Central Chevrolet Collision Center

4.7 (258reviews)
93%
675 Memorial Ave,  West Springfield,  MA  01089

In operation 59 years.

Welcome to our Certified Service Collision Center where we can perform the services to restore your vehicle’s safety, comfort, and performance. We service ALL MAKES AND MODELS, and have a great network of parts retailers to get you the parts you need. Our Certified Service technicians know every inch of ANY vehicle, and are trained to work efficiently on ALL MAKES AND MODELS. We understand your vehicle and all its technical systems. We know you want to feel as good about your vehicle today as you did the day you bought it. And our Certified Service technicians have the skills and finesse you need to restore your vehicle so it will look and feel like new. Our technicians work with state of the art equipment to fix your vehicle to pre-collision conditions. We work hard with our parts department and local parts suppliers to rush deliver parts to our shop to get your car fixed quickly. We’ll take care of all your collision center needs.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (258)

Likely to Recommend

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Customer Service

Returned Clean

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Repair Quality

Great job, great quality, made an older vehicle look very good

Customer Service

Goid communication throughout

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

My vehicle was not fixed in a timely manner and I was charged for fees that were not applicable to the service done on my vehicle.

My Experience

My truck came out great!!! Looked like nothing ever happened to it.

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Customer Service

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Customer Service

When I arrived the quote was higher than they originally told me, but Cathy made a call and it was taken care of.

Returned Clean

Likely to Recommend

Repair Quality

The whole place is run as if each department is on its own and has no communication with each other. I dropped my truck off for a week and a half and yet and received 2 text stating it was done. When I arrived they had just started to change the oil and do the inspection (which it failed because the battery had been disconnected to preform the mirror change. The oil change and inspection should have been done when it first went in instead of sitting in the body shop. I had to argue with 3 people who were trying to charge me and billed me for a free oil change. Now I have to go to another place to get it done because it has to be driven 100 miles for the computer reset but I guess no one there knows that

Customer Service

Returned Clean

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Customer Service

Returned Clean

My Experience

It was a pleasure working with Kathy in the collisions department. She went above and beyond to make experience getting our car repaired so much better. Thank you our car looks and drives great.

Likely to Recommend

Would recommend highly

Repair Quality

Excellent experience

Customer Service

Outstanding service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Kathy was fantastic. She updated me at every point of the repair. Will come back if ever needed. Thank you

Likely to Recommend

Repair Quality

Tech made a mistake and service dept was quick to resolve the issue

Customer Service

Again. Quick to accept responsibility and to address the issue

Returned Clean

Likely to Recommend

Repair Quality

Not happy

Customer Service

I have know idea what was fixed. The car feels the same when driven and the lights that came on the dashboard after the accident are still on. I was told that all that was going to get fixed.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great Service! Excellent Staff (Mat, Kathy and Bryan) kept in the loop for the repairs of my vehicle. Thank you CC!

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Customer Service

A perfect 10+. Bryan, Kathy and Matt kept me updated with the repairs. It took a bit longer than expected but the wait was 100% satisfied.

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Likely to Recommend

Very happy with quality of work. Unhappy with lack of communication. I would've preferred if the shop was more upfront about the delays

Repair Quality

Customer Service

Work was well done, but the staff could have done a better job communicating the status of the repair job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean