Classic Collision Eugene
In operation 43 years, 5 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Eugene, OR is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Hyundai and Kia; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Absolutely the best customer service out there!!! From beginning to end it has been a great experience, considering the reason I had to go there in the first place!!! My car looks just like when I took it off the lot almost 4 years ago!!! Nancy is amazing and made everything go smooth including my rental car!!! Michael made scheduling unbelievable!!! Thanks to all that made my car like new again!!! Can’t recommend them enough!!!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The steering wheel has a new abrasion that happened during the repairs. The office said they would reach out about fixing it but haven't. And something is wrong under the car. When I get above 40 mph, something starts flapping and even feels like it's dragging. It affected the steering today because it's windy. I've been calling but not getting anyone to pick up at the Eugene location where the car was fixed.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was great! The process was really easy and I received updates on my car. I really liked that they cleaned the inside of my car. If I ever need my car fixed again. I will definitely use them again and highly recommend them. Thanks again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair process was great and staff are kind and helpful.
My Experience - 0.0/5.0 -
I wish I’d been given a more realistic idea of how long it would take. First I was told 2 to 3 weeks and I understand they found more damage so that makes sense with a due date of January 22. I’m not sure what happened after that but there were literally four business days in a row where I was told it would be ready the next day. I finally picked it up on the 29th. It would’ve been much easier to adjust my expectations and make plans if I had been told on the 22nd that it could be as late as the 29th. If it had ended up earlier, it would’ve been a delight! Later was a hardship.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Again, had manager Michael not intervened, my rating here would be an absolute ZERO.
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
Initially (at drop off and for most of the time my vehicle was in this shop) I was incredibly disappointed by the communication throughout the process, with the information provided and documentation I was asked to sign. When I pushed back or asked clarifying questions, I was met with resistance and attitude. As a result of this, I gave serious consideration to finding a different shop to complete the repairs. Had it not been for the intervention of one manager, Michael, I would have written a scathing Yelp review and made a complaint to the main headquarters of Classic Collision.
Returned Clean
My Experience - 0.0/5.0 -
Rectify issues discussed with project manager today.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I thought I was told I would get an estimated time for repair within days of dropping it off, but I didn’t get an update until I initiated a call. The overall time for repair surprised me considering the minimal damage. I understand that removing a bumper takes some time. The pick up date changed twice. My wife drove the car home and I noticed the hood wasn’t latched. The repairs appear to have been done well.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looks really good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A job well done 11
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new!
Customer Service - 5.0/5.0 -
Customer service was incredible They handled everything so that I didn't have to. I had to deal with agents from two different insurance companies, and the folks at Classic Collision were by far the most competent and reassuring people involved in the process. I felt like both my car and I were in very good hands from start to finish.