Classic Collision Eugene
In operation 43 years, 5 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Eugene, OR is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Hyundai and Kia; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nancy is always pleasant and informative.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Outstanding communication!! Great job! Thank you!
Likely to Recommend - 5.0/5.0 -
Absolutely would recommend
Repair Quality - 5.0/5.0 -
Great work and great communication
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was really great. The communication was top notch as well. Very smooth experience. I don’t know anything about cars or the specific damage but it looks nice and runs well. The car wash was very nice too.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The body work on my car was an 8. The communication was poor, - 4 (updates on when my car would be ready). They lost my car key which was an accident but then they did not program the replacement key and I had to bring my car back & wait for them to take care if it. Also, they broke they broke the lever by the driver’s seat that opens the trunk which they didn’t notice when they released the car to me. I would never use this shop again. I regret that I didn’t take my car to Toyota as I wanted to in the first place. I’m sure it wouldn’t have taken so long yo be repaired & the customer service would have been more professional.
Customer Service - 2.0/5.0 -
Poor communication, unprofessional
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
No insult here, I just have a very hard time giving out a perfect 10.
Repair Quality - 4.5/5.0 -
The repair was excellent; Julian kept me apprised of status. Estimate of completion date was accurate.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
This was a very stressful situation that I was in because my car crash happened during my academic midterms week and I was struggling to figure everything out with the concussion I received from the car crash. Classic Collision was very welcoming and made everything a little bit easier to navigate, answered any questions I had in a timely manner, treated me with respect (as a female this is not something I experience a lot with car associated companies), and I felt like my car was in great hands which felt like one less thing I had to worry about during this complicated time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Turned out great didn’t even tell the difference of what was hit and they even detailed my whole car!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your staff are probably the most pleasant group I have had the pleasure of meeting !! All I dealt with were soooo helpful and sooo friendly! I did call for an update 1/2 way through and got explicit info immediately-Nancy (at your desk) is a gem !!! Thank you-Thank you-thank you -and the inside clean up was a WONDERFUL surprise -Thank you for that also !!!!
My Experience - 5.0/5.0 -
Nancy and everyone were very nice and helpful from start to finish. I was treated in the best way possible! Thank you all. My Subaru looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
The inside of the door was still muddy from the accident when the car was returned.
Customer Service - 2.5/5.0 -
Communication was poor. We kept getting texts about the progress of our car that were not accurate and we had to keep calling for correct updates. We would have appreciated better communication, like calling us when parts had not come in and keeping us posted on when we could expect to get our car back.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Exceeded expectaion in all areas of customer service. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks great. All is well
Customer Service - 5.0/5.0 -
The young man who first took pictures was very helpful in explaining the process. Nancy on front desk rocks!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job with everything. Only negative was that there was a strike so parts were impossible to get so it took 4+ months. That's not on them though so 10 out of 10 with the work done
Customer Service - 5.0/5.0 -
They were all great