Classic Collision Oakland

4.9 (749reviews)
98%
145 Bowers Rd,  Oakland,  TN  38060

In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Oakland, TN is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (749)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for professionalism, friendliness, and genuine care for customers. Communication stands out as a key strength, with regular text and phone updates keeping customers informed throughout the repair process. Timeliness is frequently highlighted, with numerous customers noting their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement directly from their experiences, including inconsistent communication updates, post-repair drivability concerns identified after pickup, and in isolated cases, dissatisfaction with repair quality and honesty. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to others.
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"... Collisions service was excellent and a job well done! The paint job matched the car perfectly and all body work was done professionally and looks great. I highly recommend Classic Collision ..." Read more
"The repair to my fender was done so well. I can't tell there was any work or repainting on my vehicle. Awesome work."
"... were honest, prompt, courteous and professional. They gave me customer service above and beyond what I requested." Read more
"... time I have had repairs @ Classic & have always been completely satisfied with their work & it being done in a timely manner. They make more feel comfortable & at ease knowing ..." Read more
"... holds up the headliner instead they use butyl type, they totally butchered the front windshield moldings on both sides. They painted over a chip that was supposed to be ..." Read more
"Excellent job! My car looks brand new. Great customer service and completed ahead of schedule. Highly recommend!"
"ready way before"
"Actually it was ready early!! WOW! That never happens!!"
"You guys did an excellent job and completed the job ahead of schedule!!"
"... different guy calls and says something totally different I was given 5 different dates on the vehicle being finished and they didnt make any of them I mean the work eventually turned out good ..." Read more
"... repaired. Everything was explained from start to finish. The messages you sent kept me informed." Read more
"... repairing my vehicle. The process was simple and they provided constant communication with updates on the repair. I would highly recommend using them for any auto ..." Read more
"Excellent job and excellent communication from the staff at classic collison. repair were completed on time and an absolute breeze ..." Read more
"They communicated incredibly well and advocated for me"
"The only improvement would be to offer updates. Apparently I was supposed to be receiving email or text updates, but I did not receive any."

My Experience

Everyone was very nice. I was kept in loop with phone calls and text messages. That was very much appreciated. Thank you!

My Experience

Clear communication, friendly, great service, honest to deal with.

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Repair Quality

Customer Service

My Experience

Great customer service, repair finished quickly and looked really good.

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Returned Clean

My Experience

Everything was done as specified in a timely way to our satisfaction.

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I already have recommended to a friend.

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Returned Clean

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My Experience

My Experience

They are friendly and kept me updated on the work they were doing

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Returned Clean

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Repair Quality

We have used Classic Collision two times for our car body repairs. They do a great job and were very timely. They even washed my car!

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Returned Clean

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The service they provided me was good.

Repair Quality

I was.so happy with the repair car. It looked like new

Customer Service

The staff at the motor shop were very friendly.

Returned Clean

My Experience

Great customer service

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Returned Clean

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Returned Clean

My Experience

Well, not the kind of service you want to need, but these guys are the best! Unfortunately, I am a "frequent flyer", and these folks have delivered top-notch service every time. From check-in, to periodic follow-ups, to final delivery, they are "on it"! Workmanship ain't too shabby either! Highly recommend!

Likely to Recommend

See earlier comments. Absolutely!

Repair Quality

Great customer service. Got to us pretty quickly, explained the process, alternatives, made recommendations, and was upfront and transparent in all dealings. Workmanship was awesome and the car was spotless when returned to us. If we need collision repair in the future we will return, and we highly recommend.

Customer Service

See previous comments.

Returned Clean

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Very friendly and good communication with updates.

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Returned Clean

My Experience

Excellent job! My car looks brand new. Great customer service and completed ahead of schedule. Highly recommend!

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Returned Clean

My Experience

Classic Collision is the best place to go to for your car body repair. Jeff and his teammates are the best, we have been using them several times, they are very friendly, professional and keep you very well updated on the progress. Thank you for the fantastic and fast service.

Likely to Recommend

I have used this shop a few times and always had wonderful customer service and always a great job done!

Repair Quality

Great work, the car looks great, like nothing ever happened to it. The people in charge are very friendly and did a wonderful job!

Customer Service

Always friendly and reliable, very professional