Chilton Auto Body Oakland
In operation 16 years.
At Chilton Auto Body Oakland, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Oakland, CA provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:30 pm |
| Tue | 7:00 am - 5:30 pm |
| Wed | 7:00 am - 5:30 pm |
| Thu | 7:00 am - 5:30 pm |
| Fri | 7:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent servise
Likely to Recommend - 5.0/5.0 -
Hopefully they won’t get into a car accident but if they do this is where I would recommend
Repair Quality - 5.0/5.0 -
Quick and professional
Customer Service - 5.0/5.0 -
Thoughtful and communicative throughout the process
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good work
Repair Quality - 5.0/5.0 -
Great job making it look brand new!!!
Customer Service - 5.0/5.0 -
Each step on my car, was notified promptly.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Bumper is still a little uneven but I’m very particular
Customer Service - 5.0/5.0 -
Jesse was very easy to work with and was very communicative through the whole process. The repair was completed quickly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I am extremely dissatisfied with the service I received regarding the repair of my vehicle. I was originally told the repairs would take about a week and a half. Instead, the process took over a month, and even today the vehicle is still missing parts and requires another visit. Because of these delays, my insurance no longer fully covers my rental vehicle, leaving me responsible for out-of-pocket rental expenses. On June 11, 2026, I received a text message stating that my vehicle was ready for pickup. Since my work schedule is the same as Chilton’s business hours, I called immediately and scheduled a pickup for 8:00 a.m. the next morning so I could return to work afterward. The person who answered confirmed that if I received a text saying the vehicle was ready, then it was ready. Before ending the call, I asked to speak with the technician working on my vehicle regarding a concern about a noise when backing up. I was transferred to Jessie, who informed me that my vehicle was actually not ready. He explained that the text message had been sent by mistake and that my vehicle was still waiting for parts. Had I not spoken with Jessie, I would have taken time off work and driven there unnecessarily. Jessie told me the missing parts would arrive the following week. I specifically asked him to update me on Wednesday when the parts arrived, but I never received any update. After waiting a full week without hearing from anyone, I called again on June 19, 2026. At that time, Jessie told me the vehicle was still missing parts. He said I could pick up the vehicle, but I would have to return later to complete the repairs. Because my work schedule matches Chilton’s hours, I asked if the remaining work could be done on a Saturday. I was told no, although Jessie did offer to stay after work to accommodate me, which I appreciated. Communication throughout this process has been poor. Either I received no updates or the information provided was inaccurate. In addition, the rear lower bumper trim was returned black and white when it was originally black. When I picked up the vehicle, I also found that the license plate had not been properly reinstalled, and no one explained why. If I had known beforehand that certain items would not be completed, I may have reconsidered using this repair facility. Finally, the vehicle was returned without being cleaned or vacuumed. I took photographs documenting these issues and shared them with Ramon, the manager at Chilton Berkeley. I would like to acknowledge that Ramon has been professional and genuinely tried to help me. However, the overall service, communication, delays, and quality of the repair experience have been extremely disappointing and have caused significant inconvenience, lost time, and additional expenses.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0 -
I am extremely dissatisfied with the service I received regarding the repair of my vehicle. I was originally told the repairs would take about a week and a half. Instead, the process took over a month, and even today the vehicle is still missing parts and requires another visit. Because of these delays, my insurance no longer fully covers my rental vehicle, leaving me responsible for out-of-pocket rental expenses. On June 11, 2026, I received a text message stating that my vehicle was ready for pickup. Since my work schedule is the same as Chilton’s business hours, I called immediately and scheduled a pickup for 8:00 a.m. the next morning so I could return to work afterward. The person who answered confirmed that if I received a text saying the vehicle was ready, then it was ready. Before ending the call, I asked to speak with the technician working on my vehicle regarding a concern about a noise when backing up. I was transferred to Jessie, who informed me that my vehicle was actually not ready. He explained that the text message had been sent by mistake and that my vehicle was still waiting for parts. Had I not spoken with Jessie, I would have taken time off work and driven there unnecessarily. Jessie told me the missing parts would arrive the following week. I specifically asked him to update me on Wednesday when the parts arrived, but I never received any update. After waiting a full week without hearing from anyone, I called again on June 19, 2026. At that time, Jessie told me the vehicle was still missing parts. He said I could pick up the vehicle, but I would have to return later to complete the repairs. Because my work schedule matches Chilton’s hours, I asked if the remaining work could be done on a Saturday. I was told no, although Jessie did offer to stay after work to accommodate me, which I appreciated. Communication throughout this process has been poor. Either I received no updates or the information provided was inaccurate. In addition, the rear lower bumper trim was returned black and white when it was originally black. When I picked up the vehicle, I also found that the license plate had not been properly reinstalled, and no one explained why. If I had known beforehand that certain items would not be completed, I may have reconsidered using this repair facility. Finally, the vehicle was returned without being cleaned or vacuumed. I took photographs documenting these issues and shared them with Ramon, the manager at Chilton Berkeley. I would like to acknowledge that Ramon has been professional and genuinely tried to help me. However, the overall service, communication, delays, and quality of the repair experience have been extremely disappointing and have caused significant inconvenience, lost time, and additional expenses.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service, friendly staff - totally satisfied!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent job from start to finish. I will definitely recommend!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciate the consistent communication with the process. It allowed me to put a ton of trust in the team. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great work and communication!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Top notch service. I especially liked being able to drop off my rental car with your team when I picked up. Great work on my vehicle and great service. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole process of getting my car repaired went smooth, they even cleaned my car when they returned it to me.
Customer Service - 5.0/5.0 -
Everyone was friendly
My Experience - 5.0/5.0 -
Good communication and quick responses
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Everythings looks good!