Chilton Auto Body Oakland

My Experience - 5.0/5.0 -

The work was completed very quickly. The team kept us informed of the progress. Everyone was courteous and polite. It was not our first time using the garage but we have never been disappointed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The communication between the two shops was confusing to say the least but the job looks beautiful!

Likely to Recommend - 2.5/5.0 -

With disclaimer that they are highly disorganized but do good work

Repair Quality - 4.5/5.0 -

Beautiful job!

Customer Service - 4.0/5.0 -

Terrible at communication but great repair job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Sylvester looks really great. Thank you.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

They did a great job with the repairs! I appreciated that they worked so closely with Enterprise and that I could drop the rental off at the shop where I picked up my vehicle. Everyone with whom I interacted was professional. Communication around expected pick-up time could've been a little clearer.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

You guys doing good jobs because I can pick up the car early thanks

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Thanks for washing it!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I had great experience with Chilton the employees was friendly and courteous. I would highly recommended to others.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

So far as I can tell the repair has fixed the condition I brought the car in to the shop.

Customer Service - 1.0/5.0 -

The main problem was poor communication. At the intake, I explained the damage and pointed out that my airbag and seatbelt stopped working. I shared a screenshot of the warning message on my dashboard notifying me that my safety system was malfunctioning. The staff glanced at it. And made a mark on the driver side door. I was told matter of factly that they would contact me. For the next few weeks I received periodic texts that said my car was on schedule to be completed by June 19th. I also was given an online link to carwise.com. This link did not give me any updates as to what step the car was in the process. It mostly gave me the estimated cost. On June 18th I called to find out if I could pick up the car sooner than the anticipated 4 pm. I was told the parts were being painted and would only be completed by the end of the day June 19th. I was told I would get a call updating me. The next day I received a text after 5pm that the parts had been painted and assembly and systems checks would start on Monday the 22nd. On Wednesday the 23rd, I called to find out when the car would be completed and was told the parts still needed to be assembled and they still needed to perform a system check. I asked when they would be complete and the response was they would call me. The car wise website still stated that the job would be completed on June 19th. I didn’t receive any texts or calls so I called Thursday afternoon and spoke to John. He said he wasn’t handling the job but checked for me to find out that they were waiting for a Honda safety system part to install and test. I asked when it would be completed and he explained it depends on the timing of the Honda delivery, installation, and system check. It could have been as soon as Friday the 26th or as late as Monday the 29th. He said he would call me to update me on Friday the26th. John did call when the part arrived. Later that day I received a text informing me the car would be ready by 4:30 that day. John called me at 4:15 pm to inform me the car was ready and wanted to know if I could pick it up. I told him I was on my way and was there to pick up the car at around 4:30 pm. The woman who had done my intake was there to close out my paperwork. She very matter of fact after I paid and signed the paperwork so I asked her where were my keys. She searched the car and found them in another area of the office. Very unsatisfactory end to my experience. I didn’t get to meet John in person but I appreciate his attentiveness and that he kept his word. Please work on the communication to customers. It is frustrating to not have your car for a month and be told things are on schedule only to call and find out that it is not true.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

S/O to Cynthia and John at Oakland Chilton for outstanding customer service. From when my car got brought into the shop to taking it home 2 weeks later, Cynthia and John made sure that I was made aware and that I well understood what was happening to my car. This was unmatched service and I definitely look forward to seeing this location again for future inquiries. Thank you guys!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I came into this shop for a repair claim and I was taken very good care of. Cynthia at Oakland Chilton was amazing! She handled all my paperwork and just took her time to explain the process of how things will proceed from then till the time I pulled my car out of the shop fully repaired. Thankful for genuine and helpful people like her🥰

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent servise

Likely to Recommend - 5.0/5.0 -

Hopefully they won’t get into a car accident but if they do this is where I would recommend

Repair Quality - 5.0/5.0 -

Quick and professional

Customer Service - 5.0/5.0 -

Thoughtful and communicative throughout the process

Returned Clean

Likely to Recommend - 5.0/5.0 -

Good work

Repair Quality - 5.0/5.0 -

Great job making it look brand new!!!

Customer Service - 5.0/5.0 -

Each step on my car, was notified promptly.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

Bumper is still a little uneven but I’m very particular

Customer Service - 5.0/5.0 -

Jesse was very easy to work with and was very communicative through the whole process. The repair was completed quickly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0