Classic Collision Eugene
In operation 43 years, 5 years at this location.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Eugene, OR is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Hyundai and Kia; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I appreciate the detailed inside and out cleaning- ease of picking up and dropping of enterprise rental car and the texts keeping me updated ! 5 stars ⭐️
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I’m happy with the results.
Repair Quality - 4.5/5.0 -
The work was exceptional, and I liked the updates by text.
Customer Service - 4.5/5.0 -
I had only a drop off and pick up, so my exposure was limited. But service was good.
My Experience - 0.0/5.0 -
You didn’t fix all of it . Now I have to find time to bring it back .very disappointed with the repairs
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The wrong bumper was put on. Still waiting to hear when the new bumper will arrive, so that the job can be completed correctly
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Great job, kudos! The repair is excellent, as was the customer service. I didn’t think my car could look that good again, and everyone was so nice. My only problem was the air freshener left in the car, which triggered several days of migraine headaches because we’re allergic to the chemicals. The shop went out of their way to try to correct it, twice, but to someone who’s sensitive that smell can’t be eradicated completely. I’d suggest either discontinuing that practice, or asking the customer up front if they want one, because it can be a health issue. Thank you!
Customer Service - 5.0/5.0 -
Everyone was great, very pleasant and accommodating.
My Experience - 5.0/5.0 -
Loved the inside and outside detailing of my car. Pleased that the work came in under estimate, got timely updates via text and phone, how quickly it was repaired, and how well you worked with both my insurance company and the rental car company. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I tried to call back at the number they gave, but the voicemail was full.
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
USAA CONNECTION was central element
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You all were fantastic!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
At this point would not do that. Let's see what happens after they fix the errors on the car
Repair Quality - 0.5/5.0 -
There are 3 places in the body that need adjustment. The molding that is on the roof fell off. was not secure. The paint color is different-I . I saw 2 flaws then Kate saw two others in the body and the paint difference. You are lucky to have an employee with a good eye. She can change the fact that I am dissatisfied to being satisfied.
Customer Service - 5.0/5.0 -
I give this score due to Kate. I was impressed with her and she has great customer service skills. And was concerned that I leave satisfied.
My Experience - 5.0/5.0 -
Paint job looks great, it blends so nicely.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an amazing job, can't even tell where it was hit
Customer Service - 5.0/5.0 -
Really friendly and kept me updated as it progressed
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Vehicle is making a high-pitched squeaking noise while in drive (coming from the back)
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Overall great service.
Customer Service - 3.5/5.0 -
Overall great service. There were perhaps a few communication issues, such as me being told I was on a waitlist several months ago and would be contacted when a spot opened, but I was not contacted. After dropping my car off for my scheduled appt, I was contacted and asked to drop it off even though I had already done so; I understand there was an error in the computer, and once this was noted, I finally started to receive text and call updates