Kaizen - Deer Valley

4.9 (859reviews)
99%
1920 W. DEER VALLEY ROAD,  Phoenix,  AZ  85027

In operation 16 years.

From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:30 pm
* Holiday hours may differ.
I-Car

Reviews (859)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlighted that vehicles were completed ahead of schedule, often by several days or even weeks, which was a recurring and pleasant surprise. The regular text message updates throughout the repair process were widely appreciated, keeping customers informed and at ease. Staff were frequently described as professional, friendly, and genuinely caring. Repair quality received high marks, with many customers noting their vehicles looked brand new upon return. A few customers noted areas for improvement directly from their experiences, including one instance where damage was initially overlooked before pickup, and another where a promised windshield replacement did not occur. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"They were outstanding! Kept me updated on my vehicle repairs. Great staff. Would definitely recommend"
"... the The progress on my car when I picked up my car it looked better than brand new. I am grateful and thankful to have used Kaizen Auto Body for my repair work." Read more
"Repair work was completed ahead of estimated date. Quality is perfect! And, I really appreciated the progress updates. All ..." Read more
"... damaged when I was told it was ready to come pick up . What was repaired looked good but I am still without a vehicle and it will be 4 weeks this thursday. 11625" Read more
"Car looks great although I was told they would replace my windshield during the repair process. Thats didnt happen and ..." Read more
"They were very efficient and got it out more than 10 days ahead of schedule"
"Car looks great! Work was finished ahead of schedule."
"My truck was done in one day. I thought it would take at least two."
"... understand what was going to happen , the timeline, and keeping me a aware with text messsges!" Read more
"... did a great job! The repairs looked perfect, and your communication is excellent. Thanks for your services!" Read more
"i received periodic updates by text which was so helpful"
"You routinely sent me brief updates with progress containing perfect amount of info. Your front desk employee was very helpful. The work ..." Read more
"I appreciated status updates and communication all throughout the process"

My Experience

Soraya and Jessica made everything easy and efficient, they were great. 10/10 experience!

My Experience

Likely to Recommend

Repair Quality

Overall I had a really productive experience. No one ever feels joyful to be putting their car in the shop especially after a car accident, but Kaizen made this aspect so worry free for me. I knew exactly how long it was going to be and the customer service made all the difference. If any of my friends ever have the misfortune of getting into an accident, I will definitely recommend Kaizen!

Customer Service

Returned Clean

My Experience

The process was easy, the staff was great. My car was completed much sooner than expected. I would highly recommend this company to anyone.

Likely to Recommend

Repair Quality

Had a great experience working with this company. The check in was easy and they set me up with a car rental making the process very simple. I appreciated the attention to detail and they went out of there way removing a blemish I had on my door that was a simple fix for them but a big plus for Me. The turn around time was very fast. The customer service was great and very hi- tech with AI technology. I would highly recommend this company and plan to use them in the future.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Kaiser does a great job, always pleased with there service.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Very professional, patient, communicative, and made it easy to follow what the plan was for my car.

Customer Service

Professional, communicative, patient

Returned Clean

My Experience

Your shop did an excellent job on the repair with an excellent office staff that kept me informed and was actually pleasant doing so.

Likely to Recommend

Repair Quality

You did a great job. The repairs are excellent along with the service.

Customer Service

Awesome customer service. Polite and timely.

Likely to Recommend

Repair Quality

Friendly staff, great work.

Customer Service

Excellent communication

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you I am very happy with the repair work that was done, and the friendly service I received.

Likely to Recommend

Great service and work

Repair Quality

They were very pleasant to work with, everything was done to my satisfaction, and it was done a day early.

Customer Service

Friendly and helpful service, at a time when I really needed help.

Returned Clean

My Experience

Car looks great! Work was finished ahead of schedule.

Likely to Recommend

Highly recommend

Repair Quality

Great communication and repairs were done well.

Customer Service

Staff is great. Could not be better. Very pleased.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Soraya and Jessica made this challenging experience a seamless success—including 5 days earlier completion than scheduled! Very professional and personable! However my advice is to cut the relationship with the current Enterprise location—they are terrible and cost me a lot of personal time—totally unprofessional and not at all interested in the customer!!!!

Likely to Recommend

I would recommend Kaizen.

Repair Quality

Soraya and Jessica always kept me informed about all the details going on with my car repair. They were thorough and professional throughout the entire process. I am very happy with the results. Note: I recommend you disassociate your company from Enterprise Car Rental—they were TERRIBLE.

Customer Service

Very good!

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Looks like a new car now

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Third time using Kaizen, and as always, you did a great job! The repairs looked perfect, and your communication is excellent. Thanks for your services!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Well done,communication was good too. Thank you

My Experience

I like getting the text letting me know the status of the work. Repairs appear to be very well done and the repairs were even completed a couple of days early. Well done.

Likely to Recommend

Repair Quality

Customer Service