Chilton Auto Body Hayward West

4.8 (79reviews)

97%

(510) 460-1960

24101 Whitesell Street, Hayward, CA 94545

97%

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24101 Whitesell Street
Hayward, CA 94545

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About Chilton Auto Body Hayward West

See Photos

24101 Whitesell Street
Hayward, CA 94545

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 57 years.

Chilton Auto Body Hayward West is committed to delivering the highest quality auto body repair with unmatched customer service. Our Hayward, CA collision center offers comprehensive services, including dent repair, dent removal, storm damage restoration, and more. With 24/7 accident support and towing assistance, we help you get back on the road quickly and hassle-free. We work with most insurance providers and stand behind our craftsmanship with a nationwide warranty. Trust Chilton Auto Body for precision, reliability, and industry-leading expertise.

Services

Free Estimates
Insurance Company Assistance

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:00 pm
Tue	7:30 am - 5:00 pm
Wed	7:30 am - 5:00 pm
Thu	7:30 am - 5:00 pm
Fri	7:30 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (79)

Sort By:
Newest
Rating

68 Customers Rated

5 Stars

73.4% Complete

(58)
4 Stars

10.1% Complete

(8)
3 Stars

0% Complete

(0)
2 Stars

0% Complete

(0)
1 Star

1.3% Complete

(1)
< 1 Star

1.3% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the excellent customer service, with staff being described as professional, friendly, and accommodating throughout the repair process. The quality of repairs receives outstanding feedback, with many noting their vehicles look like new or better than expected. Communication stands out as a major strength, with customers appreciating regular text and phone updates that keep them informed at every step. Timeliness is generally well-regarded, with many repairs completed on schedule or even early. The complimentary detailing service is frequently mentioned as a valued bonus. While most experiences are highly positive, some customers noted minor issues with interior cleanliness upon pickup and occasional delays due to parts availability.

Select to learn more

Service Quality
Timeliness
Communication

"Everything went very well. The car looks amazing. I saw was the customer service. I will happily give it a 10 out of 10."

"Thank you for taking care of us! The most professional service Ive ever encountered in car repair space."

"... almost new again. Even polished the hazy headlights. Outstanding customer service and quality work" Read more

"Customer service was great! The CSR and estimator were constantly keeping me up to date throughout the entire ..." Read more

"Customer service was definitely on point"

"Customer Service is great. Finished fixing my car on time as promised."

"My car was detailed and ready at the scheduled time for pickup."

"The repair was completed quickly."

"Vehicle turnaround was early"

"They gave us an estimate of 8 days but we it was done in 5. It worked out great!"

"They kept in contact throughout the procedure. It was wonderful."

"Excellent communication regarding the updates of the car. Excellent service and professionalism. Definitely ..." Read more

"... excellent. The staff was friendly, professional, and kept me informed throughout the repair process. My car was repaired on time and the quality of the ..." Read more

"... this autobody shop. The team was professional, and kept me updated throughout the whole repair process." Read more

"You guys did a great and fast work. You guys were in constant communication in the process thank you."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Everything went very well. The car looks amazing. I saw was the customer service. I will happily give it a 10 out of 10."

"Thank you for taking care of us! The most professional service Ive ever encountered in car repair space."

"... almost new again. Even polished the hazy headlights. Outstanding customer service and quality work" Read more

"Customer service was great! The CSR and estimator were constantly keeping me up to date throughout the entire ..." Read more

"Customer service was definitely on point"

"Customer Service is great. Finished fixing my car on time as promised."

"My car was detailed and ready at the scheduled time for pickup."

"The repair was completed quickly."

"Vehicle turnaround was early"

"They gave us an estimate of 8 days but we it was done in 5. It worked out great!"

"They kept in contact throughout the procedure. It was wonderful."

"Excellent communication regarding the updates of the car. Excellent service and professionalism. Definitely ..." Read more

"... excellent. The staff was friendly, professional, and kept me informed throughout the repair process. My car was repaired on time and the quality of the ..." Read more

"... this autobody shop. The team was professional, and kept me updated throughout the whole repair process." Read more

"You guys did a great and fast work. You guys were in constant communication in the process thank you."

Dalys (BMW owner) reviewed 8/6/26

They did an excellent job on my car; however, the communication and customer service were poor

Antonio (Honda owner) reviewed 8/4/26

Fast and efficient. Great workers and team. Front desk Francisco and the kind lady were great.

Francisca (Toyota owner) reviewed 8/4/26

No comment

To many things said

Ok it’s driving good thank for your service

Domingo (Toyota owner) reviewed 8/3/26

Brian (Ford owner) reviewed 7/30/26

Marilyn (Volkswagen owner) reviewed 7/20/26

If U Wash The The Transportation Wash It Completely Not Halfway

Ajaneel Prakesh (Toyota owner) reviewed 7/16/26

We forgot to do the test drive

Francisco (Honda owner) reviewed 7/14/26

Thank you great service and fast

Eugenio (Hyundai owner) reviewed 7/9/26

Definitely recommending family & friends

Very satisfied with my car repairs CHILTON team keep me updated enjoy the text updates thanks. Elba ,Francisco.

Excellent customer service, Elba & Francisco

Menglin (Honda owner) reviewed 7/8/26

I’m very satisfied with the repair. The work was done very well, the progress updates were timely, and the staff were patient, friendly, and helpful throughout the process.

Michael (Toyota owner) reviewed 7/2/26

The service was excellent. The staff was friendly, professional, and kept me informed throughout the repair process. My car was repaired on time and the quality of the work exceeded my expectations. Thank you for the great service!

Professional and friendly

Jose Paolo (Toyota owner) reviewed 7/2/26

Awesome job your doing! Keep it up! And Francisco is great to work with

Janet (Honda owner) reviewed 6/30/26

Excellent work

Patrick (Lexus owner) reviewed 6/29/26

Mayra (RAM owner) reviewed 6/26/26

You guys did a great and fast work. You guys were in constant communication in the process thank you.

Anonymous (Mercedes-Benz owner) reviewed 6/25/26

Excellent service

Maereg (Toyota owner) reviewed 6/24/26

Thank you for taking care of us! The most professional service I’ve ever encountered in car repair space.

Stephen (LUCI owner) reviewed 6/16/26

There is one remaining issue related to sway bar

Great customer service

Richard (Acura owner) reviewed 6/15/26

Looks almost new again. Even polished the hazy headlights. Outstanding customer service and quality work

Very satisfied. Acura looks like new again

Excellent work ethic and craftsmanship

Sixto (Jeep owner) reviewed 6/15/26

I took my wife’s Jeep Wrangler Rubicon to Chilton in West Hayward for a rear fender repair. The work came out looking like new. Francisco and the rest of the front desk staff were very helpful throughout the process. I would definitely return for future repairs. Highly recommended

Very professional and helpful

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Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Chilton Auto Body Hayward West

Get an AI powered repair cost prediction

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Chilton Auto Body Hayward West

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (79)

68 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 1.5/5.0 -

Repair Quality - 2.5/5.0 -

Customer Service - 3.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0