Classic Collision Eugene

My Experience - 0.0/5.0 -

The waiting on parts was to long as we had to rent another vehicle till ours was done. We were told that repairs would not start till all parts were present. We rented the other vehicle for three months.

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

All is well

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

As I voiced to Nancy yesterday, I did not enjoy being in a collision (I was not at fault), yet the entire process beginning with notifying Geico, depositing my car to you (Classic Collision), getting a car rental, and ultimately getting my Toyota back (2 weeks early!) was a seamless process. Thank you for the personable, professional experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

My car's repairs were complete about 2 weeks early. Totally satisfied all around.

Likely to Recommend - 4.5/5.0 -

Repair took 2 weeks which is longer than I would like when having to pay for rental car insurance

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 1.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I really appreciated everything you guys did from the first day when I came in and the multiple visits. Everybody was extremely friendly and nice. From Nancy at the front to the gentleman to her right to the guys in the office. Everybody always checked on me to see if I needed anything or if I was being taken care of. Then the work on my truck was outstanding! You can't even tell where the dent and the scratches were. It's really nice to know that they're still good people out there that really do care. This is by far the best auto body shop I have ever been to with by far the best customer service and caring personalities. Would definitely recommend to anybody and everybody. Thank you so much for everything!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

My car isn’t finished, it’s not even safe to drive!

Likely to Recommend - 0.5/5.0 -

I purposely tell people to stay away from there!!! Unless they want to get completely screwed over like I did.

Repair Quality - 0.5/5.0 -

They had my car for over 4 months when they said it would only take 22 days to complete my repair. I ended up having to pay over $1200 for a rental car during that time because I have terminal heart failure and needed to be able to go up to Portland where my transplant doctors are. In the end when I picked up my vehicle, the car isn’t even SAFE TO DRIVE!?! I have never been more upset and disappointed over a company and their inability to help their customers. Chase the manager was BEYOND RUDE when I called to inquire about my car still being in the shop after 3 months and pretty much told me that he didn’t care and wasn’t going to finish fixing my car. So I’m suing them. I have already complained to the Oregon attorney general. There’ll be hearing from them shortly!

Customer Service - 0.5/5.0 -

Again, chase the manager is a JERK!!!! Absolutely horrible customer service. Said “I don’t care if you’ve been in the hospital, it’s not my responsibility.” So I have made a very large angry post online concerning this. My 4000 followers here in Eugene aren’t happy with them. May not seem like a lot of people in comparison, but imagine how many people MY 4000 have spread the word about this horrible place with.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Above and beyond

Customer Service - 5.0/5.0 -

Beyond expectations, creative help & sooner than expected

My Experience - 0.0/5.0 -

Communication was poor at best from beginning to end. When the expected completion date arrived, I had to call and inquire if the vehicle was in fact finished; which it was not. I was provided very little additional information as to when the vehicle can expect to be completed. I received a call on 12/30/22 at 5:05pm informing me that the vehicle was complete and I could pick it up. Given the fact that Classic Collision closes at 5:30pm, it was not a sufficient window of time to coordinate rides and rental car return to collect my vehicle. I picked up my vehicle on 01/03/23 around noon and upon walking up to it, immediately discovered a piece belonging to the drivers side door handle was missing. The vehicle was clearly dirty and had not been properly washed. But the most disappointing and dissatisfactory part, was the interior was filthy; covered in white shop dust. I also discovered the power running boards did not extend when the door opened. This resulted in me notifying the front receptionist of my findings and then waiting another 15 minutes while two individuals struggled to determine how to activate the power running board and track down the missing piece to the door handle. Needless to say, completely unsatisfied. Due to other timely obligations, and the fact that I anticipated the blame to be placed on me for having called and made it known that I genuinely wanted my vehicle back at the soonest possible date; I did not even bother to ask for a manager to file a complaint. I took several photos of the condition of the interior and would be more than happy to distribute if need be.

My Experience - 5.0/5.0 -

Best body shop in Lane County hands down! Friendly and very knowledgeable staff and technicians! I hope to not ever come back but if I need too I know they’ll take great care of me and my vehicles!!!

Likely to Recommend - 5.0/5.0 -

I always recommend them as often as I can!

Repair Quality - 5.0/5.0 -

Classic Collision is, in my opinion, the best body shop to work with in Eugene! This is my 3rd time dealing with them and a claim and they were amazing!

Customer Service - 5.0/5.0 -

All of the people who work here are awesome and always helpful!

Returned Clean

Likely to Recommend - 5.0/5.0 -

I need some work on another car that is not covered by insurance, so I will come here first if I decide to deal with it.

Repair Quality - 5.0/5.0 -

Everything was super easy, staff was very pleasant and helpful, car looks great!

Customer Service - 5.0/5.0 -

I am horrible with names which makes me feel bad about not remembering theirs, but they were pleasant and helpful. My intake was informative and my pick up was easy. Communication was always good!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for everything.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Faster turnaround than expected. Car looks like new

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

Repairs are excellent. I am very unhappy that I was given my car back with dangerously malfunctioning brakes and not advised that I needed to have my car towed to fix them. Luckily I did not lose control of the car on my way home, but it was possible. My mechanic said that driving without fixing them would be taking them into my own hands. Why did you not do a test drive before returning car to me and advise me?

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone at Classic collision was wonderful. The repair was efficient and done well.

Customer Service - 5.0/5.0

Returned Clean