City Center Collision

4.8 (156reviews)
100%
2620 Pacific Ave,  Tacoma,  WA  98402

In operation 14 years.

Beyond The Standard...OEM CERTIFIED TO REPAIR GM, FORD ALUMINUM,SUBARU,NISSAN,INFINITY,CHRYSLER,JEEP,DODGE,FIAT,KIA.HYUNDIA,MAZDA.Family owned and operated auto body shop. Local Tacoma born and raised Hands-on owner actively conducting auto body repair . I-Car trained to PLATINUM and ASE certified technicians Modern facility; one-stop shop for auto body repair, auto painting, estimating, and OEM level ADAS calibrations. Sincere help to auto body repair customers in handling the insurance claim process.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Subaru

Reviews (156)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop's exceptional communication throughout the repair process, with staff providing regular updates and clear explanations at every step. The quality of repairs receives outstanding feedback, with many noting their vehicles look better than before and praising the attention to detail and craftsmanship. Timeliness is a strong point, with numerous customers reporting repairs completed ahead of schedule or on time. The cleanliness and detailing service consistently exceeds expectations, with vehicles returned thoroughly cleaned inside and out. Professional and courteous staff create a positive experience, making customers feel confident and comfortable. Insurance coordination is handled smoothly and efficiently. While a few customers mentioned minor delays or quality control issues, the overwhelming majority express high satisfaction and strong willingness to recommend the shop to others.
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"Outstanding craftsmanship!!! Truck is in impeccable shape now!! Would recommend this business to anyone!!!"
"... and Professionalism: City Center Collision Services demonstrated outstanding professionalism throughout the entire process of repairing my truck. From the ..." Read more
"This place is great, customer service is 5 star. they worked wonders on the suv and got it back to me quick. thit is the best collision service."
"Best Autobody shop in Wa."
"You guys did the best paint match I've ever had I appreciate your attention to detail"
"Before!"
"Excellent work completed on my car. Was ready earlier than originally expected."
"Before it was promised"
"Impressed by the quick turnaround"
"They got my SUV back to so fast. I didn't miss a beat"
"They were very transparent, they would call and text if that's what you wanted. Kept on schedule or let ..." Read more
"City Collision Center kept me constantly updated on their progress. Everyone there was professional ..." Read more
"Great communication and handled my insurance company with care"
"Communicated every step of the way"
"Communication was spot on!"

My Experience

People Kyle and Eric were great

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Returned Clean

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Returned Clean

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Returned Clean

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Returned Clean

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Excellent

Returned Clean

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Repair Quality

Excellent work completed on my car. Was ready earlier than originally expected.

Customer Service

On top of everything. Great communications.

Likely to Recommend

Would not go anywhere else. No matter where we are located in Washington ST.

Repair Quality

Always a great experience working with Eric and Kyle and all the staff. Makes a unfortunate situation convenient and easygoing.

Customer Service

Nicole called, multiple times to let me know the details of the work being done. Much appreciated

Returned Clean

My Experience

Always professional with the best repair and service.

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Returned Clean

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Returned Clean

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Did beautiful job

Customer Service

Did a great job

My Experience

My camera for my baby was broken while at your shop. There is no way for me to fix it and it has to be replaced

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Returned Clean

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Im glad to get my car back looking exactly like its supposed to :))

Customer Service

Returned Clean

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Repair Quality

Great coimmuni9cation and clear expectations are set from the beginning of vehicle repairs

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Repair Quality

They went above and beyond. They fixed our vehicle in a quick and timely manner. Plus the inside was nicely detailed.I will be recommending to all my family and friends

Customer Service

Returned Clean

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Every time someone asks of an autoshop I can trust, that does a good job! I will always recommend City Center Collision.

Repair Quality

They took care of everything! Working with our insurance company, the upholstery and detail shop. Even getting OEM parts approved with the insurance company, when aftermarket parts were shown not to work.

Customer Service

They were very transparent, they would call and text if that's what you wanted. Kept on schedule or let me know when they couldn't because they had to wait for a part to come in.