Classic Collision Cedar Park
In operation 27 years, 8 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Cedar Park, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 3.5/5.0 -
Did a good job and in the past they had been timely it was just not their best turnaround this time.
Repair Quality - 3.5/5.0 -
The job was well done BUT it took exactly 1 month when they said it was a 2 day job when I took my car in. For what they told me it wasn't because of part unavailability but due to work not passing quality standard first time and then some error. Also, I was always the one checking-in instead of them sending me reports. Was happy I had a rental and they even covered the few days the insurance wouldn't cover but it should have never taken 4 weeks to complete.
Customer Service - 3.5/5.0 -
Wish at least once they would initiated the communication. It was always me hunting them down to get updates.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Did a great job with repair but gave me back car with a tyre puncture
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was helpful and communicative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0 -
Time management and setting customer expectations are subpar. Initially, I was promised a week for the repairs, after a week didn't receive any update, not even saying that there is a delay in repairs. Waited a couple of more days and called. I was told that it's not done and I will get it by next Monday. So, called on next Tuesday (no call from AMM as usual), was told that it's not done and now waiting on parts, so told to wait until that Friday. On the Friday, I called again,, was told not ready and will be by next Tuesday. So, what was initially told as one week turned out to be 3 weeks and it's just replacing rear bumper work. I am ok with the actual repair they did a good job. But I wish they know how to manage customer expectations and not make the customer keep calling them every week for updates and hoping the vehicle will be fixed.
Customer Service - 1.5/5.0 -
Time management and setting customer expectations are subpar. Initially, I was promised a week for the repairs, after a week didn't receive any update, not even saying that there is a delay in repairs. Waited a couple of more days and called. I was told that it's not done and I will get it by next Monday. So, called on next Tuesday (no call from AMM as usual), was told that it's not done and now waiting on parts, so told to wait until that Friday. On the Friday, I called again,, was told not ready and will be by next Tuesday. So, what was initially told as one week turned out to be 3 weeks and it's just replacing rear bumper work. I am ok with the actual repair they did a good job. But I wish they know how to manage customer expectations and not make the customer keep calling them every week for updates and hoping the vehicle will be fixed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
You guys did an excellent job repairing my daughter's vehicle. Thank you so much!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The only thing that surprised me is this is the only time I had a repair done and the car not be clean on the outside when I picked it up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nice work, done ahead of schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
I still don't have my car back. Dropped it off Nov 15, they called me a week later and said it was done. Showed up to pick it up on Nov 23rd and only half the work was done. Half the work was untouched. It went back in the shop and still no word. They are very bad at reaching out to me with updates and estimates. I already paid my deductible and if they double charge me I'm going to be upset. I called Monday and they thought I had already picked up the car. Whole situation has been awful. But the customer service has been nice.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Many thanks, I needed my truck for work on the weekends and my service advisor,Justin Broussard, worked with me to make it happen. Also thanks to the front desk staff they were very supportive.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and my thanks to William Boyd . Anita Karas
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
Front desk was friendly. Staff providing vehicle status while vehicle was in the shop was non-existent.
My Experience - 5.0/5.0 -
I was contacted regarding repairs and what was going on. Staff were friendly and knowable. Ready when promised.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service!
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very satisfied with the ease and quality, but I would have liked clearer communication and updates. I had to call multiple times to find out the status of the repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
So far the work appears to be superb, however, the completion date kept getting pushed back and communication wasn’t the best. The receptionist that we spoke with several times was always super helpful and very nice.