Classic Collision Elmore Rd
In operation 43 years, 3 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Memphis, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Volkswagen; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Detailing
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
It should be better communication with the front desk lady she was very lost in the process of my car getting fixed. But Diana should get a raise she was beyond great wonderful communication with me an help get my car back earlier than I was supposed to
Customer Service - 4.0/5.0 -
Front desk lady was lost she didn’t really know what was going on at all it should be better communication with her But Diana was amazing she need a raise her communication with me was amazing
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All staff members and especially Adam were great. I couldn't be any happier with the service I received.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service!
Customer Service - 5.0/5.0 -
Adam was awesome!
Returned Clean
My Experience - 5.0/5.0 -
Overall, great job and very professional. Danielle Boone (Not sure if I spelled it right) answered all of my questions, Ms. Lori (I believe that was her name who works as a receptionist I believe) kept me well informed whenever I called or reached out. The gentleman who answered the phone when I called to pick up my vehicle today was very helpful and professional. If it was up to me, all of them need a raise immediately as well as the team who did the repair. This was the best customer service and experience I’ve received since I arrived in Tennessee in 2021. Thank you to everyone on a job well done.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Wish my car could’ve been done and returned to me sooner but otherwise, I understand the circumstances of the weather
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I’m only rating this a 1 because I’m unable to rate it a negative-10.
Repair Quality - 0.5/5.0 -
You received my vehicle on Oct. 12; repairs were completed Jan. 22. I understand that a portion of that time was attributable to unavailability of an OEM part due to a manufacturing delay. But that doesn’t explain the repeated failure to meet completion date commitments that had been communicated to me, or the failure to identify the need to replace the driver’s seatbelt until the (ostensibly) final walkthrough, creating another delay. The entire process gave the impression of a total disconnect between the person creating my expectations and the people responsible for meeting them. It did not leave me with a sense of confidence in the vehicle my 17-year-old daughter drives, and it left me motivated to urge friends and family to take their cars elsewhere when they need collision repair services.
Customer Service - 0.5/5.0 -
See comments in previous item.
Returned Clean
Likely to Recommend - 3.5/5.0 -
Adam ruined my experience.
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
I was accosted by Adam and accused me of not paying for my car. I had to call my insurance company. His concern was with them and not with me, but he went off on me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car is just as great as before I had my wreck. I can not tell that I had wrecked it and neither can anyone else. Definitely very very pleased with the work . I also would like to say the company was more than understanding about me picking it up after which was difficult since I live in another state. Everything went so smoothly. The whole experience was very very pleasant. I will recommend them to anyone who has had a fender bender etc in the Bartlett area.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Parts were delayed by vendors multiple times
Customer Service - 5.0/5.0 -
Adam did his part in keeping me updated on my vehicle’s progress
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I hate to admit that my wife and I are repeat customers - we’re really not bad drivers! They do quality work so we keep coming back!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional experience with exceptional customer service.
Customer Service - 5.0/5.0 -
Superb!!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely 100% I would recommend
Repair Quality - 5.0/5.0 -
They all did an amazing job and Danielle deserves a raise!!
Customer Service - 5.0/5.0 -
Amazing customer service, especially Danielle
Returned Clean
My Experience - 5.0/5.0 -
Thank you..The young that..was over my accident case...She should be given a raise. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Top quality repair job , I was updated through the process
Customer Service - 5.0/5.0 -
I was updated regularly during the whole process.