Charles Gabus Ford

My Experience - 4.3/5.0 -

It’s not bad I like you guys repair Charles Gabus ford

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 4.5/5.0 -

I would’ve given a 10 had it not been for my experience during pick up

Repair Quality - 5.0/5.0 -

All repairs were done timely using original parts and the vehicle looks and runs great with no sensor warnings alarming

Customer Service - 2.5/5.0 -

The customer service was good but not the greatest at pick up. There were three people seated at desks, they saw us walk in but no one acknowledged us, we had to initiate the conversation. After which the cashier began to do her job. On drop off the team that was there was friendly and helpful. There was a greater age difference between the two groups. On drop off the team was I’d guess was 45 and above, their customer service was stellar, on pick up that group age range was between 20’s to 30’s and it felt like we were interrupting the phone time.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Car wax in side door panel.. i can probably buff it out!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything looks great repaired just as it was supposed to be. Also they returned my car in excellent condition it looks like it was washed and polished... everything was so shiny much appreciated!

Customer Service - 5.0/5.0 -

People were very friendly and responsive no problems at all

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Communication and ongoing headlight issue

Customer Service - 3.5/5.0 -

Same as previously stated

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service teem.

Customer Service - 5.0/5.0 -

Very helpful.

Likely to Recommend - 5.0/5.0 -

Especially if they purchased their vehicle there.

Repair Quality - 5.0/5.0 -

Zack Tigges was my service advisor. He provided excellent service and advice. He kept me up to things happening with my car and time line.

Customer Service - 5.0/5.0 -

Other than it's very hard to get my phone call answered to schedule service. Service is good.

Returned Clean

My Experience - 4.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer service and repair quality were both excellent!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job and on time.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I appreciate the pick up and drop off service option.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very efficient and good work.

Customer Service - 5.0/5.0 -

Great. Bailey was great to work with.

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

The tire alignment (most recent appt) was a follow up from accident repair. The accident repair was very frustrating. The truck was in for 4 weeks —4 weeks of work and vacation plans messed up. Each time we were told it would be done, it wasn’t. We were told we were waiting on parts that the previous day were informed had arrived. Very little communication came from Gabus—we had to call to get updates. Then, when we picked it up, we were informed the wheel alignment still needed to be done at a future time. Why hadn’t it been done already??? We would not recommend Gabus for accident repair.

Customer Service - 3.5/5.0 -

Same reasons as before, however, they were courteous in our frustration.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0