Chardon Square Collision - Cr#81

4.8 (797reviews)
97%
537 Water Street,  Chardon,  OH  44024
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In operation 45 years, 7 years at this location.

Chardon Square Collision has proudly served our community with expert auto collision repair services since 1981. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Northeast Ohio with convenient locations in Chardon, OH. At Chardon Square Collision, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (797)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return. The front desk staff received high marks for friendliness, professionalism, and proactive communication via calls, texts, and emails. A standout highlight across reviews is the impressive turnaround time, with numerous customers receiving their vehicles days or even weeks ahead of schedule. The complimentary interior cleaning surprised and delighted many customers. A few customers noted areas for improvement, including occasional incomplete repairs requiring return visits, inconsistent communication in isolated cases, and minor cleanliness concerns - all directly reflected in customer comments.
AI-Generated from reviews written in the last 12 months
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"Chardon Square did a fantastic job repairing our grand wagoneer. They managed everything well from initial scheduling ..." Read more
"Great service. Work was impeccable! Really easy. Would highly recommend."
"... worked with was extremely personable and helpful and the work they did was fantastic!!!" Read more
"A flawless experience. Friendly staff and easy to work with. The car came out fantastic, no complaints at all."
"Missed a lot of issues on my truck, very surprised the obvious ones werent caught before calling me to pick up the truck"
"Easy drop off. Inspector was very compassionate Repair took nine days less then originally quoted. Wow! The vehicle feels clean. Thank you. Awesome work!!!"
"... car was ready for pick up on the following Tuesday. Extremely fast turn around time. The girls at the front desk were great with communication ..." Read more
"Ready a full 2 weeks before the promised date"
"... original estimated completion date was May 15th. My car was completed and ready on May 8th a full week ahead of schedule." Read more
"3 day job was stretched to 11 days"
"... communication as well as the electronic communication. I always understand the status of my vehicle." Read more
"... turn around time. The girls at the front desk were great with communication and setting up for the drop off and return of my rental car. Hoping we will not need ..." Read more
"Best communication I have ever received from an automobile service company!"
"Back ordered parts caused a delay - no biggy. BUT…when the delay happened, it was communicated. Thats what matters"
"Had to call them to find out what was going on after 4 days"

My Experience

My driver door makes a noise and closes harshly and there was a scratch on my hood that wasn't there before.

Likely to Recommend

Again, customer service was good, but my car is not complete.

Repair Quality

You guys did wonderful and helped me out quickly with everything else, but my door. I went back to get it "adjusted" and I can still feel a problem everytime I shut my door. If the door ain't gonna get fixed then I'm in no mood to waste gas bringing it back do the THIRD time to get it fixed. Again, everything else was spot on, but my door was not like that before my driver side fender was fixed. I love the customer service and politeness of every employee, but none of my doors feel like I'm scraping my car whenever I close it...

Customer Service

Loved how easy they made it, getting my rental, and the communication on the repairs of my vehicle was good!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car turned out beautiful everything was fixed the communication was amazing extremely happy with the service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Team was extremely easy to work with. Very professional and caring. My carvlo8ked brand new! Thank you to everyone !!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Completely satisfied. Work done promptly and earlier than expected. Looks great!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for doing a great job repairing my car!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Would highly recommend.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amber was fantastic!! Everyone up there is wonderful, my car came back looking better than before!!

My Experience

Great job. It looks like a brand new car. I was so upset about the car accident

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The best in the business. There isn’t a better body shop in Northeast Ohio.

Likely to Recommend

Repair Quality

By far the best collision repair center I have used. The professionalism, communication, and quality of the work are all top notch. 10's across the board.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication! Great service! Very knowledgeable of the repair process! Keep m me informed of every change and/or delay. Would definitely trust them with my vehicle any time.

My Experience

Amber made this easy. Great communication, easy night before drop off, and having the car delivered back to my house was a huge convenience. Really appreciate you taking care of me. Thanks again!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks Amazing

Customer Service

Very professional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair was done very professionally. My truck looks like it did when I purchased it brand new. Thank you!

Likely to Recommend

Repair Quality

Truck turned out nice. My only concern would be if the truck needs a front end alignment from being hit in the front. I will keep an eye on it and let you know if I feel it's tracking abnormally. Thank you

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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