D&S Automotive Collision Kirtland
7920 Euclid Chardon Rd.,
Kirtland,
OH
44094
USA
In operation 49 years.
D&S Automotive is one of Lake County's largest and most respected collision repair and service centers. Having been in business since 1977, we specialize in doing quality repairs and proving unrivaled customer service experience. In addition, we offer a wide selection of automotive accessories for your truck, Jeep, or any other type of vehicle.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting that their vehicles looked brand new or showroom-fresh upon return. The level of communication throughout the repair process received high marks, with customers appreciating frequent text and call updates that kept them well-informed at every stage. Timeliness was another strong point, as numerous customers highlighted that repairs were completed ahead of schedule. The unexpected interior and exterior detailing of vehicles was a recurring pleasant surprise mentioned by many customers. A few customers noted delays related to parts availability and insurance approval processes as areas where the experience could be smoother, though they acknowledged these factors were largely outside the shop s control.
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Service Quality
"Scheduling was easy, leadtime was great almost none, and completion time was fantastic. Oh and the quality of work done appears great as ..."
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"... Kirtland. Everyone is pleasant, accommodating, and the job is always professionally done. Ive always been pleased with their promptness, attention to detail, and honest ..."
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"Everybody there was a joy to work with! They do excellent work and are very professional! We are very pleased with the results!"
"D&S did an excellent job on my car following a bad accident. Courteous, responsive and thorough service."
"... professional, courteous and will listen to your input. The workmanship is outstanding. Will go nowhere else."
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"Very fast and efficient service. Repair was completed faster than expected."
"... everything was handled with the utmost professionalism. Repair came in quicker than expected even with the holiday and they were great at communicating what was going ..."
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"It was a pleasure to work with them, and they did a great job and in a timely fashion, and with a great attitude!"
"The work was done before I expected and the extra touches were unexpected but appreciated"
"It was ready one week earlier"
"Very active communication, both calls and texts."
"... a date when I originally dropped it off. However, the communication process was stellar, updating me every step of the way when parts were ordered, and when the ..."
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"loved the texting updates"
"... in quicker than expected even with the holiday and they were great at communicating what was going on."
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"... Erie, they contacted me and I took my vehicle in. They kept me updated with text messages as to the progress. When I picked up my SUV, it looked great. Aside from ..."
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Pamela
(Honda owner)
reviewed 8/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Ryan
(Toyota owner)
reviewed 8/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Briana
(Chevrolet owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy to work with and the woman working the front desk was very kind and helpful working with the other Party involved insurance
Customer Service - 5.0/5.0
Returned Clean
Jason
(Mercedes-Benz owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mark is a real mensch - you couldn't ask for someone with a higher level of care.
Customer Service - 5.0/5.0
Returned Clean
Gary
(Toyota owner)
reviewed 8/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service was great - keeping us updated on the progress of our car repair
Customer Service - 5.0/5.0 -
Kept us informed of progress of repairs
Returned Clean
Mary
(Nissan owner)
reviewed 8/15/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ashley had great customer service skills.
Customer Service - 5.0/5.0
Returned Clean
Karen
(Mazda owner)
reviewed 8/10/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
James/Adrienne
(Dodge owner)
reviewed 8/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work!
Customer Service - 5.0/5.0 -
Excellent!
Returned Clean
Greg
(Toyota owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Bradley
(Acura owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ashley is fantastic -- efficient friendly and timely
Returned Clean
Laura
(Pontiac owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everybody there was a joy to work with! They do excellent work and are very professional! We are very pleased with the results!
Customer Service - 5.0/5.0
Returned Clean
John
(POLE owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Anonymous
(Subaru owner)
reviewed 7/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing customer service and my vehicle came back perfect! They also detailed the entire car which made it look fresh of the showroom!
Customer Service - 5.0/5.0
Returned Clean
Christopher
(Mazda owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Mike
(Lexus owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent in all phases
Customer Service - 5.0/5.0 -
Mark and Ashley are GREAT
Returned Clean
Mary
(Mini owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0 -
I will tell anyone, who will listen, how great they are to do business with.
Repair Quality - 5.0/5.0 -
The staff are professional, courteous and will listen to your input. The workmanship is outstanding. Will go nowhere else.
Customer Service - 5.0/5.0 -
Ashley and Tony comunicate with compassion.
Returned Clean
Anthony
(Jeep owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job in a timely manner.
Customer Service - 5.0/5.0 -
Very friendly and professional
Returned Clean
Evelyn
(Subaru owner)
reviewed 6/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Donna
(Subaru owner)
reviewed 6/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Sandy
(Chevrolet owner)
reviewed 6/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always great service!