Kaizen - El Mirage

4.9 (488reviews)
98%
8030 N. EL MIRAGE RD.,  El Mirage,  AZ  85335

In operation 27 years, 22 years at this location.

Kaizen Collision El Mirage is certified to meet the repair demands of the latest changes in automotive technology through OEM Certifications and I-CAR Training. OEM, Original Equipment Manufacturer, refers, not only to factory parts, but access to the up-to-the-minute collision repair information needed to make safe and proper repairs for all vehicle makes and models. Kaizen Collision repair and refinish technicians have earned the collision repair industry’s highest recognized level of training, I-CAR Gold and Kaizen technicians take on-going training as soon as it becomes available. Kaizen Collision El Mirage provides: Collision repairs, auto body paint, dent repairs, bumper repairs, frame repairs and full-frame replacement, hail damage repair and paintless dent repair (PDR), and automotive glass replacement.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:30 pm
* Holiday hours may differ.
I-Car
Rivian Fleet – Vans

Reviews (488)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting that their vehicles looked brand new, with perfect paint matches and flawless workmanship. The customer service is frequently described as excellent, professional, and friendly, with staff going above and beyond to ensure a stress-free experience. Timeliness is another strong point, as numerous customers highlight that repairs were completed ahead of schedule or exactly as promised. Regular updates via texts, emails, and phone calls kept customers well-informed throughout the repair process. A few customers noted areas for improvement, including better accuracy in text message updates and clearer communication regarding unexpected issues discovered during repairs.
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"Outstanding work as well as customer service"
"... repairs were approved Kaizen was extremely speedy and the body work was done beautifully" Read more
"You went above and beyond. You exceeded my expectations with your quality workmanship, timeliness, and attention to detail. You made the ..." Read more
"Always impeccable workmanship polite accommodating staff and helpful."
"... guys did a great job everything looks great. The color match and the bumper lines match just like factory." Read more
"... performed was top notch. I expected to have my truck completed in two weeks, it was completed in one." Read more
"Time to completion was way ahead of schedule. Thank you!"
"The staff was amazing. They got my vehicle finished in one day. Great experience and will always use this shop for any future repairs ..." Read more
"... great and everything functions properly. And it was done way faster than I thought possible." Read more
"Found additional repairs needed. Was no issue for me as we were gone on holiday for 3 weeks"
"... from the office to the mechanic were very helpful, focused on good communication, and fully transparent throughout the whole process. I felt at ease knowing ..." Read more
"Im super impressed with you guys. Excellent communication I feel like they went above and beyond in several areas for me, and the work looks fantastic. ..." Read more
"... was quick and work was done sooner than planned. They kept me informed of progress throughout repairs. I'd refer them without hesitation." Read more
"Wonderful communication"
"Very easy process. Kaizen had really great communication throughout the entire process."

My Experience

Awesome job!

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Likely to Recommend

I had an excellent experience with Kaizen. From start to finish, the customer service was outstanding. Everyone was professional, friendly, and took the time to answer all of my questions, keeping me informed throughout the entire repair process. The communication was exceptional, and I always knew what to expect. The repairs were completed in a timely manner, and the quality of the work exceeded my expectations. My vehicle looks fantastic, and it's clear they take pride in their craftsmanship and attention to detail. I truly appreciated the honesty, professionalism, and care they showed throughout the process. If you're looking for an auto body shop that delivers high-quality repairs and outstanding customer service, I highly recommend them.

Repair Quality

I had an excellent experience with Kaizen. From start to finish, the customer service was outstanding. Everyone was professional, friendly, and took the time to answer all of my questions, keeping me informed throughout the entire repair process. The communication was exceptional, and I always knew what to expect. The repairs were completed in a timely manner, and the quality of the work exceeded my expectations. My vehicle looks fantastic, and it's clear they take pride in their craftsmanship and attention to detail. I truly appreciated the honesty, professionalism, and care they showed throughout the process. If you're looking for an auto body shop that delivers high-quality repairs and outstanding customer service, I highly recommend them.

Customer Service

I had an excellent experience with Kaizen. From start to finish, the customer service was outstanding. Everyone was professional, friendly, and took the time to answer all of my questions, keeping me informed throughout the entire repair process. The communication was exceptional, and I always knew what to expect. The repairs were completed in a timely manner, and the quality of the work exceeded my expectations. My vehicle looks fantastic, and it's clear they take pride in their craftsmanship and attention to detail. I truly appreciated the honesty, professionalism, and care they showed throughout the process. If you're looking for an auto body shop that delivers high-quality repairs and outstanding customer service, I highly recommend them.

My Experience

I’m super impressed with you guys. Excellent communication I feel like they went above and beyond in several areas for me, and the work looks fantastic. Great job!

My Experience

The front desk staff was thorough and kind and they walked me through the process. The inspector was thorough and knowledgeable and the repairs came out good by my observation

Likely to Recommend

Good work and friendly staff

Repair Quality

Work appears to have been done with quality

Customer Service

Very professional and helpful staff

My Experience

The best and easiest experience we’ve ever had with a car repair. Ronnie is beyond efficient.

Likely to Recommend

Outstanding organization

Repair Quality

Outstanding work as well as customer service

Customer Service

As noted. Outstanding

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Repair Quality

Customer Service

very satisfied

Returned Clean

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Repair Quality

Customer Service

My Experience

Did a excellent job on my car

My Experience

Phenomenal service

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Repair Quality

Customer Service

My Experience

It looks great!

My Experience

Likely to Recommend

Repair Quality

Great communication, very prompt service.

Customer Service

Returned Clean

My Experience

Car looks great work was done in a timely manner thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The work was done quickly and the staff were all very friendly

My Experience

My light was fixed, but the camera is not lined up correctly and the view is obstructed. I was never told there was an issue with the camera. I discovered it myself after picking up the vehicle. When I brought it back, I was told it was somehow my fault and that they were sorry but couldn’t fix it, then I was handed my keys and sent on my way. I do appreciate that the light was repaired and is working, but I’m disappointed with how the camera issue was handled.