Kaizen - Sun City

4.9 (359reviews)

97%

10222 W Santa Fe Dr., Sun City, AZ 85351

97%

10222 W Santa Fe Dr.
Sun City, AZ 85351

Get Directions Website Email

About Kaizen - Sun City

10222 W Santa Fe Dr.
Sun City, AZ 85351

Get Directions Website Email

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Ford

Genesis

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Subaru

Call

Email

Reviews (359)

Sort By:
Newest
Rating

295 Customers Rated

5 Stars

75.5% Complete

(271)
4 Stars

3.9% Complete

(14)
3 Stars

1.1% Complete

(4)
2 Stars

0.8% Complete

(3)
1 Star

0% Complete

(0)
< 1 Star

0.8% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles were returned looking brand new or better than expected. The team receives high marks for excellent communication, including regular text, email, and phone updates throughout the repair process. Timeliness is frequently highlighted, with numerous customers pleasantly surprised that repairs were completed ahead of schedule. The friendly, professional, and courteous staff are repeatedly commended for making the entire experience smooth and stress-free. A bonus detail of interior and exterior vehicle cleaning upon return is frequently appreciated. A few customers noted areas for improvement, including inconsistent proactive communication on delays, occasional minor rework needs, and isolated concerns about parts-related cost increases and interior cleanliness.

Select to learn more

Service Quality
Communication

"... accident I needed extensive work on my passenger side. These guys treated my old jalopy like it was a fine carriage. Paint matched perfectly and the unsightly dents ..." Read more

"The work done on my car was perfect and the car was spotless inside and out. I recommend KAIZAN Collision Center ..." Read more

"Alignment on hood was off, compound was not totally rub off"

"Fast, friendly and professional service. My car was restored perfectly to its original condition."

"Over-the-top; they went above and beyond any expectations I had, which were none. Call me a skeptic but not anymore ..." Read more

"I am very satisfied with the results from Kaizen. They always kept me in the loop for letting me know what was happening."

"Most communicative experience we've ever had with a n auto bodyrepair organization. They did excellent work."

"At each step of the insurance claim and repair I would receive email or text as to the status, it was very comforting"

"Only communication with me was a new completion date, never why."

Service Quality
Communication

Service Quality
Communication

"... accident I needed extensive work on my passenger side. These guys treated my old jalopy like it was a fine carriage. Paint matched perfectly and the unsightly dents ..." Read more

"The work done on my car was perfect and the car was spotless inside and out. I recommend KAIZAN Collision Center ..." Read more

"Alignment on hood was off, compound was not totally rub off"

"Fast, friendly and professional service. My car was restored perfectly to its original condition."

"Over-the-top; they went above and beyond any expectations I had, which were none. Call me a skeptic but not anymore ..." Read more

"I am very satisfied with the results from Kaizen. They always kept me in the loop for letting me know what was happening."

"Most communicative experience we've ever had with a n auto bodyrepair organization. They did excellent work."

"At each step of the insurance claim and repair I would receive email or text as to the status, it was very comforting"

"Only communication with me was a new completion date, never why."

Robert (Jeep owner) reviewed 9/25/26

Thank you so much! I was truly impressed with my entire experience at Kaizen - Sun City from start to finish. Matt went above and beyond throughout the whole process. He patiently answered every question I had, kept me informed at every step, and made sure I understood exactly what was being done to my vehicle. His professionalism and friendly attitude made what could have been a stressful situation completely stress-free. Michaela was equally wonderful to work with. She was knowledgeable, responsive, and always happy to help whenever I reached out. It's rare to find a team where everyone is so dedicated to customer satisfaction, and she exemplified that at every turn. The repair itself was handled professionally and to the highest standard—my vehicle looks and drives great, and I couldn't be happier with the quality of the work. Matt and Michaela are a credit to your team, and I'll absolutely recommend Kaizen - Sun City to friends and family. Thank you for a fantastic experience!

Chuck (Toyota owner) reviewed 9/25/26

Thank you for making the repair process quick and extremely easy. The repair looks like damage never happened. Customer service excellent as well, with giving updates

Jorge (Toyota owner) reviewed 9/24/26

Sylvia (Hyundai owner) reviewed 9/21/26

We were told the length of time needed to complete repairs and the expected delivery date. So far, the quality appears good.

The staff was welcoming and friendly.

Marsha (Honda owner) reviewed 9/21/26

Margaret (Nissan owner) reviewed 9/16/26

Truly too-notch operation! From Michaela the receptionist and research assistant to Matt who works wonders quickly with creating an accurate quote to which he adheres and takes the time to use insurance portal to save me time. If you like calls answered when you call or , fast return calls if you leave a message and great body work, I highly recommend this repair shop with good pricing for a quality job!

Brittany (Jeep owner) reviewed 9/15/26

Joe (Toyota owner) reviewed 9/15/26

Lamar (Nissan owner) reviewed 9/14/26

Carolyn (Chevrolet owner) reviewed 9/12/26

Brian (Toyota owner) reviewed 9/11/26

Kenneth (Lexus owner) reviewed 9/11/26

The team is professional and friendly. The total experience was delightful.

John (Volkswagen owner) reviewed 9/10/26

Very good experience would recommend for any body work.

Bruno (BMW owner) reviewed 9/10/26

Douglas (Chevrolet owner) reviewed 9/7/26

The guy did a terrific job and met the estimator. We like his work.

Thomas (Nissan owner) reviewed 9/5/26

Excellent price

Very high quality, most empress

Tim (Chevrolet owner) reviewed 9/3/26

They treated me like family

The staff and the work was exceptional

I had a few logistics to work through and they handled it smoothly

Thomas (Nissan owner) reviewed 9/3/26

Great experience. Michaela and Andy were very personable and professional. The work on my truck was above my expectations.

Janis (Jeep owner) reviewed 9/3/26

I would recommend Sal and his team without hesitation.

I had a great experience with Kaizen and their team. Sal, the general manager, was easy to deal with, very straight forward and came up with creative solutions to my concerns. My car looked brand spanking new where the body work was done. Everyone at the facility was helpful, easy to deal with and highly professional. I would highly recommend them to anyone looking to get high quality work done quickly, and at a reasonable price.

I had a great experience with Kaizen and their team. Sal, the general manager, was easy to deal with, very straight forward and came up with creative solutions to my concerns. My car looked brand spanking new where the body work was done. Everyone at the facility was helpful, easy to deal with and highly professional. I would highly recommend them to anyone looking to get high quality work done quickly, and at a reasonable price.

David (Lexus owner) reviewed 9/2/26

Andy is awesome. He did everything he said. I recommend you try them. If you don’t you both lose. My wife loves the service and repairs and that makes my life eaiser

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You should always ask your auto body shop if they offer a warranty on their repairs.