Kaizen - El Mirage

4.9 (508reviews)
98%
8030 N. EL MIRAGE RD.,  El Mirage,  AZ  85335
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In operation 27 years, 22 years at this location.

Kaizen Collision El Mirage is certified to meet the repair demands of the latest changes in automotive technology through OEM Certifications and I-CAR Training. OEM, Original Equipment Manufacturer, refers, not only to factory parts, but access to the up-to-the-minute collision repair information needed to make safe and proper repairs for all vehicle makes and models. Kaizen Collision repair and refinish technicians have earned the collision repair industry’s highest recognized level of training, I-CAR Gold and Kaizen technicians take on-going training as soon as it becomes available. Kaizen Collision El Mirage provides: Collision repairs, auto body paint, dent repairs, bumper repairs, frame repairs and full-frame replacement, hail damage repair and paintless dent repair (PDR), and automotive glass replacement.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:30 pm
* Holiday hours may differ.
I-Car
Rivian Fleet – Vans
Call
Email

Reviews (508)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs described as flawless, precise, and exceeding expectations. Many highlight that vehicles were returned looking brand new, with perfect paint matches and meticulous attention to detail. Communication stands out as a major strength, with customers appreciating regular updates via texts, emails, and phone calls throughout the repair process. Timeliness is frequently commended, with several repairs completed ahead of schedule. Customers also value the friendly, professional, and accommodating staff. A few customers noted areas for improvement, including more accurate text update notifications and better handling of post-repair issues such as camera misalignment, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... The repairs were completed in a timely manner, and the quality of the work exceeded my expectations. My vehicle looks fantastic, and it's clear they ..." Read more
"Excellent customer service and the work performed was top notch. I expected to have my truck completed in two weeks, it was completed ..." Read more
"Always impeccable workmanship polite accommodating staff and helpful."
"You guys did a great job everything looks great. The color match and the bumper lines match just like factory."
"The TEAM delivered as promised with work that looks as good as it did the day it rolled off the assembly line. Quality work delivered on ..." Read more
"... performed was top notch. I expected to have my truck completed in two weeks, it was completed in one." Read more
"The staff was amazing. They got my vehicle finished in one day. Great experience and will always use this shop for ..." Read more
"... service A+. Greeted as soon as I walked into office. Estimate was quick and work was done sooner than planned. They kept me informed of progress throughout repairs. ..." Read more
"... looked great and everything functions properly. And it was done way faster than I thought possible." Read more
"Parts had to be ordered a couple of times"
"... me informed throughout the entire repair process. The communication was exceptional, and I always knew what to expect. The repairs were completed in a timely ..." Read more
"They are very good on there communication skills with keeping me updated what is going on how long it's going to take ..." Read more
"Im super impressed with you guys. Excellent communication I feel like they went above and beyond in several areas for me, and the work looks ..." Read more
"Emails, texts and phone calls"
"... from the office to the mechanic were very helpful, focused on good communication, and fully transparent throughout the whole process. I felt at ease knowing I was being ..." Read more

My Experience

Repairs were scheduled and completed in a timely manner. The final product was fantastic

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Amazing

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

You guys are excellent! Thank you very much!

My Experience

Great customer service, friendly staff

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They are very good on there communication skills with keeping me updated what is going on how long it's going to take them and they have completed on time.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick service and fair pricing

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Y’all went above and beyond. Your team is super talented and friendly and fast. I loved the experience - and it’s a collision, hard to do that. I’ll swing by and return the charger adapter you left on the car this weekend

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

From customer service to speed of repair and quality of work you guys knocked it out of the park. Thank you

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

So easy to work with, professional, acknowledge, thourough, work is exceptional. I have had experiences with other centers and it was crap… Kaizen made this experience spectacular and I will never use a different center, fingers crossed I won’t have to.

Likely to Recommend

again if I could give a higher score I would

Repair Quality

Customer Service

If I could give 100 I would

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome job!

Likely to Recommend

I have definitely have referenced Kaizen as a top collision center and repair shop.

Repair Quality

Very satisfied with repair. Awesome job! Great office staff. Thank you!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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