Chaney's Collision Centers - Glen Harbor
In operation 13 years.
State of the Art Collision Repair and Refinish Facility. Well Established, Professional Staff with many combined years of experience to assure you vehicle is repaired properly the 1sst time. Lifetime Warranties provided on Workmanship and Paint along with Manufactures Warranty on all Replaced Parts during the repairs. Chaney's Collision Centers appreciates their Clients and Customers and look forward to making them friends for "Life".
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
took too much time to repair, but we are o.k. with it
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was completed on time and satisfactorily as promised.
Customer Service - 5.0/5.0 -
Chris provided timely updates and was available to answer any questions
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I give Chanel’s 5 stars plus for an outstanding job on my Hyundai Tucson.. Your shop is awesome! Thank you..! Ruben R. Mendoza
Customer Service - 5.0/5.0 -
Nice people from start to finish.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Took way to long from start to finish due to lack of communication. Was about 2 months
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Lack of communication when the initial claim was done. I had to follow up 3 weeks later to find out what the quote was and then schedule the repair work. They should have called me not the other way around.
Returned Clean
Likely to Recommend - 3.0/5.0 -
I don’t know. Not the worst experience and I know the state of the world might be some of the excuse of not getting parts when needed or having the labor to get cars in and out of repairs but customer service is a big part of the experience and it was not the greatest.
Repair Quality - 5.0/5.0 -
Workmanship of repairs and rebuild seem to be excellent quality, though less than a week since got car back.
Customer Service - 2.5/5.0 -
Customer service was pretty bad, sorry to say. From the time we dropped off the car to the day we picked it up. Rarely, got a call from Chaney’s, and any time we wanted to find out what was going on, we had to call them, though we were told they would call us on a certain day or time, but they never did call back. The only time we got info on our vehicle is when we called. Also, Tabitha and Fernando worked front desk. When calling to get status, would get differing/wrong status depending on who I talked to. For example, After 2-3 weeks on the shop, I called to get status, and Tabitha told me my car was being finished up and would be ready in a day or two. When we called back 2 days later, found out that status was incorrect and our car was still waiting on parts and not close to being finished. Then a week or two later, talked to Chris and got an accurate status but then called back a couple days later and Tabitha tells me the hadn’t started on our car yet because of scheduling. I immediately corrected her and said we had just talked to Chris the other day and her response was “ let me let you talk to Chris since he deals with State Farm. Last example, we picked up car a week ago but still one part that needed to be put in so we took car back the following week. When I dropped car off yesterday morning, no one in the office remembered me from just a week ago and then, to make it even worse, when I picked car up at end of same day, Fernando who I had interacted with and gave keys to in the morning, had no idea who I was when I came to pick up my car at end of day. First thought that I had was, “wow, I am a nobody here”
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
The overall quality was good, however the time it took once my vehicle was dropped off until the time it was returned was excessive.
Customer Service - 2.0/5.0 -
I had to make an effort multiple times to receive information about repair status. From the time I scheduled my drop off until the estimate was complete took over a month.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good customer service and awesome job done on my car looks like new
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I don’t recommend this place to get the body work done. Not professionals. They took my vehicle in saying the work will be done in 4 days. First time I had to take my vehicle back, work has not even started after 6 days. Then I have to reschedule after a month. They literally took 12 days to return my vehicle with scratches and left glue on the steering wheel. They refused to agree about the scratches which they left on the hood.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chaney’s Collision Center offered -quality customer service -followed through with the stated timeline for parts and repair -provided ongoing communication as needed -repaired my vehicle with excellence
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great and Chaney’s did a good job of communicating with me throughout the process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
My window sounds like it is open, when it is not.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely recommend; Chris and his team were great!