Chaz Limited Collision Express Downtown
In operation 47 years, 23 years at this location.
Chuck Miller started Chaz in his garage in 1976. With a passion for a perfect repair process and a burning desire for customer satisfaction, Chuck has set the standard for collision repair in Alaska. The pride of Chaz Limited is the employees and the role they play in our team. From general managers to shop helpers, Chaz only selects the most qualified and trained professionals. Now with five locations throughout The Last Frontier and a work force of more than 75 employees, Chaz Limited Collision Express is the obvious choice for Alaskans and the many insurance companies in Alaska.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great and prompt repairs once all the parts where on hand.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Justin kept me informed about the status of my repair . The team did a great job and my Hyundai Santa Cruz looks just like new. I also appreciated the car wash and clean interior Thank You
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fast,easy,reliable!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with my experience. Chaz was backed up a few weeks and gave me a courtesy call to let me reschedule so that my vehicle wouldn’t sit for weeks before being worked on. After they took my vehicle in I received several text updates which I appreciate it. When I got the vehicle back I noticed the fender and bumper weren’t flush and the fender flare wasn’t fastened all the way. A rep came out and a shop tech to take a look at it. Explained the issue and said they will take care of it and it would be ready tomorrow. That was perfectly acceptable with me as it was almost closing time anyways. I receive a call at 8am saying they had fixed the issues and it looks a lot better now. I went to pick it up and it indeed was much better. They explained the warranty of their work and I was out the door. When I got inside I noticed they had detailed the interior. Dashboard was clean and no more dust. All my mats were clean and windshield. The outside of the vehicle was also washed. That was a very nice surprise and I really appreciated it. All in all. I’m very satisfied with Chaz with the work they did and the professionalism of their team. Everyone worked hard to make sure my vehicle came out looking new and they did not disappoint. Very happy with my 4Runner. Thanks to the whole Chaz Team.
Customer Service - 5.0/5.0 -
They were great. Even when I had a small issue they took car of me.
Returned Clean
My Experience - 5.0/5.0 -
Good communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I would recommend Chaz, I would also inform them that Chaz is extremely busy and wait times to get your car worked on are booked out months in advance and to look elsewhere to see if the work can be done sooner.
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Worse customer service ever! Took my truck there from an accident in Jan 2023. Was told to bring my vehicle in for the repairs in May and was told repair would only take about a week to 10 days. They had my vehicle for a month and a half! They never called would only send text messages each week , that my vehicle was in line to be brought in for the repairs. When called was told this is the way it’s done because if it doesn’t sit there you loose your spot in line. Dumbest thing I have ever heard. To top it off when they called that the vehicle was complete and I could pick it up the next day, they asked me if I had a light bar on the vehicle when it was brought in. They said they had a break in a couple weeks ago. I told they yes and they did pay to replace my light bar but it looked like an inside job, not the work of a random thief. I reported door issues that occurred after the accident and they charged $575 diagnostic charge and claimed it was a known defect from that year of vehicle, so it was not covered. The final bill was almost 50% more than the original estimate. If I get an estimate I expect the final amount to be close to what they gave me not double unless you are finding additional issues that need to be repaired and provide an updated estimate. I will tell anyone and everyone not to “CHOOSE CHAZ”
Customer Service - 0.5/5.0 -
Terrible
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The young gentleman who helped me was very thoughtful and took the time to answer all my questions. He did not hesitate to pull in a manager to resolve an issue.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The young gentleman whom helped me was very respectful and checked with his supervisor to make sure my questions were answered correctly. His supervisor was very knowledgeable and also very courteous. Chaz did a great job notifying me of the progress of the repairs on my car. Thanks so much
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
10. Very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Unhappy about fixing not good n took too long
Likely to Recommend - 2.5/5.0 -
I don't make recommendations.
Repair Quality - 4.0/5.0 -
Took longer than expected.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’m making a correction. Thanks
My Experience - 0.0/5.0 -
Repair took way longer than estimated. Bumper repair was marginal. Mirror did not need replaced, just the plastic cover but the mirror was replaced anyhow and I was charged $100 to ship that small part. I told service guy that I wanted the mirror saved as it worked fine when I brought the car in and he told me that the insurance company didn’t allow that. State Farm denies that is their policy. I believe Chaz has committed insurance fraud with my small repair.