Champion Buick GMC Inc

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you so much for taking care of our family, you went the extra mile for us and it is greatly appreciated!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

Adam Beach was outstanding. I had a Saturday morning appointment down the road at Champion Howell (which was scheduled by AAA) and they were closed. So I wandered down to Champion Buick last Saturday morning and met Adam. He assessed the damage quickly and set up the appointment on the day that worked for me. The work was done perfectly and Adam’s interpersonal skills are outstanding. I will continue to return to Champion Buick/GMC solely based on the service Adam provided.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

My car was ready a day ahead of schedule Adam kept me updated on the progress- his help was much appreciated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Body repair took awhile but that was mostly parts delays. Repair (deer hit) was clean and looks like new.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 1.5/5.0 -

Not likely , took 3 months to get my car in for the repair … waaay to long of a wait … if I couldn’t drive my car what would I have done ?? The damage happened back in mid November

Repair Quality - 3.5/5.0 -

The repairs were good and no problem there but as far as the deductible and how that was done , I am dissatisfied.. my car was at your dealership for a week and within that week , you would have thought that the deductible and the reimbursement for that would be ready so the customer doesn’t have to come back to get their deductible money. Also it was supposed to go towards the car rental and they couldn’t do that for some reason . Instead of saying “Cause that’s how Champion does it here for some reason” it would be nice to hear .. “Wait here sir, we will be back with your check in a few minutes” .. I done have time to come back usually so this was is a huge inconvenience for me

Customer Service - 4.0/5.0 -

Good guys, it’s not their fault that Champion does things the way that they do

My Experience - 5.0/5.0 -

Because of the strike it took a long time to get parts but the end result was worth the wait very happy with the job and the people

Likely to Recommend - 5.0/5.0 -

Work was good

Repair Quality - 4.5/5.0 -

Could be a 10 but part supply let me down work was a 10

Customer Service - 5.0/5.0 -

Very good

My Experience - 5.0/5.0 -

Dennis and his team did an excellent job repairing my vehicle. Parts were ordered and delivered in a timely manner and the repair process was done in a timely manner. The communication with updates were sent throughout the process. I was very satisfied with the repair and Champion Body Shop!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great,,,

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Dennis and Adam both were good to work with

My Experience - 5.0/5.0 -

One problem: I was charged a $600 deductible in order to get my car and there shouldn’t have been one. Now I have to wait for Allstate to refund it

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Good job only see two dents in the by the window on drivers side.

Customer Service - 4.5/5.0 -

Good job only see two dents in the by the window on drivers side.

My Experience - 5.0/5.0 -

Things overall look good. Attention to detail, such as where panels come together was very good. Paint match was very good. Lights all work like they should. In short, I think everything went back together in great shape. I am very pleased with the (short) amount of time it took, the adherence to the original estimate (final bill was slightly higher, but that's understood), and the friendliness of the people at Champion who helped me.

Likely to Recommend - 5.0/5.0 -

It has been a very easy process using Champion. My car got through the estimate and parts order process quickly. The repair work went smoothly as near as I could tell. If they treat everyone this way, and I have no reason to suspect they don't, I would have no problem recommending them to others.

Repair Quality - 5.0/5.0 -

I've had body work repairs on my cars before that took many months to resolve, but this time, everything worked very well. I was able to get in for an estimate quickly and Champion sent it to my insurance company when they said they would. Next was ordering parts. Champion got the parts order in quickly and we were able to get parts quickly. They gave me regular text message updates on the repair process and how much remained to be done toward a goal date about a week out. When it came time to pick the car up, I availed myself of their shuttle service. Everyone I dealt was friendly and reasonable. I've been driving the repaired car for a couple of weeks now and have had no further issues. Fit and finish were right on. The lights all work. It's like a new car, even though it is fairly old. Thank you Champion for your excellent service and work.

Customer Service - 5.0/5.0 -

Everyone was friendly and knowledgeable. I received regular updates.

Likely to Recommend - 5.0/5.0 -

Indeed

Repair Quality - 5.0/5.0 -

My vehicle was restored to the condition it was prior to being damaged. You cant tell if anything happened. Excellent. I can't ask for anything more.

Customer Service - 5.0/5.0 -

I was impressed with their customer service