Better Collision - Mt Pleasant

4.9 (2,110reviews)
96%
429 Broadway Street,  Mount Pleasant,  SC  29464

In operation 8 years, 7 years at this location.

Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,110)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professional and friendly staff, and excellent repair results that often leave vehicles looking brand new. The text message update system and proactive communication throughout the repair process are frequently highlighted as standout features. Many customers appreciate repairs being completed on or ahead of schedule, with several noting early completions as a pleasant surprise. A few customers mentioned areas for improvement directly in their feedback, including occasional delays with clearer proactive communication requested, some overlooked repair items upon pickup, and isolated concerns about automated update accuracy. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to family and friends.
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"... questions, and made everything as stress-free as possible. The quality of the repair exceeded my expectations, and my vehicle looks great. I truly appreciate their ..." Read more
"Refused to complete the job. Implied that I was lying about the broken tail light even after I showed proof ..." Read more
"The repair looks great and the customer service was even better."
"Repairs were perfect. Paint looked really good. Everything blended the car was cleaned out. Service ..." Read more
"Bumper probably should have been replaced. Sensor that was replaced used to beep when 3-4 feet away from an ..." Read more
"Absolutely love the text notifications and ease of contact."
"I really appreciated the transparency and the expediency on getting the vehicle back. I appreciated they were ..." Read more
"The automated texts did not match the status of the repairs."
"... them starting work, I didn't hear from anyone and it took my 4th call to get a hold of someone who could give me an update" Read more
"... continuous progress updates throughout the repair time. Communication with personnel was easy and always immediate. The car looks great and drives well. Professional ..." Read more

My Experience

Great communication! Appreciated the check ins and the professionalism. Highly recommend!

My Experience

All good!

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Repair Quality

Tyler and Savanah did a great job

Customer Service

They did great

Returned Clean

My Experience

Chelsea is absolutely awesome with her skills in providing the epitome in customer service She handles the challenges of a very busy auto body shop with finese and kindness. The staff and technicians are friendly and helpful. They did a good job on the repair. It was a good experience.

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Repair Quality

This is my first appointment with Better Collision and found it to be efficiently and kindly administrated by Chelsea with friendly and knowledgeable staff and technicians . It is Best to make appt for an estimate.! A great experience. Thank you Chelsea and Team. . I highly recommend this body shop in Mt. Pleasant . . pleasant

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Returned Clean

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Very friendly, supportive and keep me well informed.

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Returned Clean

My Experience

The repair work looks amazing, like a new car again! The team is very professional and friendly!

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My Experience

Staff was friendly and helpful, going above and beyond to make me a satisfied customer. Appreciated the ease of rental car coordination.

My Experience

Very professional! Very knowledgeable!

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Repair Quality

Very pleasant to work with

Customer Service

Always kept me informed

Returned Clean

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Returned Clean

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Repair Quality

From the start of my engagement the team was communicative and followed through on all their commitments. Chelsea was great!

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Returned Clean

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My Experience

Change your name to BEST!

My Experience

I loved the updates on the car via text and phone calls. I have used another collision center in Charleston, it was a complete nightmare... Better Collision provided a completely seamless transaction of being able to drop off the car, extend the rental out when needed and were ready for me when I came to pick up the car. Hands down, I would recommend Better Collision to anyone that is looking for a collision center. Thank you SO much!

Likely to Recommend

Holistic tremendous service!

Repair Quality

Amazing work and Outstanding hospitality!

Customer Service

Extremely knowledgeable and helpful!