoing internal and external training to ensure the highest possible quality of repairs and customer service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (2,722)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, providing regular calls and texts throughout the repair process. Timeliness is frequently highlighted, with numerous customers reporting vehicles completed ahead of schedule. Staff professionalism and courteous service are recurring themes across reviews. A few customers noted areas for improvement, including inconsistent proactive communication in some cases, occasional delays without notification, and isolated quality concerns such as running paint and unaddressed damage. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"The repair was excellent and beautiful!"
"You would never know my car had any damage to it."
"accurate time frame for work, quality work, consistent updates, I enjoyed having this company repair my vehicle!"
"There are several areas in the car where there is running paint."
"It took too long to get my car back but the repair was perfect"
"... special event where I needed my car a day early, and they had it done for me early. :" Read more
"Great and fast service!"
"It was done a full day sooner than scheduled."
"I was very happy to hear that my car was ready several days early."
"Vehicle took two extra weeks. This process was like I would get assured it would ..." Read more
"accurate time frame for work, quality work, consistent updates, I enjoyed having this company repair my vehicle!"
"Yes I received calls and text messages. Thats what I call excellent communication and customer service!"
"... well informed, explained the work to be done, and kept me updated on the progress!" Read more
"Very poor communication. My car took two additional weeks not once was i notified of any delay even after requesting ..." Read more
"... the communication was OK once I initiated it, but they did not initiate the conversation as to why it was taking so long for the car to get ready" Read more

Likely to Recommend

Repair Quality

Customer Service

Nice young lady

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The owner is Phil Pepper. Complete professionalism every time

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

There was such a high level of professionalism. I was always kept informed during the process

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great experience very informative and honest.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Totally satisfied 10

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair looks great just like new. I was glad to get an appointment so quick and did not have to wait long for the repair. The shop is beautiful and the service is awesome thank you very much

Likely to Recommend

Yes, I would definitely recommend CDE to anyone

Repair Quality

I was extremely pleased with the service I received CDE did an excellent job restoring the car. The employees were professional and courteous, and the price was very reasonable. I did not have to wait long for an appointment and the service was done very quickly. Thank you so much.

Customer Service

I was extremely satisfied with the service that I received . employees were very professional and courteous, and the timeframe was very quick. Did not have to wait long for an appointment or to have the work done. Thank you very much.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you C.D.E Collision for doing outstanding work and service on my car. Diane, thank you for the time and your cooperation and assistance with the insurance company. I recommend C.D E Collision for all body work their work is excellent this is my third vehicle I have them work on and as always they go above and beyond. Thank you to all that was involved in getting my vehicle repaired.

My Experience

the staff and their professionalism was 5 * the office environment was 5* the hospitality was 5* follow-up was 5 * service was 5* and the final delivery was 5* thank you sincerely LaTanya J .

My Experience

Great job, thank you so much for keeping me updated as you were working on my car!🙏🏿

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Diane was great. Kept me informed every step of the way.

My Experience

I have none

Likely to Recommend

It’s hard to say the bumper and tail gate gap is really bothering me

Repair Quality

Paint good! Not happy with the bumper!

Customer Service

I was happy untill we missed the right corner quarter panel when I went to pick up the first time. The exhaust pipe still bent, gap between the tail gate and bumper. The office is very friendly and patient with me.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great to work with and they did great work on my vehicle. Communication was top notch as well.

Customer Service

Great to work with, communication was top notch

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I love that the shop communicated every step of the process and gave updates regarding my van. They worked within the allotted time frame, did quality work and were very communicative. I’ve never used this place before but I am a loyal customer after this positive experience.

Likely to Recommend

Repair Quality

accurate time frame for work, quality work, consistent updates, I enjoyed having this company repair my vehicle!

Customer Service

Employees kept me updated on the status of repairs

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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