Classic Auto Body

4.9 (746reviews)
98%
11725 Pika Dr,  Waldorf,  MD  20602

We work directly with all insurance companies and are DRP for some. We are family owned and operated since 1986. We are an I-Car Gold Repair Facility and also offer a lifetime guarantee on our repairs. We strive for excellence by providing quality repairs by our highly trained technicians and offering top notch customer service. When it comes to collision services, we are proud to be the preferred choice of the drivers in our area and beyond. We would love to provide exceptional service to your customers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (746)

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Always a thorough and professional job. Repairs to fender, bumper looks great. Great experience

Likely to Recommend

Definitely would recommend… We have used Classic for all of our vehicle body repairs. Over the years, and with three sons, that has been fifteen vehicle body repairs (but not just sons’ vehicles :D). Would use them again. But, hopefully won’t need to.

Repair Quality

Reliable, quality work. Courteous and friendly staff

Customer Service

Likely to Recommend

the car body work seems good . the paint looks good. it took months to complete

Repair Quality

took so long too finish and hard to get updates

Customer Service

they quickly resolved a problem with my car when i brought it back to the shop

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Classic kept me informed of progress, made repairs swiftly and even went a step above and cleaned my car inside and out prior to me picking up my car. Would highly recommend Classic

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Repair Quality

Customer Service

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Repair Quality

I'm very satisfied with the work done and happy i got my truck back looking great. would recommend to anyone.

Customer Service

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Repair Quality

Customer Service

My Experience

Great job. Vehicles looked like they just came off the sales lot!

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Repair Quality

Great customer service. Staff was very friendly and kept me informed on the progress. They even towed my two vehicles to their shop. Both vehicles repaired to perfection. They look like they just came off the showroom floor. Would definitely recommend them.

Customer Service

Likely to Recommend

While the work done was good the lacking in customer service and communications created issues before my vehicle was pushed back 4 times. Better time management and customer service would make a big impact here

Repair Quality

Constantly had to call for progress reports, completion times got pushed from 2 weeks to just shy of 3 weeks. The work is good but communication needs work.

Customer Service

First wasn't given a completion date,had to call about that. No one ordered parts ahead of time which pushed me back three times then pushed back again for a car wash which I ended up canceling to pick up the following morning.

My Experience

The repair was done to perfection and timely.

Likely to Recommend

Yes will tell my family

Repair Quality

Customer Service

Very good service and timely

Returned Clean

My Experience

The service was excellent, Bill the service adviser kept me up to date regarding the parts needed and expected turn-around time.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great job the vehicle looked like new. I wished Allstate would haves approved the front windshield replaced. That means another stop get it replaced. But I due thank that classi car repair did a fantastic job. Thanks for getting my car back on the road.

Likely to Recommend

I have been using Classic since mid 90s and have never had a problem. In fact the vehicles have always looked great, people were polite and I was update. Years ago after an accident where I was flown to trauma center there was a phonr call from Classic. I chalk this time up to being busy and the holidays.

Repair Quality

Customer Service

My car as at shop for 33 days without any continued communication. I went to shop to get christmas tree stand I forgot in car. I asked Bill to have someone update me on the car but nobody did. I just needed some kind of update so I could plan better

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Did very good work

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Our service rep was rude. Not helpful. Called with an issue, that HE should have handled, about not being available to get information (that the estimator had found) about the warranty issue. I had to call Allstate and send him the information. Again he was rude. (this "issue" should have been fixed before we dropped off the Tundra, because it caused a delay). After the truck being there for over 10 days, (for a warranty issue with a past paint job and also a new bumper) we called on Thursday to find out if it was ready, only to be told I had to talk to Bill ( the rude rep!), who was out of office. No one else could tell us if it was ready. Called back before closing, to be told we had to wait until Friday. Friday we called and was told it would be ready around lunchtime. I received an EMAIL, that it was ready, before noon. We get there after 3, and no one knows anything about this email. Tell us to wait 20 minutes so it can be cleaned up. This whole process is not the service we are use to from Classic. Hopefully we won't need any body work in the future, but we will be going elsewhere if we do!

Likely to Recommend

This is not experience we have had in the past. Been taking our vehicles here for over 30 years. This was bad enough, I won't be back, nor will I recommend it. No matter how good the actual work is, customer care can ruin a business!

Repair Quality

Have always been happy with the repairs from Classic. Part of what was being fixed was a warranty issue.

Customer Service

Bill was rude! And when calling to find out if vehicle was ready, no one could tell us. We had to wait for Bill.

Likely to Recommend

Time will tell

Repair Quality

Time will tell if bumper is repaired correctly

Customer Service

After repairs were done to my bumper, I have an issue with my license plate light not working and Classic refuses to repair it, AND, I didn't have any indicator lights on when I dropped it off for repairs!!!

Returned Clean