Classic Collision Bartlett

4.9 (816reviews)
97%
6420 Summer Avenue,  Bartlett,  TN  38134

In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Bartlett, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Ford, Honda, Acura, Hyundai, Kia, Infiniti and GM; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (816)

Customers say
Overall Customer Satisfaction
Customers consistently praise Classic Collision for exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. The quality of repairs receives outstanding feedback, with many noting their vehicles look brand new or better than before the accident. Communication stands out as a major strength, with customers appreciating regular text updates and being kept informed at every step. Timeliness is another highlight, with numerous repairs completed ahead of schedule and within promised timeframes. The shop's attention to detail, including thorough cleaning and detailing of vehicles, consistently exceeds customer expectations. While occasional minor issues arise, the team's responsiveness in addressing concerns demonstrates their commitment to customer satisfaction.
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"... My truck was ready 5 days earlier than expected. The work done was phenomenal and one would never know my vehicle was ever involved in an accident. The ..." Read more
"You guys did the best job ever ! Everything was seamless I couldn't tell that anything happened to my car ..." Read more
"Very professional and thorough. Everything was explained in detail, and all of my questions were answered ..." Read more
"Great work restoring both the front grill and bumper damage as well as the rear damage to the left side ..." Read more
"The damaged area was completely gone as if nothing happened. Everyone I knew that saw the reveal on ..." Read more
"... repair process regarding the status of the repair. My truck was ready 5 days earlier than expected. The work done was phenomenal and one would never ..." Read more
"Excellent work, extremely quick. Car looks better than original. Highly reccomend!!!"
"Done earlier than than date given and was kept updated on changes"
"My vehicle was ready before time that was promised. So satisfied with you all I would definitely use ..." Read more
"My vehicle was ready a whole week earlier than promised"
"... customer service I received. I was very impressed that I continually received updates throughout the repair process regarding the status of the repair. My truck ..." Read more
"You guys texted me every step of the way Awesome updates at every step ! 👍🏾👍🏾👍🏾"
"Well done job… they communicated through text and kept me up to date on the process"
"... was particularly impressed with their practice of keeping me informed about the progress of the repairs." Read more
"They sent me updates frequently. That was much appreciated."

Likely to Recommend

Repair Quality

I am repeat customer for years now. Drew is always very professional , knowledgeable and helpful throughout the repair process. Keep up the good work!

Customer Service

Returned Clean

My Experience

My Experience

I thoroughly appreciated all the communication I received leading up to my pick up yesterday yesterday. The staff was also very nice and accommodating. But there are two things that I’ve identified so far as problems with my car. The platform charger for my iPhone is not working. USB ports are working. But more importantly, as I drove seven hours yesterday to return home after about two hours, I began to hear a sound coming from the dashboard engine area. The sound increases with acceleration and decreases when I de-accelerate. Sounds like it could be a vacuum hose. Potentially , it could be the new tire on the front. Both? I look forward to your call. Howard White

My Experience

10/10. Classic Collison is by far the best repair shop around. Amazing staff, friendly, and knowledgeable. Also the pricing is top tier!! They fixed my Vehicle in 1 week!! Let this be your go to repair shop

Likely to Recommend

Repair Quality

Very professional , exceptional work, fast turn around time!!!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

I had an excellent experience with Classic Collision Bartlett. The entire team was professional, courteous, and kept me informed throughout the repair process. My Honda looks absolutely amazing, and the quality of the repairs exceeded my expectations. They paid great attention to detail, and I couldn’t be happier with the final result. Thank you to everyone at Classic Collision for your outstanding work and for taking such great care of my vehicle. I highly recommend them!

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Customer Service

Returned Clean

My Experience

They did an excellent job fixing my car. Thank you so much.

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Customer Service

Returned Clean

My Experience

I only felt with drew but he was amazing and in a time of need the staff stepped it up and even delivered my vehicle to me. Thank you so much yall are AMAZING.

Likely to Recommend

VERY LIKELY !!!

Repair Quality

Everything looks great

Customer Service

Yes everyone was very professional with us

Returned Clean

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Customer Service

Returned Clean

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Repair Quality

I was impressed with the quality of the repair. Looks like new.

Customer Service

I was extremely satisfied. I was clearly communicated with and updated throughout the process. I will be recommending this body shop to anyone who asks.

My Experience

The process from check in through completion of the work was simple. I received updates frequently to inform me of the status of my vehicle. All the staff members were knowledgeable, polite and courteous

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Repair Quality

Customer Service

Returned Clean

My Experience

Classic Collision exceeded my expectations. Not only was the repair flawless, the car was returned to me looking like a brand new car. Not just cleaned, polished. Thank you so much!!! You all are top notch!

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Returned Clean

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My Experience

Everything was absolutely wonderful. It was a great experience. My car was assessed properly and repaired flawlessly. No complaints. Robby is amazing.

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Returned Clean

My Experience

Jennifer and Robbie and the mgr well appreciate thank you

Likely to Recommend

Second time in for repairs.

Repair Quality

Awaiting cleanup for inspection

Customer Service

Informed along the way

Returned Clean

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Repair Quality

Customer Service

Returned Clean