City Center Collision

4.8 (158reviews)

100%

(253) 503-1566

2620 Pacific Ave, Tacoma, WA 98402

100%

See Photos

2620 Pacific Ave
Tacoma, WA 98402

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About City Center Collision

See Photos

2620 Pacific Ave
Tacoma, WA 98402

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 14 years.

Beyond The Standard...OEM CERTIFIED TO REPAIR GM, FORD ALUMINUM,SUBARU,NISSAN,INFINITY,CHRYSLER,JEEP,DODGE,FIAT,KIA.HYUNDIA,MAZDA.Family owned and operated auto body shop. Local Tacoma born and raised Hands-on owner actively conducting auto body repair . I-Car trained to PLATINUM and ASE certified technicians Modern facility; one-stop shop for auto body repair, auto painting, estimating, and OEM level ADAS calibrations. Sincere help to auto body repair customers in handling the insurance claim process.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Motorcycle Repair
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Ford

Honda

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Subaru

Call

Website

Reviews (158)

Sort By:
Newest
Rating

120 Customers Rated

5 Stars

58.9% Complete

(93)
4 Stars

13.3% Complete

(21)
3 Stars

0% Complete

(0)
2 Stars

0% Complete

(0)
1 Star

0.6% Complete

(1)
< 1 Star

3.2% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop's exceptional communication throughout the repair process, with staff providing regular updates and clear explanations at every step. The quality of repairs receives outstanding feedback, with many noting their vehicles look better than before and praising the attention to detail and craftsmanship. Timeliness is a strong point, with numerous customers reporting repairs completed ahead of schedule or on time. The cleanliness and detailing service consistently exceeds expectations, with vehicles returned thoroughly cleaned inside and out. Professional and courteous staff create a positive experience, making customers feel confident and comfortable. Insurance coordination is handled smoothly and efficiently. While a few customers mentioned minor delays or quality control issues, the overwhelming majority express high satisfaction and strong willingness to recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"Outstanding craftsmanship!!! Truck is in impeccable shape now!! Would recommend this business to anyone!!!"

"... and Professionalism: City Center Collision Services demonstrated outstanding professionalism throughout the entire process of repairing my truck. From the ..." Read more

"This place is great, customer service is 5 star. they worked wonders on the suv and got it back to me quick. thit is the best collision service."

"Best Autobody shop in Wa."

"You guys did the best paint match I've ever had I appreciate your attention to detail"

"Before!"

"Excellent work completed on my car. Was ready earlier than originally expected."

"Before it was promised"

"Impressed by the quick turnaround"

"They got my SUV back to so fast. I didn't miss a beat"

"They were very transparent, they would call and text if that's what you wanted. Kept on schedule or let ..." Read more

"City Collision Center kept me constantly updated on their progress. Everyone there was professional ..." Read more

"Great communication and handled my insurance company with care"

"Communicated every step of the way"

"Communication was spot on!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Outstanding craftsmanship!!! Truck is in impeccable shape now!! Would recommend this business to anyone!!!"

"... and Professionalism: City Center Collision Services demonstrated outstanding professionalism throughout the entire process of repairing my truck. From the ..." Read more

"This place is great, customer service is 5 star. they worked wonders on the suv and got it back to me quick. thit is the best collision service."

"Best Autobody shop in Wa."

"You guys did the best paint match I've ever had I appreciate your attention to detail"

"Before!"

"Excellent work completed on my car. Was ready earlier than originally expected."

"Before it was promised"

"Impressed by the quick turnaround"

"They got my SUV back to so fast. I didn't miss a beat"

"They were very transparent, they would call and text if that's what you wanted. Kept on schedule or let ..." Read more

"City Collision Center kept me constantly updated on their progress. Everyone there was professional ..." Read more

"Great communication and handled my insurance company with care"

"Communicated every step of the way"

"Communication was spot on!"

Erin (Lukas) (Toyota owner) reviewed 8/25/26

Truck looks great honestly better than before the accident. You guys were responsive kind communicative. Justin was a big help and very kind. The work done on the truck and the cleaning of the truck was awesome and absolutely outstanding.

Natalia (Toyota owner) reviewed 8/14/26

Was a great experience

Lawrence (Alfa Romeo owner) reviewed 7/24/26

People Kyle and Eric were great

James (Hyundai owner) reviewed 7/2/26

Leshan (Nissan owner) reviewed 6/29/26

Daniel (Jeep owner) reviewed 6/29/26

Dionicio (Honda owner) reviewed 6/25/26

Rich (Chevrolet owner) reviewed 6/15/26

Jamie (Jeep owner) reviewed 6/10/26

Excellent

John (Honda owner) reviewed 6/10/26

Excellent work completed on my car. Was ready earlier than originally expected.

On top of everything. Great communications.

Pat (Chevrolet owner) reviewed 6/1/26

Would not go anywhere else. No matter where we are located in Washington ST.

Always a great experience working with Eric and Kyle and all the staff. Makes a unfortunate situation convenient and easygoing.

Nicole called, multiple times to let me know the details of the work being done. Much appreciated

John (Honda owner) reviewed 5/14/26

Always professional with the best repair and service.

Keith (Hyundai owner) reviewed 5/14/26

Melissa (Toyota owner) reviewed 4/27/26

Donna (Chevrolet owner) reviewed 4/23/26

Did beautiful job

Did a great job

Aimee (Toyota owner) reviewed 4/21/26

My camera for my baby was broken while at your shop. There is no way for me to fix it and it has to be replaced

Lacey (Toyota owner) reviewed 4/16/26

Rebecca (Chevrolet owner) reviewed 4/9/26

Jullie (Mazda owner) reviewed 3/26/26

Im glad to get my car back looking exactly like its supposed to :))

Jake (Chevrolet owner) reviewed 3/16/26

Great coimmuni9cation and clear expectations are set from the beginning of vehicle repairs

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

City Center Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

About City Center Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (158)

120 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?