Classic Collision Abbotts Bridge

4.8 (840reviews)
97%
4468 Abbotts Bridge Rd,  Duluth,  GA  30097

In operation 43 years, 4 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Duluth, GA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (840)

My Experience

Great staff! Michael was knowledgeable and had great customer service. Thank you guys

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Awesome Service!

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Absolutely would recommend this body shop. Hopefully I won’t have to use you again, though smile smile

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Service personnel were wonderful, and the quality of work was excellent.

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Personable and knowledgeable personnel

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My Experience

Completely satisfied! They did a fantastic job!

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Excellent work

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Great Customer Service

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3, y’all do a good job no doubt. But your teams lack of communicate and inability to take responsibility even when at fault has left me fed up. No I won’t be returning or recommending

Repair Quality

Terrible Terrible, Terrible, this is the first time I’ve had to leave a review but it’s very much needed. In between Angela’s dishonesty, and John’s rude attitude it is clear they don’t care about their customers or even the jobs they’ve been hired to perform. “I was just about to call you” is either Angelas greeting line or a reliable excuse she’s found that works. They will fix the car no doubt but it comes at a cost of having to deal with their lying, dishonest practices. (See google Reviews) They are deliberately dishonest and deceptive about due times and even tried to pull poor excuses when caught. I know it would take time to fix the car. All I needed was an accurate ETA. They told me my car is done Wednesday, when I call wednesday they told me Thursday. When I called Thursday, my call was ignored. Friday morning I tell them I’ve had it and I show up to the store only for them to tell me they still have stuff to do. And all this is after they told me it’ll be ready the previous week. Accurate information I can plan with is all I ask for, but according to John, it’s “wonderful” that I won’t be a returning customer because I’m not okay planning my life based on your deceptive games. So to summarize, if you’re okay playing those games with them and not having a set due date or time frame then you’re in the right spot. Personally, I won’t take my car back here even if it was on its last tire, It’s not worth the drama. My advice to CC: If you’re not going to have it ready on the date you told your customers, THEN COMMUNICATE. People plan their lives around their cars so accuracy is important, if things change then UPDATE. Don’t wait for us to call you on the day we expected to get our car back only to hear a new due time ushered in by some stupid excuse. DO BETTER

Customer Service

Terrible Terrible, Terrible, this is the first time I’ve had to leave a review but it’s very much needed. In between Angela’s dishonesty, and John’s rude attitude it is clear they don’t care about their customers or even the jobs they’ve been hired to perform. “I was just about to call you” is either Angelas greeting line or a reliable excuse she’s found that works. They will fix the car no doubt but it comes at a cost of having to deal with their lying, dishonest practices. (See other Reviews) They are deliberately dishonest and deceptive about due times and even tried to pull poor excuses when caught. They told me my car is done Wednesday, when I call wednesday they told me Thursday. When I called Thursday, my call was ignored. Friday morning I tell them I’ve had it and I show up to the store only for them to tell me they still have stuff to do. Accurate information I can plan with is all I ask for, but according to John, it’s “wonderful” that I won’t be a returning customer because I’m not okay planning my life based on their deceptive games. So to summarize, if you’re okay playing those games with them and not having a set due date or time frame then you’re in the right spot. Personally, I won’t take my car back here even if it was on its last tire, It’s not worth the drama. My advice to CC: If you’re not going to have it ready on the date you told your customers, THEN COMMUNICATE. People plan their lives around their cars so accuracy is important, if things change then UPDATE. Don’t wait for us to call you on the day we expected to get our car back only to hear a new due time ushered in by some stupid excuse. DO BETTER

Returned Clean

My Experience

The repair looks great 👍 and all the employees we had contact with were very friendly and helpful.

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Amazing! Would highly recommend❤️

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