Classic Collision Gambell

4.8 (1,254reviews)
95%
802 Gambell St,  Anchorage,  AK  99501

In operation 43 years, 5 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Anchorage, AK is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Audi
I-Car

Reviews (1,254)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. A standout highlight was the complimentary interior and exterior cleaning, which repeatedly exceeded expectations. Communication was a major strength, with frequent text and phone updates keeping customers informed throughout the process. Timeliness was another key positive, as many vehicles were completed ahead of schedule. Some customers noted areas for improvement, including inconsistent communication in certain cases, occasional delays, and minor quality concerns flagged at pickup. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... found in the suspension. When all was said and done I got my car back in 15 days with the collision damage and all the body work done with a fresh coat of paint. ..." Read more
"... expecting. The customer service was exceptional, the repairs look as if nothing ever happened, and the car detailing was like finding $100 in your ..." Read more
"... was extremely thorough and highly communicative. Service was completed quickly and before the estimated completion date. This is a fantastic team of professionals, in all ..." Read more
"Amazing experience! The staff was friendly, knowledgeable, and incredibly helpful. They answered all my questions, kept me informed ..." Read more
"Classic Collision took such good care of us, responded immediately to any questions we had, and even anticipated things we should think about ..." Read more
"... car inside and out after it was complete and also finished 10 days early! I would highly recommend this company for service." Read more
"... found in the suspension. When all was said and done I got my car back in 15 days with the collision damage and all the body work done with a fresh coat of paint. ..." Read more
"The speed of the repair was amazing! I was told 29 days and got my car back in 15 days. The repairs look great"
"Im very impressed with the efficiency of the shop. My car was ready well before the estimated completion date, and the quality of the repair is excellent. Thank ..." Read more
"Took over a month for repairs."
"... cares about you, your time, and your family. They committed to bi-weekly updates and followed through every time. Responses were always quick, friendly, and professional. ..." Read more
"... great communication throughout the process. I was kept informed twice a week on the status of my car, which made the whole experience much less stressful. ..." Read more
"... enough, for how fast they were with the repairs, communication was always there. I was completely happy when I went to get car and checked out the repairs ..." Read more
"... they also repaired at the same time as self pay. Communication was great with text message updates on where the car was at in the repair process and ..." Read more
"Communication. Stop telling customers things and then not follow through."

My Experience

I accidentally dropped my vehicle off at the wrong location, and the staff was kind enough to move my vehicle where it needed to be!

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Repair Quality

Customer Service

Returned Clean

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Customer Service

Great job. Thanks!

My Experience

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My Experience

The repair was done in a timely manner. I especially appreciated the text message updates. Luke was helpful in getting the process started.

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Customer Service

Kg I especially appreciated the frequent updates. Thank you , Luke for your help.

My Experience

Communication was consistent, all questions were answered, and good customer service

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Repair Quality

seems good so far

Customer Service

i liked the folks at this location better than the 5th ave. i last had a vehicle there in 2021ish and didn’t care for the location or front office. seemed like a lot of turmoil at the time

Returned Clean

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My Experience

Thank you Kai and Luke for taking great care of my vehicle. They were helpful, professional and the experience overall was great.

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Repair Quality

Luke and Kai were easy to work with and professional. Thank you for all your help!

Customer Service

Returned Clean

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There is no chance I would recommend this shop to anyone. Hopefully they stay in business long enough to get my truck back, and long enough to secure a legal judgement against the shop before they shut their doors.

Repair Quality

It's not done yet

Customer Service

They don't return calls to me or the shops they sub-out mechanical to. They don't communicate with either insurance company that had an interest in the claim, and they don't send text or emails each week as promised. Two times they told me the vehicle was done and ready to be picked up, only to find out they didn't perform all of the necessary work, including work that was on the original AND subsequent estimates.

Returned Clean

My Experience

They went above and beyond. Truck was beautiful and it washed and detailed. A nice surprise. Everyone was so hospitable and helpful. Very happy!!

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Repair Quality

They did great! So happy wirh my truck!

Customer Service

Above and beyond

Returned Clean

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Repair Quality

Great work on the truck mirror. Fast turnaround and service on drop off and pickup. Will be my #1 choice if needing services again.

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Returned Clean

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They couldn’t help timing of parts…. Work was good

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My Experience

You guys were amazing. So professional!

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My Experience

Luke was great.

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Luke was great.

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Returned Clean

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Returned Clean

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Just went in for my side mirror to get replaced. They went above and beyond from getting it done in a timely manner to even cleaning the front of my vehicle (light vacuuming, wiping down littering everything in the front half of the vehicle) they even used a fragrance to have it smelling good too. The job was done perfectly and it’s really the littler things that matter to me too.

Customer Service

Returned Clean

My Experience

Paint and body work look great.

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Repair Quality

Other than a few small things to address after delivery, the repair itself was very high quality.

Customer Service

My Experience

Luke was really awsome and my truck look really good nice job guys thanks cc team

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Returned Clean