Champion Buick GMC Inc

Likely to Recommend - 0.5/5.0 -

If this chart went into the negatives I would choose that

Repair Quality - 1.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

The repair quality has been good-the duration of time to complete the repair was way longer than anticipated and projected and with no loaner vehicle options made it very difficult and expensive for an accident repair that was no my fault.

Customer Service - 3.5/5.0 -

The body shop was great for handling concerns but there were a few instances where the operator had not transferred to the correct location.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 2.0/5.0

Likely to Recommend - 0.5/5.0 -

Like I said, I’ll never come back or recommend anyone come to this collision shop.

Repair Quality - 3.0/5.0 -

My seatbelt sensor was never reconnected which is a huge issue.

Customer Service - 0.5/5.0 -

I was lied to consistently by your collision advisor James Lanier. He told me my truck was “going to paint” for three weeks. He also told me for two weeks straight that he was waiting on a tech to put it back together and that it had to go to the spray in bed liner place still. The estimate of completion was missed by an entire month and I had to pay out of pocket for a rental vehicle. I will never bring my truck to this collision shop ever again and I will never recommend it to anyone else.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

Thanks james

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

Still waiting for the rock guard to be put on and a wash to remove the yellow paint markers.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0 -

Had our vehicle for 2 months. Delay I know in getting parts, but I had to make more calls to find out what was going on, rather then they made to me to explain delays. Everyone was very nice & polite though.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Fast & Courtesy Service through entire job.

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I'd give a 10. I'm very impressed with the paint matching and body work. I was nervous about a few spots but nope they took care of that. Great work, I love it. Thank you guys I'll definitely be coming back for any further repairs or maintenance.

Customer Service - 5.0/5.0 -

James was upfront about what it takes to repair the vehicle. Considering the damage i agreed it would take time.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job! The service guys were really nice.

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Won’t return. I expected the bare minimum and somehow got even less than that. I understand the complications of being over worked and understaffed and I sympathize. However, with the lack of communication and state of my vehicle when I picked it up I will spend my time finding another body shop for future repairs. Not to mention I was told my vehicle was washed when I arrived. I then stated it was not and the manager clearly was aggrieved that I mentioned it. Only to clearly see it was not washed. He then stated he would have it “re-washed” even though clearly it was never washed. He called the porter over to which she stated the vehicle was too big to go through the car wash. So they left it filled with Bondo dust. I dropped this new to me vehicle off in immaculate condition. The inside was polished and pristine and now it’s covered and speckled with bondo. So now I have to pay someone else to detail it. How is that acceptable?

Repair Quality - 4.0/5.0

Customer Service - 2.0/5.0 -

I had to call multiple times to get updates on when to expect my vehicle to be finished past the 12 business days. I was told on two occasions that I would be called and never was.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Service and Results

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you 😁

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0