Certified Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly and quick!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I highly recommend certified collision for auto repair.

Repair Quality - 5.0/5.0 -

Excellent customer service, friendly staff, stands behind their work with a two year warranty following completed repairs.

Customer Service - 5.0/5.0 -

Friendly and professional customer service.

Returned Clean

Likely to Recommend - 4.5/5.0 -

i intend to have more work done with Certified.

Repair Quality - 4.5/5.0 -

paint job looks great!

Customer Service - 4.5/5.0 -

accurate assessment of repairs needed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Seems kind of weak for a 10 rating. I thought they did a great job.

Customer Service - 5.0/5.0 -

Everyone was enthusiastic about the company and their work.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job. They really took care of everything

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 2.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I gave you a 10 very good service

Customer Service - 5.0/5.0 -

Very good service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone at Certified Collision on Bandera Rd was awesome. They repaired my almost new F250 Truck and made it look brand new again. Throughout the entire process they kept me very informed and it was evident they truly cared about me and my truck. They explained the repairs required in terms I could comprehend, which made it easy to trust the path they intended for my truck was in my best interest. I highly recommend them for any service they provide. Thanks y'all, great job! And a special thank you to Julian and Josh!

Customer Service - 5.0/5.0 -

Exceptional, from the technicians, the ladies at the front desk, the porters, and management, everyone.

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I’ll definitely be recommending this shop to my friends, family, and anyone needing collision repairs. Highly professional and trustworthy.

Repair Quality - 5.0/5.0 -

Outstanding experience from start to finish. The staff was professional, communicative, and the quality of the repairs exceeded my expectations. My vehicle came back looking brand new, and the whole process was smooth and stress-free. Highly recommend this collision center to anyone needing honest, high quality work.

Customer Service - 5.0/5.0 -

Outstanding experience from start to finish. The staff was professional, communicative, and the quality of the repairs exceeded my expectations. My vehicle came back looking brand new, and the whole process was smooth and stress-free. Highly recommend this collision center to anyone needing honest, high quality work.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Friendly and knowledgeable

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Julian at Certified Collision truly cared about getting my automobile repaired correctly and ensuring everything met GM operating standards. He is personable and sincere, and he worked hard with my warranty company to obtain the necessary approvals. I highly recommend this shop for your auto repairs.

Likely to Recommend - 5.0/5.0 -

I highly recommend this repair shop.

Repair Quality - 5.0/5.0 -

Julian did a fantastic job working with the warranty company to get most items covered.

Customer Service - 5.0/5.0 -

Excellent repair shop!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service, fast and friendly made sure the job is done right no cutting corners.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I sent 3 people here to get serviced prior

Repair Quality - 0.5/5.0 -

I’m honestly very frustrated with how this has been handled. I paid $15,000 out of pocket as a returning customer, and my vehicle was still not repaired correctly. The right blinker does not work, and that issue existed after you all told me the repairs to my car were complete and ready to be picked up. I was told the additional $3,000 charge was related to fixing it, but that clearly was not the case. Now I’m being asked to pay another $1,100 to correct something that should have been properly repaired the first time. I do not have additional funds to keep paying out of pocket costs, especially when it was not disclosed to me that the repair was not properly functioning properly. It took me getting a citation from SAPD for me to know the blinker did not work. As a loyal customer who has spent a significant amount with this establishment I expected transparency and quality work. Instead, I feel misled and taken advantage of. I could have taken that money and paid my vehicle off and let you all take the car to auction and sell it for a little of nothing and you would have been out of a lot of money because the car was already repaired before I paid a dime, but that's not good character so I did the right thing and paid the balance IN CASH. This situation should be corrected without any further cost to me because that's good business that's why I chose this shop because in you mission statement it states: Certified Collision Center sets itself apart through a blend of craftsmanship, transparency, and care. We prioritize honest communication, insurance‑claim support, and meticulous restorations using genuine parts—ensuring your vehicle returns to pre‑loss condition, clean and road‑ready. Certified Collision Center combines professional integrity, personalized attention, and proven excellence, making it the smart choice for collision repair. CUSTOMERS  ARE OUR #1 PRIORITY This does not show your values to be true. 

Customer Service - 0.5/5.0 -

I’m honestly very frustrated with how this has been handled. I paid $15,000 out of pocket as a returning customer, and my vehicle was still not repaired correctly. The right blinker does not work, and that issue existed after you all told me the repairs to my car were complete and ready to be picked up. I was told the additional $3,000 charge was related to fixing it, but that clearly was not the case. Now I’m being asked to pay another $1,100 to correct something that should have been properly repaired the first time. I do not have additional funds to keep paying out of pocket costs, especially when it was not disclosed to me that the repair was not properly functioning properly. It took me getting a citation from SAPD for me to know the blinker did not work. As a loyal customer who has spent a significant amount with this establishment I expected transparency and quality work. Instead, I feel misled and taken advantage of. I could have taken that money and paid my vehicle off and let you all take the car to auction and sell it for a little of nothing and you would have been out of a lot of money because the car was already repaired before I paid a dime, but that's not good character so I did the right thing and paid the balance IN CASH. This situation should be corrected without any further cost to me because that's good business that's why I chose this shop because in you mission statement it states: Certified Collision Center sets itself apart through a blend of craftsmanship, transparency, and care. We prioritize honest communication, insurance‑claim support, and meticulous restorations using genuine parts—ensuring your vehicle returns to pre‑loss condition, clean and road‑ready. Certified Collision Center combines professional integrity, personalized attention, and proven excellence, making it the smart choice for collision repair. CUSTOMERS  ARE OUR #1 PRIORITY This does not show your values to be true. 

Returned Clean

Likely to Recommend - 5.0/5.0 -

Everything was as promised and more!

Repair Quality - 5.0/5.0 -

Customer service, turn around time, car detailed everything was great! Thank you!

Customer Service - 5.0/5.0 -

Customer service, turn around time, car detailed everything was great! Thank you!

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would definitely recommend Certified Collision for vehicle repairs.

Repair Quality - 5.0/5.0 -

Julian really knows autos and was able to quickly identify items needing repair. He is very personable and respectful. Christina provided outstanding customer service and was pleasant every time I called or stopped by to check on my vehicle.

Customer Service - 5.0/5.0 -

I'm very satisfied with the customer service I experienced there. Rosa provided excellent customer service in addition to Julian and Christina.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

This was a tough situation with our grandson having no collision insurance and we had to cover the cost. Plus we live in Plano, Texas. Julian and the staff worked with us to get through it. Julian and the owner allowed us some discounts along the way to help with the cost.

Customer Service - 4.5/5.0 -

The staff was always available and returned phone calls timely.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean