Classic Collision Eugene
In operation 43 years, 5 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Eugene, OR is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Hyundai and Kia; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Staff was friendly and actively stayed in contact with me about the status of my vehicle, which I really appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very easy to deal with, accommodating and good work. Thank You!
Customer Service - 5.0/5.0 -
Great!
My Experience - 0.0/5.0 -
My car was fixed cosmetically, but the sensors that were damaged (that I specifically mentioned when dropping the car off) were never repaired. I will have to call in the morning to start this process over again, in order to HOPEFULLY get my car repaired properly this time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
This score is subject to change depending on the outcome of my air conditioning issue. I’m extremely happy with the front end auto body repair, but am very unhappy that my air conditioning worked before but not after Classic Collision got their hands on it. The accident for which I needed body work done happened a full 3 weeks before. So it’s not unlikely that the air compressor or condenser was damaged during the accident as it would have stopped working within that time. The day I brought my car into Classic Collision I used my air conditioner and it was fine. When I picked it up, it was not working. I believe it was unintentionally damaged during the repair and would like Classic Collision to step up and work with me to resolve the issue. I immediately drove it to an auto repair shop the same day I picked it up from Classic Collision, 7/1, when I realized the air conditioning was not working. They asked me where the body repair work was done and when I told them the front bumper, they suggested it was possible, given the location of the air compressor and condenser, that it could have been accidentally damaged when it was being repaired if the technician was not careful. They told me this when I said the accident had happened 3 weeks prior and that the air was working the day I took it in to be repaired but not working after I picked it up.
Repair Quality - 5.0/5.0 -
Repair looks good!
Customer Service - 5.0/5.0 -
As far as the actual repair goes that I came in for, I’m fully satisfied. It was completed in a timely manner and employees were helpful and professional. After I picked up my vehicle, however, I discovered that my air conditioning no longer was working. I tried to call on the Friday after I picked it up to discuss the matter but shop was already closed. I will call again on Tuesday after 4th of July holiday to see if we can resolve the issue.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
The vehicle is not complete yet. #1. I was given the car back with a check engine light on because some parts were not reinstalled during the repair but was told it was not related to the accident. #2 my vehicle badge is not on the hood. #3. 1 led light was misplaced during tear down and not reinstalled. I am still waiting for a call back to schedule further repairs.
Customer Service - 1.0/5.0 -
I was told the check engine light was not related to my loss. I took the vehicle to my local repair shop. Code P0073 was stored. Ambient air temperature sensor. The vehicle was inspected and there is no ambient temp sensor installed behind the bumper and a section of wiring harness is missing. This was all removed during the repair. So it was definitely related to the loss
My Experience - 5.0/5.0 -
Staff was helpful. Very approachable. Always answered all my questions. Work was completed sooner than the estimate
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff is friendly. I was kept informed thru the process. The worked was finished a head of schedule
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great people to work with.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Great work, good timing. Only room for improvement was getting an eta or progress updates
Customer Service - 4.5/5.0 -
Same. Awesome, but updates would have been nice
My Experience - 5.0/5.0 -
Staff members and work was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff members with whom I interacted were very helpful.
Customer Service - 5.0/5.0 -
Same comment as before
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent service. Very responsive, informative and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were professional and fast. My lights didn’t work so I went to another place and had the headlights fixed. But the body work was great.