Classic Collision Brookhaven
In operation 43 years, 42 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Atlanta, GA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Great communication and updates. Also great convenience being able to leave rental car at your shop. Thanks!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I had an appointment for December 9 at 12:30. I flew back early in order to make this appointment. At 12:15 I received a call that Classic Collision had no room on the lot for my car, despite the fact that I had an appointment. The representative explained that they would not want my car to be damaged while it was on the lot because there were so many other cars. The fact that I had an appointment meant nothing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
communication could have been better. a part was late and I had to call twice to find that out.
Returned Clean
Likely to Recommend - 3.5/5.0 -
Not quite at a point that I would recommend.
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car took longer than expected to be complete but classic collision kept me informed each day on the progress. I appreciated the communication each day. They did a great job repairing my car, it looks brand new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jeff and team did a great job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
From the beginning using this shop has been terrible. My first appointment that was scheduled did not get put in tot he schedule properly so I had to take time out of my day on a different day in order to get my car estimated. Then once I got my estimate completed it took be 2 more weeks to even get a hold of the office to decide when I would be able to bring my car in to be fixed. They informed me after the estimate that I would get a call from the office to schedule a time, which I never got. I also did not appreciate that when I came by one day to grab something out of my car the office did not know where it was located on the lot. When we did find it my car was outside with no passenger doors IN THE RAIN not covered causing the inside of my car to become wet. It now smells like mold when I got it back today which made me beyond angry. I also did not appreciate that when my car was completed the office called me with only 1 HOUR to get to the location from Gwinnett to pick it up on a Holiday weekend. I feel that it is a little outrageous to believe that anyone could make it to Atlanta in 1 hour on black Friday to pick up their car before the close of the building for the weekend. I also did not like the fact that because I received the call so late I almost had to pay for the rental car for two days out of my own pocket due to the insensitivity of the staff. I also did not like that one of my repairs failed to be documented and fixed and that even after I have paid for my car it is still not fixed. I am now having to wait for my car to have further repairs after the shop said that my car was complete. To be honest I WILL NEVER use this shop again. From how inconsiderate the shop was with the treatment of my car while it was in the repair process and then the incomplete work and time management of the shop this whole process has been outrageous and agonizing.
Likely to Recommend - 0.5/5.0 -
I would NEVER put my friends or family through the difficult process that I went through with classic collision
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would advise them if they want good communication/ customer service, look elsewhere
Repair Quality - 2.5/5.0 -
have not had a chance to look over closely, went out of town the day after I picked up the car on 11/23.
Customer Service - 0.5/5.0 -
sorry, previous comment applied to this question. Actual repair appears okay.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The Brookhaven store is the best
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Phillip at Brookhaven was the ultimate professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Was fixed in a very timely matter