Central Chevrolet Collision Center

4.7 (258reviews)
94%
675 Memorial Ave,  West Springfield,  MA  01089

In operation 59 years.

Welcome to our Certified Service Collision Center where we can perform the services to restore your vehicle’s safety, comfort, and performance. We service ALL MAKES AND MODELS, and have a great network of parts retailers to get you the parts you need. Our Certified Service technicians know every inch of ANY vehicle, and are trained to work efficiently on ALL MAKES AND MODELS. We understand your vehicle and all its technical systems. We know you want to feel as good about your vehicle today as you did the day you bought it. And our Certified Service technicians have the skills and finesse you need to restore your vehicle so it will look and feel like new. Our technicians work with state of the art equipment to fix your vehicle to pre-collision conditions. We work hard with our parts department and local parts suppliers to rush deliver parts to our shop to get your car fixed quickly. We’ll take care of all your collision center needs.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (258)

Likely to Recommend

Definitely

Repair Quality

I was extremely pleased with the customer service in both the collision center and service department!!

Customer Service

Very satisfied

Returned Clean

My Experience

My car needs to return for repair as work down was not satisfactory

Likely to Recommend

Repair Quality

Customer Service

There were repair questions when I picked up the vehicle but staff was able to rectify quickly and get me my vehicle fast Took about a month to get the repairs done because of setbacks with the parts, but other than that it did go smoothly

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Fixed completely. Nice work.

Customer Service

Kind, courteous and good job with the car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

This is my second vehicle repair handled by Central Chevrolet and they always do great work. My vehicle was almost ready for pick up when another issue came up. It was handled quickly and repaired once they found the issue. Highly recommend this collision center.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

My only issue is that it took too long to fix. They took 1 month and a week

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Repair Quality

Customer Service

Tienen excelente servicio los empleado son muy servicial los recomiendo gracias por su servicio

Likely to Recommend

Repair Quality

Great job on repairs for maintenance as well as all the body work.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I just shared the dissatisfaction

Customer Service

I give customer service a 10 Cathy was great however not satisfied about the bodywork, I’m actually considering bringing it back to them before it’s too far in time

Likely to Recommend

Repair Quality

Looks great!

Customer Service

Kathy and Max were awesome in the collision office. Aldo I LOVED getting in my vehicle when it was done and someone vacuumed and cleaned the inside. Super happy surprise for me.

My Experience

Thank you so much

Likely to Recommend

Repair Quality

Customer Service

Thank you so much

Likely to Recommend

Repair Quality

Max was excellent very friendly, respectful and very tentative with us and answered all of my questions

Customer Service

My Experience

I was completely satisfied with the body work that was done and dealing with Cathy was a pleasure once we connected. The only thing I wasn't satisfied with was the fact that it took almost 6 weeks to complete the job. That being said, I would recommend Central Chevrolet body shop. The work was excellent and getting it detailed inside and out made my truck look new. Thank you.

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Repair Quality

Customer Service

Central Chevrolet body shop did a great job.

My Experience

I need to bring the vehicle back to get fix.

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Repair Quality

Customer Service

My Experience

Team was knowledgeable about repairs needed to be done. It took a little longer than expected but I totally understand. The car was washed both interior and exterior was cleaned. Excellent service! Ms Valentino was very pleasant, helpful and thoughtful re speaking to ins supervisor Re my waiver as my claim officer was out of office. Thank you Ms V we appreciate you and the repair team. Have a blessed rest of year.

Likely to Recommend

Good place for repairs!

Repair Quality

Collision team knowledgeable. Job well done!!

Customer Service

Collision staff knowledgeable. Ms. Valentino in the office is very attentive and shows a genuine interest in your well being: for me is was she contacting my insurance company to waive my deductible when I refused to pay the deductible from pocket. Whilst I was searching for the message from my claim officer she was on the phone trying to get supervisor to handle the matter as my claim officer was out of office. She did well!!