Classic Collision Eugene

4.8 (1,428reviews)

94%

(541) 505-7002

4110 W 11th Ave, Eugene, OR 97402

94%

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4110 W 11th Ave
Eugene, OR 97402

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About Classic Collision Eugene

See Photos

4110 W 11th Ave
Eugene, OR 97402

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 43 years, 5 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Eugene, OR is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Hyundai and Kia; making us a leader in comprehensive collision repair.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Hyundai

I-Car

Jeep

Kia

Ram

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Website

Reviews (1,428)

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Rating

1,195 Customers Rated

5 Stars

66.9% Complete

(955)
4 Stars

8.4% Complete

(120)
3 Stars

2.9% Complete

(41)
2 Stars

2% Complete

(29)
1 Star

1.1% Complete

(16)
< 1 Star

2.4% Complete

(34)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, with many highlighting repairs completed ahead of schedule and vehicles returned cleaner than expected, often detailed inside and out as a welcome surprise. Communication was a standout strength, with frequent text and call updates keeping customers informed and stress-free throughout the repair process. The friendly, knowledgeable, and professional staff were widely appreciated for making a difficult situation easy and comfortable. A small number of customers noted areas for improvement, including occasional delays in repair timelines, gaps in proactive communication, and isolated quality control concerns, all of which were mentioned directly in their feedback.

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Service Quality
Timeliness
Communication

"... next level to make sure we had the best experience. The repair is professional and high quality. Looks brand new again. This was such a pleasant surprise. ..." Read more

"Accurately! Much earlier The job was completed rapidly & results were amazing! Staff was professional & made me feel honored & valued ..." Read more

"... accommodate me. They were personable and friendly, and kept me informed of their progress. I got my car back ahead of schedule and it looked better coming out than it did going ..." Read more

"... expectations. Truly a professional organization. Craftmanship was superb!" Read more

"... It is difficult to leave the vehicle for so long. We are not satisfied at all with the paint on the hood. Not sure what to do about it.we don't want to leave ..." Read more

"... helpful, and, finally, a call that the car was ready. REALLY early. Great that it was done so quickly. Wonderful. Couldn't have asked for better. Great ..." Read more

"Actually, a week earlier than expected! Very friendly & helpful folks! Wonderful experience!"

"... Communication was fair Process took way too long and estimated completion time never met on any estimates. Was told due to part availability... Don't care ..." Read more

"... final outcome was terrific and getting in was easy, it just took a lot longer than expected to get the work done. Sounds like staffing changes, broken parts received ..." Read more

"Delivered a week early Excellent communication and follow up. Work was stellar ..." Read more

"... time and I was kept in the loop of its progress. The customer service is top notch! I appreciate all the attention to details and the quickness to help ..." Read more

"... from start to finish. The open communication and almost daily communication regarding updates on where you were in the process of fixing my vehicle was extremely ..." Read more

"I had almost no meaningful updates throughout the course of this work. horrible communication."

"... communication See previous feedback Communication was fair Process took way too long and estimated completion time never met on any estimates. Was told due to ..." Read more

"Received daily texts about their progress. The people at Classic Collision handled our car with ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication