Kaizen - Deer Valley

4.9 (835reviews)

99%

(623) 582-2787

1920 W. DEER VALLEY ROAD, Phoenix, AZ 85027

99%

1920 W. DEER VALLEY ROAD
Phoenix, AZ 85027

Get Directions Website Email

About Kaizen - Deer Valley

1920 W. DEER VALLEY ROAD
Phoenix, AZ 85027

Get Directions Website Email

In operation 16 years.

From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	8:00 am - 12:30 pm

* Holiday hours may differ.

I-Car

Call

Website

Reviews (835)

Sort By:
Newest
Rating

668 Customers Rated

5 Stars

68.7% Complete

(574)
4 Stars

6.5% Complete

(54)
3 Stars

1.4% Complete

(12)
2 Stars

1% Complete

(8)
1 Star

0.5% Complete

(4)
< 1 Star

1.9% Complete

(16)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlighted the professionalism and friendliness of the entire team, from front office to repair staff. Regular text message updates throughout the repair process were frequently mentioned as a standout feature that kept customers informed and at ease. Numerous customers noted their vehicles were completed ahead of schedule, which exceeded expectations. The quality of repair work was widely commended, with many stating their vehicles looked brand new post-repair. A few customers noted isolated concerns, such as a missed windshield replacement and an instance where damage was initially overlooked, but these were exceptions in an otherwise overwhelmingly positive set of reviews.

Select to learn more

Service Quality
Timeliness
Communication

"Fantastic customer service! Super quick and detailed with repairs and even let me leave the rental car ..." Read more

"This was a very good experience. My car was ready on time and I was kept informed with brief texts periodically. ..." Read more

"... accident to my car. so kind and helpful honestly the customer service should be much higher than a ten. i would highly recommend them" Read more

"Did a great job in repairing our car and handled every issue, friendly staff and would recommend them ..." Read more

"Repair work was completed ahead of estimated date. Quality is perfect! And, I really appreciated the progress updates. All in all, a job very well done."

"They were very efficient and got it out more than 10 days ahead of schedule"

"Ready faster than I expected!!"

"my car was delivered 6 days earlier than promised. this team really treats the customer special"

"It was done almost two weeks early. Made me happy"

"... bring to attention damage that was overlooked. I am still without my vehicle with no estimate. It will be 4 weeks at Kaizen this thursday 11625" Read more

"Everyone was very friendly. I was impressed by the level of communication and how quickly, beautifully, and carefully the job was completed. ..." Read more

"... I worked with was excellent and Kaizen Auto Body kept me informed via text message every day as to the The progress on my car when I picked up my car ..." Read more

"I appreciated status updates and communication all throughout the process"

"... understand what was going to happen , the timeline, and keeping me a aware with text messsges!" Read more

"... the time to explain the process. I was specially pleased with the consistency communication from start to finish." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Fantastic customer service! Super quick and detailed with repairs and even let me leave the rental car ..." Read more

"This was a very good experience. My car was ready on time and I was kept informed with brief texts periodically. ..." Read more

"... accident to my car. so kind and helpful honestly the customer service should be much higher than a ten. i would highly recommend them" Read more

"Did a great job in repairing our car and handled every issue, friendly staff and would recommend them ..." Read more

"Repair work was completed ahead of estimated date. Quality is perfect! And, I really appreciated the progress updates. All in all, a job very well done."

"They were very efficient and got it out more than 10 days ahead of schedule"

"Ready faster than I expected!!"

"my car was delivered 6 days earlier than promised. this team really treats the customer special"

"It was done almost two weeks early. Made me happy"

"... bring to attention damage that was overlooked. I am still without my vehicle with no estimate. It will be 4 weeks at Kaizen this thursday 11625" Read more

"Everyone was very friendly. I was impressed by the level of communication and how quickly, beautifully, and carefully the job was completed. ..." Read more

"... I worked with was excellent and Kaizen Auto Body kept me informed via text message every day as to the The progress on my car when I picked up my car ..." Read more

"I appreciated status updates and communication all throughout the process"

"... understand what was going to happen , the timeline, and keeping me a aware with text messsges!" Read more

"... the time to explain the process. I was specially pleased with the consistency communication from start to finish." Read more

Pedro (Kia owner) reviewed 7/27/26

The service was outstanding.This is a new home.

Best service ever

Mark (Hyundai owner) reviewed 7/27/26

Paul (Toyota owner) reviewed 7/27/26

Great service, very transparent. Kept me updated the throughout the entire process.

Did an amazing job. Can’t tell there was damage

Kristin (Toyota owner) reviewed 7/25/26

Soraya and Khylie were phenomenal through the process and the completed work is stellar! I appreciated the constant communication and completing the work ahead of schedule. Thank you Kaizen!!

Susan (Honda owner) reviewed 7/22/26

Jacalyn (Toyota owner) reviewed 7/22/26

Jeffrey (Toyota owner) reviewed 7/20/26

Linda (Toyota owner) reviewed 7/19/26

They kept me informed on the repair progress and completed it on schedule. Very helpful and friendly. All of the repairs were excellent. Thank you!

Daniel (RAM owner) reviewed 7/9/26

Very good customer service, repairs were perfectly acceptable

Great work

Very satisfying

Jeff (Volkswagen owner) reviewed 6/25/26

Car looks great although I was told they would replace my windshield during the repair process. That’s didn’t happen and they crack is across the whole window now.

Sabra (Mazda owner) reviewed 6/25/26

Very nice ,friendly and got the car done early Thank you

Aaron (BMW owner) reviewed 6/15/26

Excellent communication. Friendly staff. Overall perfect experience.

Bonalynn (Honda owner) reviewed 6/11/26

Troy (Hyundai owner) reviewed 6/5/26

Fantastic customer service! Super quick and detailed with repairs and even let me leave the rental car with them.

Griffin (RAM owner) reviewed 6/1/26

Erik (Volvo owner) reviewed 6/1/26

Reshmi (Nissan owner) reviewed 5/30/26

Excellent service from start to finish. The team was professional, communicative, and did a great job on the repairs. I appreciate the quality work and customer care.

Laurine (Hyundai owner) reviewed 5/28/26

Excellent service and work

Thank you for taking care of my car in a quick and friendly manner!

Customer service was excellent helping me understand what was going to happen , the timeline, and keeping me a aware with text messsges!

Frederick (Ford owner) reviewed 5/25/26

Dean (Chevrolet owner) reviewed 5/25/26

My truck came back perfectly

Great service

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Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

Kaizen - Deer Valley

About Kaizen - Deer Valley

Reviews (835)

668 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?