Classic Collision Clements Ferry

4.9 (704reviews)
97%
619 Marina Dr,  Charleston,  SC  29492

In operation 43 years, 9 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Charleston, SC, is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (704)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff members being described as professional, friendly, and going above and beyond expectations. Communication throughout the repair process receives outstanding feedback, with regular updates via text messages and phone calls keeping customers well-informed. The quality of repairs is highly regarded, with many noting their vehicles look brand new or showroom-ready after service. Timeliness is a major strength, with numerous customers reporting repairs completed ahead of schedule. The facility's cleanliness and attention to detail, including thorough vehicle cleaning before pickup, adds to the positive experience. While most feedback is overwhelmingly positive, a few customers mentioned minor issues with communication consistency and some technical problems requiring follow-up visits.
Select to learn more
"Outstanding customer service. Thorough inspection."
"Excellent customer service. It was very easy to communicate with them throughout the process of getting my car ..." Read more
"Customer service was fantastic. Everyone was super nice."
"Excellent communication about status and working to get the car back to me with completed work"
"Ready before"
"I was surprised at how quickly they were able to source the parts!"
"Incredibly fast"
"Ready early!!"
"A head of schedule and repair met expectations"
"Service was great! Great communication throughout the entire process!"
"Repairs were done in a timely manner and communication along the way was great!"
"Excellent, they kept me posted on everything that was going on with the insurance company and repairs."
"... fixed up efficiently, and I feel more than satisfied. Communication was excellent as well." Read more
"Great communication, super fast repair. Front office employees are the best. Car returned ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Definitely

Repair Quality

Great customer service, friendly, and professional. I would use them again!

Customer Service

Excellent

Returned Clean

My Experience

Clements Ferry location is absolutely amazing!!!! North mount pleasant location should be shut down.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Incredibly professional and caring team. Very impressed with the quality and communication.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Read all previous comments!

Repair Quality

My back tailgate and the rear bumper looks good. However I still have not heard back from anyone (over a week now) about the part that is missing from my tailgate. I have to manually close it or use my key fob. I also had ask about a few other places to be repaired on my car and I would pay additional money for that, none were done except the scratch on the front bumper which the paint washed off when they cleaned the car so I had to sit and wait for the guy to go out and use a brush to paint the scratch in the parking lot when I was told my car was”ready for pickup”! I would have rather waited 2 more days or longer to have my car COMPLETELY ready instead of the half-ass that I got! Can someone please reach out to me and let me know when I can come back and get my part installed for my tailgate? I will be glad to rewrite this review once my transaction is “completely” complete!!

Customer Service

Once again I would have rather waited a few more days then to be told my car was completed when it wasn’t.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They were very helpful and kept me updated throughout the whole thing! Since my car was drivable, I was able to wait to turn in my car until the preliminary parts were ready which was super helpful since I wasn’t getting a rental car! They kept me updated and even stayed after hours when I went to pick my car up after work on a Friday! Highly recommend.

My Experience

Justine and Michelle are great in the front office and the shop does great work. very happy

Likely to Recommend

Justine and Michelle are the best. Great Service!

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

Thanks Miles and Michelle for your personal touch. My truck looks great.

Likely to Recommend

Already have.

Repair Quality

Beautiful job.

Customer Service

ABOVE AND BEYOND EXPECTATIONS

Returned Clean

My Experience

Good service

Likely to Recommend

Good service

Repair Quality

Very good service given

Customer Service

Returned Clean

My Experience

Great service!!!

Likely to Recommend

Definitely will recommend for friends and family members!

Repair Quality

Excellent service!!!

Customer Service

Excellent service!!!

Returned Clean

My Experience

It was an excellent experience throughout the entire process. From them not try to upsell us services to great communication and prompt service. We would definitely come back there again

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Yes. From walking in and working with front desk to rental, I was treated like a person of importance e. Fixing my car was as important to them as to me. Customer service e and communication were 110 out 100!

Likely to Recommend

I wish everyone could experience their kind n ess and expertise

Repair Quality

This is the best care repair shop ever. You are valued as a person and not a number!!!

Customer Service

Michelle goes the extra mile all the time!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean